Important:Update on Emirates’ flights to UK
Emirates Skywards
Basics
- What is Emirates Skywards?
- Where can I find out how to spend my Miles?
- Where can I find the Skybid Auction?
- Why is my flight not showing in Upcoming Travel?
- How can I change personal details on my Emirates Skywards account?
- What are Skywards Miles?
- How long are Skywards Miles valid for?
- What are Tier Miles?
- Can I get an Emirates Skywards Corporate card?
- Emirates Skywards sometimes refers to origin and destination. What does this mean?
- Once I’ve joined Emirates Skywards, will I receive a membership card?
- What do I do if my card is lost or stolen?
- How can I cancel my Emirates Skywards membership?
- Can I merge two or more Emirates Skywards accounts?
- What if my Skywards Miles and Tier Miles expire while I can’t travel?
Benefits
- Can my family or travelling companion benefit from my tier membership when they travel?
- What are the benefits of each of the different membership tiers?
- What is the seat guarantee benefit and how do I use it?
- What is a Last Seat Flex Plus reward?
- What is a Gold Partner membership?
- Can I change my Gold Partner nominee?
- How long is the Gold Partner membership valid?
- How do I auto-renew a Gold Partner nominee?
- Can I upgrade one part of a multi-flight journey?
- How do I book an instant upgrade reward?
- Am I automatically entitled to free upgrades if I’m a Skywards member?
- Will I receive a higher baggage allowance if I upgrade?
- Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?
- Can an unaccompanied minor of an Emirates Skywards member be upgraded?
- Can I top up my Miles to upgrade?
- Will having a digital card change my membership benefits?
- When and where can I get lounge access?
- Do I get any excess baggage allowances?
- How does my travel coordinator access my account online?
- Can a travel coordinator benefit from my Emirates Skywards membership?
- Do I need to pay if I want to choose my seat after I’ve booked my ticket?
- What are the rules and charges for airport lounge access in Dubai?
- Do I have to pay to choose my seat at check-in?
- What are the rules and charges for access to our worldwide lounges excluding Dubai?
- Who can I invite to join My Family?
- How many members can be part of My Family?
- What is a Family Head?
- What is a Family Member?
- Can anyone create a My Family account?
- How many Miles can I contribute to My Family?
- What personal details will be shared with other members in My Family?
- Can I change the percentage of Skywards Miles I contribute to My Family?
- How long are Skywards Miles in the My Family account valid for?
- What are the eligible redemption types for Skywards Members to redeem from My Family Account?
- How long are my Skywards Miles valid for?
- Can I pool Skywards Miles earned on flydubai into My Family?
- What happens to the Miles in case of Family Head being deceased?
- If I upgrade, will I be served meals as per the purchased class or the upgraded class?
- If I spend Miles on an upgrade, can I use the Chauffeur-drive service?
- If I upgrade on board with cash, will I be awarded additional Miles as per the upgraded class?
- When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
- How can we spend the Miles pooled in the My Family account?
Buy, Gift, Transfer, Extend and Reinstate Miles
- If I don’t have enough Skywards Miles for a flight reward, can I buy more?
- How do I buy Skywards Miles for myself or as a gift for someone else?
- Can I buy or gift any number of Skywards Miles?
- Can I transfer Skywards Miles from one account to another?
- Can I transfer any number of Skywards Miles?
- How long are transferred Skywards Miles valid for?
- Once I transfer Skywards Miles can I reverse the transaction?
- Can I pay to re-instate Skywards Miles that have expired?
- How will my buy, gift, transfer, extend or reinstate Miles transaction reflect on my credit card statement?
- What forms of payment are available to buy, gift, transfer, extend or reinstate Miles?
- Can I pay to extend Skywards Miles in my account that are due to expire?
- Where can I buy, gift, transfer, extend or reinstate Miles?
Cash+Miles
- What is a Classic Reward?
- What is the conversion rate that applies for Cash+Miles tickets?
- How many Skywards Miles do I need to start using Cash+Miles?
- What’s the best option if I wish to purchase my entire fare with Miles?
- How do I pay for my ticket using Cash+Miles?
- Will I earn Skywards Miles and Tier Miles on my flight if I used Cash+Miles?
- Can I pay for changes to my Cash+Miles ticket with Cash+Miles?
- Can I book any class of ticket using a combination of Cash+Miles?
- Can I use Cash+Miles to pay for tickets for family and friends?
- Can I book tickets on codeshare or partner airlines using Cash+Miles?
