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Basics
What is Emirates Skywards?
Where can I find out how to spend my Miles?
Where can I find the Skybid Auction?
Why is my flight not showing in Upcoming Travel?
How can I change personal details on my Emirates Skywards account?
What are Skywards Miles?
How long are Skywards Miles valid for?
What are Tier Miles?
Can I get an Emirates Skywards Corporate card?
Emirates Skywards sometimes refers to origin and destination. What does this mean?
Once I’ve joined Emirates Skywards, will I receive a membership card?
What do I do if my card is lost or stolen?
How can I cancel my Emirates Skywards membership?
Can I merge two or more Emirates Skywards accounts?
What if my Skywards Miles and Tier Miles expire while I can’t travel?
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Benefits
Can my family or travelling companion benefit from my tier membership when they travel?
What are the benefits of each of the different membership tiers?
What is the seat guarantee benefit and how do I use it?
What is a Last Seat Flex Plus reward?
What is a Gold Partner membership?
Can I change my Gold Partner nominee?
How long is the Gold Partner membership valid?
How do I auto-renew a Gold Partner nominee?
Can I upgrade one part of a multi-flight journey?
How do I book an instant upgrade reward?
Am I automatically entitled to free upgrades if I’m a Skywards member?
Will I receive a higher baggage allowance if I upgrade?
Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?
Can an unaccompanied minor of an Emirates Skywards member be upgraded?
Can I top up my Miles to upgrade?
Will having a digital card change my membership benefits?
When and where can I get lounge access?
Do I get any excess baggage allowances?
How does my travel coordinator access my account online?
Can a travel coordinator benefit from my Emirates Skywards membership?
Do I need to pay if I want to choose my seat after I’ve booked my ticket?
What are the rules and charges for airport lounge access in Dubai?
Do I have to pay to choose my seat at check-in?
What are the rules and charges for access to our worldwide lounges excluding Dubai?
Who can I invite to join My Family?
How many members can be part of My Family?
What is a Family Head?
What is a Family Member?
Can anyone create a My Family account?
How many Miles can I contribute to My Family?
What personal details will be shared with other members in My Family?
Can I change the percentage of Skywards Miles I contribute to My Family?
How long are Skywards Miles in the My Family account valid for?
What are the eligible redemption types for Skywards Members to redeem from My Family Account?
How long are my Skywards Miles valid for?
Can I pool Skywards Miles earned on flydubai into My Family?
What happens to the Miles in case of Family Head being deceased?
If I upgrade, will I be served meals as per the purchased class or the upgraded class?
If I spend Miles on an upgrade, can I use the Chauffeur-drive service?
If I upgrade on board with cash, will I be awarded additional Miles as per the upgraded class?
When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
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Buy, Gift, Transfer, Extend and Reinstate Miles
If I don’t have enough Skywards Miles for a flight reward, can I buy more?
How do I buy Skywards Miles for myself or as a gift for someone else?
Can I buy or gift any number of Skywards Miles?
Can I transfer Skywards Miles from one account to another?
Can I transfer any number of Skywards Miles?
How long are transferred Skywards Miles valid for?
Once I transfer Skywards Miles can I reverse the transaction?
Can I pay to re-instate Skywards Miles that have expired?
How will my buy, gift, transfer, extend or reinstate Miles transaction reflect on my credit card statement?
What forms of payment are available to buy, gift, transfer, extend or reinstate Miles?
Can I pay to extend Skywards Miles in my account that are due to expire?
Where can I buy, gift, transfer, extend or reinstate Miles?
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Cash+Miles
What is a Classic Reward?
What is the conversion rate that applies for Cash+Miles tickets?
How many Skywards Miles do I need to start using Cash+Miles?
What’s the best option if I wish to purchase my entire fare with Miles?
How do I pay for my ticket using Cash+Miles?
Will I earn Skywards Miles and Tier Miles on my flight if I used Cash+Miles?
Can I pay for changes to my Cash+Miles ticket with Cash+Miles?
Can I book any class of ticket using a combination of Cash+Miles?
Can I use Cash+Miles to pay for tickets for family and friends?
Can I book tickets on codeshare or partner airlines using Cash+Miles?
Can I upgrade an existing booking using Cash+Miles?
Where can I make changes to a Classic Reward ticket?
As an Emirates Skywards member, how can I use Cash+Miles?
If I pay for my flight using Cash+Miles, can I still change my ticket?
If I cancel my Cash+Miles booking, will my Skywards Miles be refunded?
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Claiming Miles
How do I claim missing Miles from flydubai?
If I am newly enrolled can I claim Miles for any flights I have taken recently?
Can I upgrade my Saver ticket when I check in online?
