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Emirates Skywards

My Family

  • Including the Family Head, there can be up to eight members.
  • You can invite any members of your immediate family to join. If they’re not already Emirates Skywards members, they’ll just need to register first before you can add them. Immediate family members include the following: Husband, Wife, Domestic Partner, Son, Step-Son, Daughter, Step-Daughter, Mother, Mother-in-Law, Step-Mother, Father, Father-in-Law, Step-Father, Brother, Sister, Granddaughter, Grandson and Domestic Helper.
  • The Family Head is responsible for creating the My Family account, adding members, removing members, making travel bookings, redeeming Skywards Miles and all other day-to-day account management. Any member aged 18 or above can register as the Family Head.
  • A Family Member is listed as part of your My Family account, and can choose to contribute a percentage of the Skywards Miles earned on their Emirates Flights or flydubai Flights and our airline partners, spend with our bank, hotel, car rental, retail and lifestyle partners, you can automatically pool the Miles you earn into a My Family account and redeem Skywards Miles from a My Family account if you are 18 or above.
  • Any Emirates Skywards member aged 18 years or above can become a Family Head and create a My Family account.

  • Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email.

    If you’re adding a child, they can be added without an invitation as long as they’re already a Skysurfer and the Family Head is their parent or guardian.

    Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family.

    An invitation email will only expire 14 days after a Family Head sends it (validity of email will be mentioned on the email sent to the member).

    Family Head may withdraw the invitation prior to it being accepted.

    When an invitation email is sent, it will direct the individual to the Emirates Skywards login/Join now page. The individual will then need to login to their account or join the Emirates Skywards Programme.

    A member needs a unique email address to join Emirates Skywards

  • When you’re added to My Family, you’ll be asked to choose a Skywards Miles contribution percentage of 0% or 100%. You can change this at any time.
  • Your current Skywards Miles balance and Tier Miles balance will remain as before. For any future Skywards Miles you earn on Emirates Flights, you can choose to contribute all of your Skywards Miles to your My Family account or choose not to contribute your Skywards Miles and they will be set to 0%. The contribution percentage can be changed at any time.
  • Yes, you can set your Skywards Miles percentage contribution to 100% so that all the Skywards Miles you earn on future Emirates flights or with our partners go into your My Family account. Any Tier Miles you earn on the flight will still be credited to your individual Emirates Skywards account.
  • Yes, you can change the contribution percentage or stop contributions at any time by selecting the ‘Edit’ button which appears next to your name on the My Family dashboard. You can also set the contribution percentage to zero and credit all future Skywards Miles into your individual Emirates Skywards account.
  • Yes, the contribution includes all Miles earned including those earned as a bonus or through a promotion. The number of Miles contributed, will always be rounded up to the next whole one.
     
    Once Miles have been contributed into My Family, they can’t be transferred back to the individual member.
  • Tier Miles will continue to be credited to your individual Emirates Skywards or Skysurfers account and cannot be contributed to My Family.
  • Yes. You can change your contribution percentage at any time, however the change will only take effect after your current set of flights are complete. For example, if you are currently between flights i.e. Bangkok – Dubai – London, the new percentage contribution will take effect after you arrive in your final destination, London.

  • Skywards Miles can be redeemed from the My Family account for Classic Reward flights, on flights where Cash+Miles is offered, for Instant Upgrades at check‑in, with selected retail and lifestyle partners* (as offered by Emirates and our Partners), to donate Skywards Miles to support Emirates Airline Foundation initiatives, and on selected Skywards Exclusives events (subject to the Skywards Exclusives terms and conditions set out in these Programme Rules in respect of Skywards Exclusives). Emirates may amend the partner list at any time. 

    *Exclusions may apply. Refer to individual partner terms and conditions for further details.