- Can I upgrade an existing booking using Cash+Miles?
- Where can I make changes to a Classic Reward ticket?
- As an Emirates Skywards member, how can I use Cash+Miles?
- If I pay for my flight using Cash+Miles, can I still change my ticket?
- If I cancel my Cash+Miles booking, will my Skywards Miles be refunded?
Claiming Miles
- How do I claim missing Miles from flydubai?
- If I am newly enrolled can I claim Miles for any flights I have taken recently?
- Can I upgrade my Saver ticket when I check in online?
- How do I claim missing Miles from Emirates?
- How do I claim Miles for Family Bonus Members?
- How do I claim missing Miles from an Emirates Skywards partner?
- How do Skysurfers claim missing Miles?
- Why are Miles missing from my account?
Earning Miles
- What are base Miles?
- What is a fare and how does it influence the number of Miles that I will earn?
- Do I earn Miles whatever the fare type?
- Why are the Miles I earn based on the type of fare purchased?
- Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?
- When will Miles be credited to my account?
- Do stopovers affect how Miles are credited?
- How do I earn Skywards Miles on my credit card?
- Can I decide which account I want to earn Miles with after I’ve travelled?
- How do I identify a Special, Saver, Flex or Flex Plus fare before I purchase a ticket?
- Does cabin class determine whether a fare is Special, Saver, Flex or Flex Plus?
- What Miles bonuses do Silver, Gold or Platinum members earn?
- If I have a mixed class or mixed fare ticket, what Miles will I receive?
- If I don't complete my journey, when will my Miles be credited?
- Do I earn bonus Skywards Miles when I travel in Emirates Premium Cabins?
- Do I earn bonus Miles when I travel in Emirates Premium Cabins?
Emirates Skywards and Qantas
- Can I earn Skywards Miles on Qantas-operated flights?
- Can I earn Tier Miles on flights operated by Qantas?
- Can I redeem Miles on Qantas-operated flights?
- Can I upgrade with Skywards Miles on Qantas-operated flights?
- Can I earn Miles on domestic travel within Australia?
- Can I use the Miles Calculator to work out how many Miles I can earn on domestic flights?
- Will I need a separate membership number to use on Qantas-operated flights?
- When I use Skywards Miles to buy a reward ticket, will I have to pay any extra charges?
- As an Emirates Skywards Platinum member, what benefits will I receive when I fly Qantas?
- As an Emirates Skywards Gold member, what benefits will I receive when I fly Qantas?
- As an Emirates Skywards Silver member, what benefits will I receive when I fly Qantas?
- As a Skywards member travelling on Qantas, will I have lounge access?
- As a Skywards member, do I get priority boarding on Qantas-operated flights?
- If I’m a Qantas Frequent Flyer, can I earn points and Miles?
Membership tiers
- How long are my Tier Miles valid for?
- How are my Tier Miles calculated?
- Can I transfer or buy Tier Miles?
- What does tier qualification mean?
- What does a qualifying flight mean when referring to tier qualification?
- Will I earn more Tier Miles on a Flex or Flex Plus ticket?
- How do I move up to a higher tier?
- Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?
- What does rolling tier qualification mean?
- Will I start to earn more Tier Miles when I get to Silver?
- Who is eligible for Emirates Skywards luggage tags?
- How can you reach the next tier faster?
- How do I get my Emirates Skywards luggage tags?
- What happens to my Skywards Miles once I downgrade from Platinum to Gold?
- How do I keep my Silver, Gold or Platinum status?
- When I move up to a higher tier, how long do I keep the benefits for?
- Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?
- What is the No Miles Expiry benefit available to Platinum Tier members?
My Family
- How many members can be part of My Family?
- Who can I invite to join My Family?
- What is a Family Member?
- Can I choose to contribute all of my Skywards Miles to My Family?
- How do I contribute Miles to a My Family Account?
- What is a Family Head?
- Can I change my Miles contribution at any time?
- When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
- Can anyone create a My Family account?
- How do I add members to My Family?
- Can a Family Head leave My Family?
- How long are Skywards Miles in the My Family account valid for?
- Who can redeem Miles from a My Family account?
- Can I contribute Tier Miles to My Family?
- Will my contribution percentage include Miles earned through promotions?
- How can we spend the Miles accumulated in the My Family account?
- Can I change the percentage of Skywards Miles, or stop contributions into My Family?
- Can I remove a member from My Family?
- What happens to the Miles I contribute, if I leave the My Family account?
