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Keep your ticket

You have two options if your travel plans have been affected by COVID-19. You can keep your ticket with the flexibility to fly with us at any time in the next 24 months. You can also request a refund. These options apply to tickets booked for travel on or before 31 March 2021.

How to keep your ticket for the future

  • For tickets issued on or before 30 September 2020

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region*  with no extra fees during this period.

  • For ticket issued on or after 1 October 2020

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region*  in the same travel class with no extra fees during this period.

Can I change my destination?

  • For tickets issued on or before 30 September 2020

The fare you paid will be accepted for any flight to the same destination or within the same region. For example, if your original booking was for London, you can rebook it for Amsterdam for no extra charge.

  • For ticket issued on or after 1 October 2020

The fare you paid will be accepted for any flight to the same destination or within the same region in the same travel class. For example, if your original booking was for London, you can rebook it for Amsterdam in the same booking class for no extra charge.

The Emirates regions are:

  • Africa
  • Australasia
  • Europe
  • the Far East
  • the Gulf, Middle East and Iran
  • Indian Ocean Islands
  • North America
  • South America
  • West Asia

Are there any change fees?

There are no change fees when you rebook within the 24-month period so you have more flexibility to plan ahead.

Are these options available for tickets booked anytime?

You can keep your ticket to use in the next 24 months if your booking is for travel on or before 31 March 2021.

Can I request a full refund even if my flight hasn’t been cancelled?

Yes, you can request a refund if your flight hasn’t been cancelled. A change fee and/or a difference in fare may also apply if you choose to change the date or destination of your booking.

What can I do if my destination currently has travel restrictions and I’m not sure if this will still be in effect on my date of travel?

You have several options available to you if your flight has not yet been cancelled. You can keep your booking and look out for updates on the situation at your destination. You can also reschedule or cancel your booking.

However, please note that if your situation doesn’t fall under the requirements of our relaxed policies due to the COVID-19 situation, a change fee and/or fare difference may apply if you decide to change or cancel your trip.

What can I do if my situation is not covered under your relaxed polices due to COVID-19 but I want to cancel my trip anyway?  

You can still reschedule or cancel your flight. However, please note that a change fee and/or fare difference may apply. And if you choose to request a refund for this booking, the amount will be processed according to the fare rules of your ticket.


Using your travel voucher

We’re no longer issuing travel vouchers, but if you’ve already exchanged your ticket for a travel voucher it will be valid for one year from the date of issue and you can extend the validity for another year.

What is a travel voucher?

A travel voucher represents the value you paid for your ticket. They are valid for one year from the date of issue and can be used for any Emirates flight or service either for yourself or your friends and family.

You can use the travel voucher throughout the year for multiple transactions up to its full value.

What if I haven’t spent the full value within the time period?

If you’re unable to use the full value of your travel voucher within 12 months from the date it was issued, you will be entitled to a refund of the unused amount or you can extend the voucher for another year.