Travel updates

Emirates Skywards is upgrading its systems to give you a more secure and rewarding experience.

Between 9 and 11 June 2025, you will not be able to update your profile or reset your password along with other disruptions to Emirates Skywards products and services.

If you’re travelling within this period, we recommend updating your membership number on your bookings, downloading your digital card and completing any reward bookings or upgrades, by 8 June.

Please visit our FAQ page for more details.

From 30 April 2022, the Hong Kong Government strictly prohibits the possession and importation of alternative smoking products in parcels, packages or as cargo. Alternative smoking products include electronic smoking products, heated tobacco products and herbal cigarettes. Incoming travellers are not allowed to carry such items, including their parts and accessories, as baggage.  

The ban does not apply to medicines approved by the Pharmacy and Poisons Ordinance, as well as to transit passengers connecting through Hong Kong International Airport without going through immigration. The maximum penalty is six months’ imprisonment and a fine of USD 50,000.