Managing your trip
Advanced passenger information
Boarding passes
- Are the boarding passes I receive when I check in at the airport and online different from each other?
- Which airports offer eBoarding Passes?
- What is a mobile boarding pass and how do I use it?
- When will I need to show my mobile boarding pass?
- Can I use one phone to display all my family’s mobile boarding passes?
- What do I do if I can’t access my mobile boarding pass?
- Which airports offer mobile boarding passes on your smart phone?
- What is the eBoarding Pass and how do I use it?
Flight certificate requests
Flight status alerts
- Can I unsubscribe from the service?
- How do I register to receive alerts?
- What information will a flight status alert contain?
- What languages are flight status alerts available in?
- How safe are my personal details?
- What are email and App flight status alerts?
- When will I receive alert messages, and how many?
- Why didn’t I receive an email ?
On board
Online check in
- Can I use online check-in if I am travelling with an infant?
- Can I use online check-in for other passengers in my travelling party?
- Can children travelling alone use online check-in?
- What happens if I experience a problem while checking in online?
- How do I use online check-in?
- When do I need to arrive at the airport if I check in online?
- What about return / onward flights?
- Where can I find my ticket number?
- What should I do when I arrive at the airport?
- What about my baggage?
- Can I provide my Known Traveller Number before travelling to or from the USA?
- Where can I find the booking reference/PNR?
- What is online check-in? When and where can I use it?
Visas and passports
- Can I still travel if my passport is expiring soon?
- Do I need a visa to travel to my Emirates destination?
- How do I get OK to Board approval?
- How can I apply for a visa for Umrah and Hajj?
- What is the new entry process for customers visiting Canada?
- I have more than one passport – which should I use?
- As an Indian national with a US visa or green card, can I get a visa on arrival in the UAE?
- What is NZeTA?
- What is a SG Arrival Card?
- Are there special requirements for UK student visas?
All FAQ topics
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Cancelling or changing a booking
- Dubai International airport
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Our network and codeshares
- Privacy
- Special assistance and requests
- Travel Requirements
- Travel advisory
- Troubleshooting
- Working with Emirates