  • The Family Head and My Family members aged 18 or above can redeem Miles from a My Family account.
  • No, the Family Head can’t be removed. They have the option to close the My Family account but will forfeit any remaining Skywards Miles.
  • Once you’re logged into My Family, you can choose to remove a member. If the member is over 18, we’ll send them an email to let them know about the change. If you remove a child, we’ll send an email to their registered parent or guardian. Once they’ve been removed, they can no longer contribute Skywards Miles or be included in any redemption.
  • Miles will remain in the My Family account and can be used by the Family Head for current/existing My Family account members only.
  • The Miles you contributed to My Family would not be transferred back to your individual account.
  • If you are receiving an error message when accepting an invitation to join a My Family account, please make sure you are logged into your own Emirates Skywards account or that the invitation link has not expired.
  • If you send an invitation to an incorrect email address, you can withdraw the invite. Alternatively the invite will expire after 14 days.
  • Yes, as long as their parent or guardian is the Family Head. If the child is aged between two and 18, they’ll also need to register as part of our Skywards Skysurfers programme if they’re not already a member so they can earn Miles and contribute to My Family.
  • Yes, infants can also be added for redemption purposes only, but they can’t earn or contribute Skywards Miles to My Family. Any number of infants can be added as they don’t count towards the total number of Family Members.
  • Yes, you can contribute up to 100% of the Miles you earn on flights with Emirates, flydubai and other airline partners, as well as the Miles you earn with our bank, hotel, car rental, retail and lifestyle partners. Only the Miles you’ve earned with financial conversion partners can’t be pooled into your My Family account.
  • The Family Head and Family members can only join and be part of one account at any one time.  If the Family Head or Family member wants to join a new account they must first be removed from the current account.
  • Miles earned on flydubai flights can be pooled into the My Family account.

  • In the event of the death of a Family Head Emirates Skywards may, in its sole discretion, reinstate the deceased Member’s available Miles in the ‘My Family’ account to the credit of his/her legal beneficiaries provided that his/her ‘My Family’ account holds a minimum balance of 2,000 Miles at the time of receipt by Emirates Skywards of any application for such Miles.

  • These services are currently only available to a member using an individual Emirates Skywards account and do not apply to My Family accounts.
     
    Additional Miles can’t be purchased for My Family accounts.
     
    Miles contributed to a My Family account can’t be gifted, transferred or reinstated.

  • Similar to the Skywards Miles in your individual account, the Miles in your My Family account will be valid for three years from the date of travel.

    The expiry date is linked to the birth month of the individual member who contributed the Miles. For example, if you earned the Miles you contributed in May 2023 and your birthday is in August, these Miles will expire on 31 August 2026.

    You can regularly check the My Family dashboard to see if you have Miles expiring soon.

  • Your first name, last name and Skywards Miles contribution percentage will be visible to all other members in your My Family account. Details related to transactions i.e transaction type, passenger name (title, first name and last name for the member who has flown) and the number of Skywards Miles contributed to the account and also used for a redemption booking will also be shared.
     
    In addition, the Family Head will be able to see details related to redemption flight tickets, including cabin class and fare brand.

  • No, you can’t use the Skywards Miles in your My Family account on Discounted Cabin Upgrades offered as part of your Exclusive Platinum Privileges.

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Skywards Everyday

  • You can verify the list of conversion partners available under the Points Conversion section in the Skywards Everyday App.
  • You can convert a minimum amount of 2,000 and a maximum amount of 150,000 Miles in a single transaction.
  • Each participating conversion partner will vary. Details are mentioned on the Skywards Everyday and participating conversion partner apps.
  • No, after you convert your Skywards Miles, they cannot be reversed back to your account.
  • When you use Points Exchange, Emirates and the conversion partner collect personal information like your name, e-mail, and membership details. Emirates Privacy Policy applies to your personal information within the Skywards Everyday App. Emirates is not responsible for the Conversion Partner's data handling, so please review their privacy policy for details. For Emirates' Privacy Policy, click here.

  • You can choose to redeem your Skywards Miles against an eligible purchase after completing the purchase at a participating outlet.

    You can use your Skywards Miles after you’ve made an eligible purchase at a participating partner outlet.

    To use your Skywards Miles, you need to:

    1. Make sure you’ve enabled the Redemption option in your preferences on your Skywards Everyday App before making a purchase
    2. Pay for the purchase using one of the eligible payment cards saved in your Skywards Everyday App
    3. Select the number of Skywards Miles you’d like to spend on your purchase when you receive the redemption alert.

    You can also go to your statement page on your profile and choose eligible transactions to spend your Miles on. We recommend that you turn on redemption notifications in your Skywards Everyday App settings to receive redemption alerts. Make sure to respond to the redemption alert or carry out the redemption via your My Statement page within 24 hours of receipt of the redemption alert or the eligible purchase.

    Once you complete the redemption, your Skywards Miles will be debited from your account and the corresponding cash amount will be refunded to the payment card you used for that purchase.