How do I claim missing Miles from Emirates?
How do I claim Miles for Family Bonus Members?
How do I claim missing Miles from an Emirates Skywards partner?
How do Skysurfers claim missing Miles?
Why are Miles missing from my account?
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Earning Miles
What are base Miles?
What is a fare and how does it influence the number of Miles that I will earn?
Do I earn Miles whatever the fare type?
Why are the Miles I earn based on the type of fare purchased?
Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?
When will Miles be credited to my account?
Do stopovers affect how Miles are credited?
How do I earn Skywards Miles on my credit card?
Can I decide which account I want to earn Miles with after I’ve travelled?
How do I identify a Special, Saver, Flex or Flex Plus fare before I purchase a ticket?
Does cabin class determine whether a fare is Special, Saver, Flex or Flex Plus?
What Miles bonuses do Silver, Gold or Platinum members earn?
If I have a mixed class or mixed fare ticket, what Miles will I receive?
If I don't complete my journey, when will my Miles be credited?
Do I earn bonus Skywards Miles when I travel in Emirates Premium Cabins?
Do I earn bonus Miles when I travel in Emirates Premium Cabins?
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Emirates Skywards and Qantas
Can I earn Skywards Miles on Qantas-operated flights?
Can I earn Tier Miles on flights operated by Qantas?
Can I redeem Miles on Qantas-operated flights?
Can I upgrade with Skywards Miles on Qantas-operated flights?
Can I earn Miles on domestic travel within Australia?
Can I use the Miles Calculator to work out how many Miles I can earn on domestic flights?
Will I need a separate membership number to use on Qantas-operated flights?
When I use Skywards Miles to buy a reward ticket, will I have to pay any extra charges?
As an Emirates Skywards Platinum member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Gold member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Silver member, what benefits will I receive when I fly Qantas?
As a Skywards member travelling on Qantas, will I have lounge access?
As a Skywards member, do I get priority boarding on Qantas-operated flights?
If I’m a Qantas Frequent Flyer, can I earn points and Miles?
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Membership tiers
How long are my Tier Miles valid for?
How are my Tier Miles calculated?
Can I transfer or buy Tier Miles?
What does tier qualification mean?
What does a qualifying flight mean when referring to tier qualification?
Will I earn more Tier Miles on a Flex or Flex Plus ticket?
How do I move up to a higher tier?
Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?
What does rolling tier qualification mean?
Will I start to earn more Tier Miles when I get to Silver?
Who is eligible for Emirates Skywards luggage tags?
How can you reach the next tier faster?
How do I get my Emirates Skywards luggage tags?
What happens to my Skywards Miles once I downgrade from Platinum to Gold?
How do I keep my Silver, Gold or Platinum status?
When I move up to a higher tier, how long do I keep the benefits for?
Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?
What is the No Miles Expiry benefit available to Platinum Tier members?
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My Family
How many members can be part of My Family?
Who can I invite to join My Family?
What is a Family Member?
Can I choose to contribute all of my Skywards Miles to My Family?
How do I contribute Miles to a My Family Account?
What is a Family Head?
Can I change my Miles contribution at any time?
When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
Can anyone create a My Family account?
How do I add members to My Family?
Can a Family Head leave My Family?
How long are Skywards Miles in the My Family account valid for?
Who can redeem Miles from a My Family account?
Can I contribute Tier Miles to My Family?
Will my contribution percentage include Miles earned through promotions?
How can we spend the Miles accumulated in the My Family account?
Can I change the percentage of Skywards Miles, or stop contributions into My Family?
Can I remove a member from My Family?
What happens to the Miles I contribute, if I leave the My Family account?
Why am I receiving an error message when accepting an invitation?
Can I add infants to My Family?
Once I contribute Miles into My Family, can I reverse the transaction / Can I transfer Miles from My Family account back into my individual account?
Can I Buy, Gift, Transfer, Reinstate, Extend or Multiply Miles from our My Family account?
What happens if I send an invitation to an incorrect email address?
What information is available to all My Family account members?
Can I add children to My Family?
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One-time passcode
How long will it take to receive the one-time passcode?
Can I turn off the one-time passcode service?
Do I have to register for the one-time passcode service?
Does the one-time passcode expire?
How does the one-time passcode service work?
Why has Emirates Skywards introduced the one-time passcode Service?
What is a one-time passcode?
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Skysurfers
What is Skywards Skysurfers?
How do young flyers enrol in Skywards Skysurfers?
What are the benefits of Skywards Skysurfers?
Can I book a reward online using Miles from a Skysurfers or minor account?
How do I link a Skysurfers or a minor account to my Skywards account?
Does Skywards Skysurfers have Silver, Gold and Platinum tiers?
