Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Updates on our response to the COVID-19 outbreak
In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements. Read more
Travel updates
Please check our Travel updates page regarding travel advisory and our flight resumption schedules
New rebooking options for our customers affected by COVID 19
We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 March.
Live chat
General queries:
+254207602519+254207602519Additional notes:
You don’t currently need to call us to cancel your booking as we will not charge no show fees. Please however complete the Travel voucher request form to re-book your flight later.
We are experiencing high call volumes due to COVID-19. If you are not travelling in the next 72 hours please consider calling us later. We can usually answer your call quicker if you can speak to us in English.
Help and support
Contact us worldwide
In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.
Help and support
Baggage portal
Find out how much baggage and luggage you can take onboard, all about our cabin baggage rules, and use our baggage allowance calculator to prepare for your trip.
Email us with your requests
- Travel voucher/ Refund
- Tax Invoice Request Form
- Formal complaint
- Payment queries
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Complaint follow-up
- Group bookings
- Travelling with pets
All FAQ topics
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.