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Updates on our response to the COVID-19 outbreak

In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements. Read more

Cancelling your booking

With the current developing conditions around the globe, we understand that your travel plans might change.
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Travel vouchers and Refunds

Request a travel voucher for future travel or a refund related to your Emirates flights.
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UAE Visa restrictions

Please check here for information on UAE visa restrictions.
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Live chat

General queries:

+254207602519+254207602519Additional notes:
You don’t currently need to call us to cancel your booking as we will not charge no show fees. Please however complete the Travel voucher request form to re-book your flight later. We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.

Help and support

Contact us worldwide

In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.

Help and support

Baggage portal

Find out how much baggage and luggage you can take onboard, all about our cabin baggage rules, and use our baggage allowance calculator to prepare for your trip.

Facebook official page

Our customer service teams are online 24/7 to answer your queries in English and Arabic.

Twitter official page

Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.