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Our current network and services

We have created a specific page where you will find everything you need to know about our current network, safety, products, services and travel guidance.

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Flying to and from Dubai

If you’re a Dubai resident or a tourist planning to travel to Dubai, you need to follow government guidelines.

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Travel requirements updates

The travel regulations in each destination are changing frequently. Please check the travel requirements page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

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New rebooking options for our customers affected by COVID 19

We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 March.

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Live chat

General queries:

+254207602519+254207602519Telephone number opens with external call applicationsAdditional notes:
You don’t currently need to call us to cancel your booking as we will not charge no show fees. Please however complete the Travel voucher request form to re-book your flight later. We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.

Help and support

Contact us worldwide

Check the location and opening hours of our offices worldwide.

Help and support

Baggage portal

Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.

Facebook official page

Our customer service teams are online 24/7 to answer your queries in English and Arabic.

Twitter official page

Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.