Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
Alternate ways to get help if you experience long call or Live chat wait times
Our Contact Centres are experiencing a large call and chat volumes and you may experience long wait times before we can answer you.
Suggested alternatives:
- If you are contacting us about travel that is not within the next 48 hours, please consider coming back later.
- You can make a new booking or change an existing booking on emirates.com
- If you need to find out about travel requirements for your travel, please check the details on the travel requirements page. Our contact centre consultants also refer to this information.
- If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to contact us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
- To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
Live chat
General queries:
+254207602519+254207602519Telephone number opens with external call applications
Help and support
Contact us worldwide
Check the location and opening hours of our offices worldwide.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Feedback or complaints
- Payment queries
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Complaint follow-up
- Group bookings
- Travelling with pets
All FAQ topics
- About Emirates
- At the airport
- Baggage and lost property
- Booking with Emirates
- COVID-19 information and disrupted travel
- Cancelling or changing a booking
- Emirates Business Rewards
- Emirates Skywards
- Mobile and The Emirates App
- Our network and codeshares
- Our other products
- Preparing to travel
- Special assistance and requests
- Tools and resources
- Your on-board experience
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.