How do Skysurfers redeem Miles for Emirates rewards or partner rewards?
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Skywards Everyday
Can I use the Emirates app to earn Skywards Miles with Skywards Everyday?
Are Skywards Miles earned through Skywards Everyday the same as other Skywards Miles?
Do I earn Skywards Miles for purchases made with a gift card?
Why should I enable notifications?
How can I earn Skywards Miles with Skywards Everyday?
Can I log in to Skywards Everyday with my Skywards Skysurfers account?
Where can I download the Skywards Everyday app?
Do I earn Skywards Miles on exchanges or store credit?
What do I do if I am unable to access the Skywards Everyday app?
I returned an item to a partner. What will happen to the Skywards Miles I earned?
Why should I allow the app to use location services?
Are there any tier-based benefits with Skywards Everyday?
Do I earn Skywards Miles for online purchases?
Can I log in to Skywards Everyday with my Emirates Business Rewards account?
Can I earn Skywards Miles even if I have availed a discount or offer?
Do I earn Skywards Miles on all spends with partners or are there any exclusions?
Why don’t my total bill amount and the number of Skywards Miles I earned match?
Can I spend Skywards Miles with Skywards Everyday partners?
Do I earn Tier Miles with Skywards Everyday?
When will Skywards Miles be credited to my account?
Can I contribute the Miles I earn with Skywards Everyday to a My Family account?
How long are Skywards Miles earned with Skywards Everyday valid for?
Does the Skywards Miles balance shown on the app only reflect Miles I’ve earned with Skywards Everyday?
How do I refresh the app and Skywards Miles balance?
Do I earn Skywards Miles for past purchases?
My account is locked after several attempts by staff to enter an incorrect PIN. Now I can’t earn Skywards Miles on my purchase. What should I do?
What is Skywards Everyday?
Where can I earn Skywards Miles with Skywards Everyday?
How many Skywards Miles do I earn with Skywards Everyday?
How can I claim Miles that were not awarded to me at the time of my purchase?
How long do I have to wait for missing Miles to be credited into my account after I have submitted my stamped receipt to Emirates?
If a partner brand is offering a double Miles promotion, and Skywards Everyday app is also offering a double Miles promotion, will I benefit from both offers?
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Spending Miles
Can I book flight rewards and upgrades online?
Can I pay to have the validity of my Skywards Miles extended?
What if I can’t redeem my Skywards Miles on a high-demand flight?
Can I combine Saver and Flex Plus rewards?
Why can't I buy a one-way Saver reward with my Miles?
Can I book a one-way flight reward?
Can I spend my Miles on flight rewards for friends and family?
Why am I asked for a credit card when buying a flight with my Miles?
Are all Skywards members allowed to spend their Miles on upgrade rewards?
Do I need to purchase flight rewards for infants?
Why are there different levels of upgrade rewards?
Can any fare and ticket be upgraded on Emirates?
If there are multiple passengers on my booking can I just upgrade myself?
Can I check if an upgrade reward is available before I purchase my ticket?
Do I have to pay extra when upgrading my booking using Miles?
What do I get when I upgrade a booking using Skywards Miles?
Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?
Can I cancel or make changes to my reward booking?
How do I buy a reward with an Emirates Skywards partner using Skywards Miles?
Can I combine Miles from two accounts to claim a reward?
Can reward tickets be refunded or endorsed to other airlines?
Can I exchange my Skywards Miles for entry into the Emirates Lounge?
Where can I collect Emirates Skywards voucher?
What if I cannot travel before my Skywards Miles expire?
What are the differences between a Saver, Flex and Flex Plus flight reward?
I have enough Skywards Miles – why can’t I upgrade online?
How do I find all the Emirates Skywards partners’ special offers?
Do I have to be an Emirates Skywards member to purchase from The Emirates High Street?
Can I cancel or modify my Partner Reward?
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Your World Rewards
What is Your World Rewards?
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flydubai email offers
How can I subscribe to flydubai communications and offers?
Why am I being offered to subscribe to flydubai airline news and offers in my Emirates Skywards account?
How can I unsubscribe from receiving any communications?
What are the types of communication I can subscribe to?
What personal information is shared with flydubai when I opt in to receiving flydubai news and offers?
How can I subscribe to receive news, offers and fare specials?
I enrolled into Emirates Skywards, why am I now receiving flydubai news and offers?
I have opted in to receive flydubai news and offers, but my preference is not reflecting on my Emirates Skywards account.
When I subscribe to flydubai news and offers, will I receive only Emirates Skywards related information?
What should I do if I no longer want to receive any communications from Emirates, Emirates Skywards or flydubai?
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