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If any of your Emirates flights within the last two years was cancelled and you would like to file an insurance claim, use this form to request a certificate.

Please note that we can’t process any requests submitted by a third party on your behalf, and it may take up to three weeks for us to send the certificate to the personal email address you provide.

If you travelled on a codeshare flight, please contact the operating carrier for assistance.

Form checklist

Only submit the form if you meet the condition below:

Personal information

Your personal details

Customer contact info details

Let’s find your booking

Let’s find your booking

Departure date
Departure airport

Arrival airport