Yes, you can cancel your flight booking.
Normally, when you cancel or change a flight, you might have to pay a change fee, or not be eligible to receive a full refund. Because of the current COVID-19 situation, we’ve introduced more options to our cancellation policy, which means you now have more choice and flexibility when cancelling your booking.
You can cancel or change your booking on Manage your booking(opens in the same window) on our website, using your name and flight reference number to find your booking. Find out more about the flexible cancellation options available to all of our passengers on our ticket options information page(opens in the same window) . As well as cancellations and refunds, you can also extend the validity of your ticket.
You can make changes to your booking and add extras to your flight through the Change my booking link on Manage a Booking(opens in the same window). You’ll be able to select this link if your booking is eligible for online changes. You might be charged for certain changes, depending on the fare conditions of your ticket.
If you want to make changes to a rewards booking with a partner airline, please contact(opens in the same window) the Emirates Skywards team.
For any changes you can’t make online, you can contact your travel agent or call our Contact Centres if you booked with us directly.
Alternatively, if your flight has been cancelled or impacted by COVID-19 restrictions, you can hold on to your ticket and get in touch with us or your travel agent when flights resume or if you want to change your travel plans.
Our Contact Centres are experiencing a high volume of calls at this time, so if you’re not travelling within the next 48 hours, please consider calling us closer to your planned travel date.
Some fees and charges may apply to making changes to your booking, depending on the fare conditions of your ticket. If you make changes through Manage your booking (opens in the same window) on emirates.com, you’ll find which charges will apply for penalties or additional taxes. You’ll also need to pay the difference if the fare for the new itinerary you’re planning to book is higher than the fare you’ve already paid. You’ll need to pay for the charges and fare difference online to complete the changes to your ticket.
If you’re eligible for a refund (for example, because of unused taxes) following a change made on emirates.com(opens in the same window) , you’ll receive a credit note (EMD), sent to your email address. This credit note is valid for one year from the date it is issued (ie from the date you changed your booking).
This credit note can be used to pay for future travel on Emirates, or it can be refunded.
Please contact your local Emirates office(opens in the same window) to use this credit note for future travel on Emirates, or complete our refund form(opens in the same window) to receive a refund.
No, any changes you make online will apply to everyone in your booking. To change a flight for just one person, you will need to contact us or the travel agent who made your booking.
However, if you want to change seats, book a dietary meal or add services for individual passengers, you can do that through Manage your booking.
If you’ve booked our Chauffeur-drive service for any of the flights you’ve changed, these bookings will be cancelled.
You’ll need to make new Chauffeur-drive bookings for your new flight through Manage a booking(opens in the same window) , more than 12 hours in advance for the UAE, and 24 hours in advance for other cities.
If you’ve applied for a UAE visa on emirates.com, please ensure that the visa still applies for the new travel dates. If your visa has already been approved, it can be used for 60 days from the date of approval.
Yes, you can receive a full refund as long as it’s within the conditions of your fare. We’ll refund the card you used to purchase your ticket.
You can also just keep hold of your ticket and use it to fly later instead. We’ve extended the validity of our tickets and made them more flexible to help with your travel plans. Check your ticket options here.
If you still want to cancel, you can do that through Manage your booking, then complete our refund form. Check the conditions of your fare first, as some tickets are not refundable or there may be cancellation charges.
To get a refund on a ticket you haven’t used you can cancel the ticket on Manage your booking and complete our refund form. Depending on the conditions of your fare, we’ll refund the card you used to purchase your ticket.
You could also just keep hold of your ticket and use it to fly later instead. We’ve extended the validity of our tickets and made them more flexible, so you may not have to cancel. Check your ticket options here.
If you want to continue with the refund, check the conditions of your fare. Some tickets are not refundable once you’ve started your trip, there may be a cancellation charge, or just a portion of the fare can be refunded.
In light of Health concerns globally, please refer to this page(opens in the same window) for information regarding cancellation, changes and refunds.
All air tickets have fare conditions attached to them which determine the price of that ticket. The most common conditions to be aware of are those governing whether a ticket is refundable and whether additional charges will be imposed in the event that your travel plans change.
Different fares will have different conditions, and a ticket that allows you to change the dates of your travel without charge – or to receive a full refund if you cancel your travel plans – will be more expensive, but useful if you think your travel plans might change.
Be sure to ask your reservations agent about the fare conditions associated with the flights you are considering. If you are booking online, simply click ‘Fare conditions’ to view the rules relating to any given flight before adding it to your itinerary.
All flight tickets have fare conditions attached to them, which determine the price of the ticket. These are rules like whether a ticket is fully refundable or if there are additional charges to make changes.
Different fares will have different conditions. Make sure you click on ‘Fare conditions’ before you book, or ask your travel agent.
We’ve made our fare conditions more flexible to help you with your travel plans. Check your ticket options here.
A travel voucher represents the value you paid for your ticket and can be used towards future purchases with us.
We’re no longer offering vouchers for travel affected by COVID-19. However you still have the option to keep your ticket and use it at any time over the next 24 months. Find out more about your ticket options here(opens in the same window) .
If you have already been issued with a travel voucher, you can use it at any time over the next 12 months from the date it was issued.