Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Important:Update on Emirates’ flights to UK
COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
Live chat
General queries:
+254207602519+254207602519Telephone number opens with external call applicationsAdditional notes:
You don’t currently need to call us to cancel your booking as we will not charge no show fees. Please however complete the Travel voucher request form to re-book your flight later.
We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.
Help and support
Contact us worldwide
Check the location and opening hours of our offices worldwide.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Formal complaint
- Payment queries
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Complaint follow-up
- Group bookings
- Travelling with pets
All FAQ topics
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Cancelling or changing a booking
- Dubai International airport
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Our network and codeshares
- Privacy
- Special assistance and requests
- Travel Requirements
- Travel advisory
- Troubleshooting
- Working with Emirates
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.