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Delayed or damaged baggage

If your baggage has been delayed or damaged on an Emirates flight, we will keep you updated at every stage of your claim.

Check the status of your baggage claim

To access information and updates about your delayed or damaged baggage, please enter your last name and file reference number (PIR). Your PIR number was sent to you after you filed your claim.

Delayed and damaged baggage and tracking

Frequently asked questions

If you still have questions about delayed or damaged baggage, visit the Baggage and lost property FAQs page​​​​​​​ or read all FAQs.