Help
Review the options below to see how we are extending ticket validity for any bookings that have been affected by
COVID-19.
How to change your booking
If you booked your flights directly with us, the validity of your ticket will be extended automatically. Just call us with your dates when you’re ready to fly.
If you booked with a travel agent please contact them before your ticket expires to extend your ticket from 24 months to 36 months.
Can I change my destination?
Yes in some cases you can change your destination to another one within the same region*. However, it depends when you booked your ticket.
You can change it for the same destination, in the same booking class for the same fare you paid and within the same cabin, with no extra fees during this period. However, if the same fare is not available or if bookings are restricted on those dates, the cost of the fare difference will apply. Please make sure you cancel your reservation if you are unable to travel to avoid charges.
You can change your ticket for another destination in the same region* and in the same travel class for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.
Your ticket will be accepted for any flight to the same destination or within the same region* in the same travel class. For example, if your original booking was for London, you can rebook it for Amsterdam for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.
The fare you paid will be accepted for any flight to the same destination or within the same region in the same travel class. For example, if your original booking was for London in Economy Class, you can rebook it for Amsterdam in Economy Class in the same booking class for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.
Are there any change fees?
There are no change fees when you rebook within the validity of the ticket so you have more flexibility to plan ahead. However, there may be a difference in the fare or tax if you choose to change the date or the destination.