As directed by the UAE authorities, Emirates will suspend flights to Guangzhou (CAN) and Shanghai (PVG) from Wednesday 5 February 2020, until further notice.
Customers with bookings on affected flights will not be accepted for boarding at point of origin. Affected customers can refer to the rebooking and refund details below.
New requirements for passengers departing Beijing
Emirates will continue operations to/from Beijing (PEK) as scheduled. However, passengers are advised to arrive 4 hours before scheduled departure time.
From 14 February, the Dubai Health Authority (DHA) will conduct a COVID-19 test on passengers arriving from Beijing with Dubai as their final destination. Passengers who are transiting through Dubai International airport will not be tested. Customers will be given DHA’s Health Declaration Forms at Beijing check-in, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort passengers to the health screening area at Dubai International airport on arrival.
Refund and rebooking options for mainland China and Hong Kong flights – updated 18 February
Customers booked to fly to/from Guangzhou or Shanghai from 28 January 2020 to 30 April (both dates inclusive) can contact their travel agent or Emirates office to refund their unused ticket, or choose to reroute their journey to/from Beijing (PEK) or Hong Kong (HKG). Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply.
Customers are responsible for arranging their own surface transport from Beijing or Hong Kong to their final destination city.
In addition, customers travelling to and from mainland China and customers travelling into and on their return journey from Hong Kong with tickets issued on or before 28 January can opt to:
- Rebook for travel up to 15 June from your original travel date with one free change
- Refund for any unused tickets for travel dates between 23 January to 30 April (both days inclusive)
- Reroute to select destinations free of charge for outbound travel up to 30 April (subject to availability). Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Singapore, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.
Rebooking options for Singapore – updated 11 February
Customers booked to fly to Singapore from 28 Jan 2020 - 31 March 2020 (both dates inclusive), can contact their travel agent or Emirates office to rebook or reroute their journey. Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply. Refund for any unused tickets will not be permitted.
In addition, customers travelling to Singapore (excluding Emirates’ flights from Melbourne – Singapore – Melbourne and/or Brisbane – Singapore – Brisbane) with tickets issued on or before 28 January can opt to:
- Rebook for travel up to 28 days from your original travel date (one free change)
- Reroute to select destinations free of charge for outbound travel up 31 March 2020 (subject to availability). Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.
Immigration restrictions
Please note that some countries have imposed immigration restrictions due to coronavirus. It is the customers responsibility to ensure they will be allowed entry to their destination and as this information is changing quickly, please do check relevant travel advisories before travelling. Customers who are unable to travel due to these immigration restrictions may rebook, reroute or request a refund.
Refunds
To request a refund, customers who booked directly with Emirates can visit the Request Refund webpage and add "Refund request due to Coronavirus" in the comments section.
Customers who booked with a travel agent must contact them for a refund.
We are experiencing high call volumes due to customer queries about the Novel Coronavirus and may take more time than usual to answer your call in Chinese. We can respond to you more quickly in English. If you would like to speak to us in English, please select the English option when contacting us on 4008822380 (China) and 85230713019 (Hong Kong).
Customers are also advised to check the website for the latest flight updates, rebooking and refund options. To receive update notifications customers are requested to ensure their contact details are correct by visiting Manage Your Booking.