  • You’ll see the equivalent cash amount when you select the number of Skywards Miles to use on your purchase. You can refer to your ‘My statement’ page on the Skywards Everyday App and select the eligible transaction(s) at any time to see the cash value credited to your payment card.
  • You’ll automatically earn Skywards Miles if you don’t take any action within 24 hours of making an eligible purchase. You will no longer have the option to use Skywards Miles for that transaction.
  • If you switch off the Redemption option in your Skywards Everyday App, you will automatically earn Skywards Miles on all your eligible purchases. You will not be able to use your Skywards Miles for your purchases on the Skywards Everyday App.
  • No, if you disable the Redemption option in your Skywards Everyday App preferences, you will no longer have the option to use Skywards Miles for any transactions.
  • No, you’ll need to make sure that the Redemption option is switched on before making a purchase. Even if the Skywards Miles have not yet been credited to your account, you won’t be able to use your Skywards Miles on that transaction.
  • If a participating outlet offers refunds, your transaction will be Pending on your My Statement page until the applicable refund period has ended. Once the refund period ends, you’ll have the option to use your Miles for that transaction as long as you had the Redemption option switched on when you made the purchase.
  • You can spend a minimum of 500 Skywards Miles and a maximum of 150,000 Miles per eligible purchase.
  • No, once you’ve used your Skywards Miles on a purchase, they can’t be credited back to your account.
  • No, the cash amount will be returned to the same card used to pay for the eligible purchase.

  • The statement credit can take up to two days from the date of redemption to reflect in your payment card account. In the unlikely event that the cash equivalent has not been credited to your account within 15 days from the date of redemption, please contact us along with a copy of the credit or debit card payment receipt. You can contact us on Live Chat*

    *Live chat is currently available only in English.

  • When you spend your Skywards Miles via the Skywards Everyday App, Emirates collects the following personal information: your name, your email address, your Emirates Skywards membership details and your transaction data. Emirates Privacy Policy applies to your personal information available within the Skywards Everyday App. Emirates is not responsible for the handling of your data by a participating outlet. Please review a participating outlet’s privacy policy for information on how they handle your data. For Emirates' Privacy Policy, click here.
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Skywards+

  • Skywards+ is an online subscription that can be purchased on emirates.com for an annual fee.
  • Skywards+ is open to all Emirates Skywards members aged 18 years and above.
  • Skywards+ packages and associated benefits can be viewed on the benefits page. Current skywards+ subscribers will only see the benefits relating to their purchased package.
  • Once you have paid the annual subscription fee, you will receive a confirmation email with a receipt. The next time you log into your Emirates Skywards account, you will see Skywards+ written alongside your other membership details.
  • No. You can enjoy your Skywards+ benefits in addition to the benefits and rewards related to your current tier status.
  • Skywards+ subscriptions are valid for 12 months, and will expire on the last day of the twelfth month. For example, if your subscription started on 1 November 2021, it will expire on 31 October 2022. Auto renewal does not apply to Skywards+ subscriptions.
  • No. Skywards+ subscriptions are valid for 12 months from date of subscription and are non-refundable and non-transferable.
  • No. Your Skywards+ subscription and associated benefits are for your exclusive use and cannot be transferred, gifted or sold.
  • Yes, you’ll get bonus Miles on any flights marketed and operated by Emirates or flydubai (flights with an EK flight number) or flights marketed or operated by flydubai. For example, if you are travelling on an Emirates marketed flights operated by flydubai or flights marketed or operated by flydubai, you will earn the bonus Skywards Miles and/or Tier Miles depending on the Skywards+ package you subscribed to.
  • In cases where you are eligible for more than one bonus/benefit, only the higher of the two will apply.
  • In cases where you are eligible for more than one bonus/benefit, only the higher of the two will apply.
  • Your Skywards+ bonuses will reflect in your statement within 24 hours after your flight. If they do not show, you can call our Contact Centre.

  • Yes. You can use your Upgrade Rewards benefit for your travel companions. When you book your Upgrade Rewards on emirates.com or at check-in, Miles will be deducted from your account for all or selected passengers in the same booking or flight. You can also book Upgrade Rewards through emirates.com for other passengers even if you’re not travelling with them. However, you can only use this benefit for other passengers at check-in if you’re also travelling.

  • No. Skywards+ subscriptions are valid for 12 months from date of subscription and are non-refundable and non-transferable.
  • No, you can only enjoy your Skywards+ lounge access and additional baggage benefits when you travel on flights marketed and operated by Emirates. This also applies to Classic Rewards and Discounted Upgrade Rewards booked on emirates.com
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