- Why am I receiving an error message when accepting an invitation?
- Can I add infants to My Family?
- Once I contribute Miles into My Family, can I reverse the transaction / Can I transfer Miles from My Family account back into my individual account?
- Can I Buy, Gift, Transfer, Reinstate, Extend or Multiply Miles from our My Family account?
- What happens if I send an invitation to an incorrect email address?
- What information is available to all My Family account members?
- Can I add children to My Family?
- Can I contribute all the Miles I earn from Emirates Skywards partners to the My Family account?
One-time passcode
- How long will it take to receive the one-time passcode?
- Can I turn off the one-time passcode service?
- Do I have to register for the one-time passcode service?
- Does the one-time passcode expire?
- How does the one-time passcode service work?
- Why has Emirates Skywards introduced the one-time passcode Service?
- What is a one-time passcode?
Skysurfers
- What is Skywards Skysurfers?
- How do young flyers enrol in Skywards Skysurfers?
- What are the benefits of Skywards Skysurfers?
- Can I book a reward online using Miles from a Skysurfers or minor account?
- How do I link a Skysurfers or a minor account to my Skywards account?
- Does Skywards Skysurfers have Silver, Gold and Platinum tiers?
- How do Skysurfers redeem Miles for Emirates rewards or partner rewards?
Skywards Everyday
- Can I use the Emirates app to earn Skywards Miles with Skywards Everyday?
- Are Skywards Miles earned through Skywards Everyday the same as other Skywards Miles?
- Do I earn Skywards Miles for purchases made with a gift card?
- Why should I enable notifications?
- How can I earn Skywards Miles with Skywards Everyday?
- Can I log in to Skywards Everyday with my Skywards Skysurfers account?
- Where can I download the Skywards Everyday app?
- Do I earn Skywards Miles on exchanges or store credit?
- What do I do if I am unable to access the Skywards Everyday app?
- I returned an item to a partner. What will happen to the Skywards Miles I earned?
- Why should I allow the app to use location services?
- Are there any tier-based benefits with Skywards Everyday?
- Do I earn Skywards Miles for online purchases?
- Can I log in to Skywards Everyday with my Emirates Business Rewards account?
- Can I earn Skywards Miles even if I have availed a discount or offer?
- Do I earn Skywards Miles on all spends with partners or are there any exclusions?
- Why don’t my total bill amount and the number of Skywards Miles I earned match?
- Can I spend Skywards Miles with Skywards Everyday partners?
- Do I earn Tier Miles with Skywards Everyday?
- When will Skywards Miles be credited to my account?
- Can I contribute the Miles I earn with Skywards Everyday to a My Family account?
- How long are Skywards Miles earned with Skywards Everyday valid for?
- Does the Skywards Miles balance shown on the app only reflect Miles I’ve earned with Skywards Everyday?
- How do I refresh the app and Skywards Miles balance?
- Do I earn Skywards Miles for past purchases?
- My account is locked after several attempts by staff to enter an incorrect PIN. Now I can’t earn Skywards Miles on my purchase. What should I do?
- What is Skywards Everyday?
- Where can I earn Skywards Miles with Skywards Everyday?
- How many Skywards Miles do I earn with Skywards Everyday?
- How can I claim Miles that were not awarded to me at the time of my purchase?
- How long do I have to wait for missing Miles to be credited into my account after I have submitted my stamped receipt to Emirates?
- If a partner brand is offering a double Miles promotion, and Skywards Everyday app is also offering a double Miles promotion, will I benefit from both offers?
Spending Miles
- Can I book flight rewards and upgrades online?
- Can I pay to have the validity of my Skywards Miles extended?
- What if I can’t redeem my Skywards Miles on a high-demand flight?
- Can I combine Saver and Flex Plus rewards?
- Why can't I buy a one-way Saver reward with my Miles?
- Can I book a one-way flight reward?
- Can I spend my Miles on flight rewards for friends and family?
- Why am I asked for a credit card when buying a flight with my Miles?
- Are all Skywards members allowed to spend their Miles on upgrade rewards?
- Do I need to purchase flight rewards for infants?
- Why are there different levels of upgrade rewards?
- Can any fare and ticket be upgraded on Emirates?
- If there are multiple passengers on my booking can I just upgrade myself?
- Can I check if an upgrade reward is available before I purchase my ticket?
- Do I have to pay extra when upgrading my booking using Miles?
- What do I get when I upgrade a booking using Skywards Miles?
- Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?
- Can I cancel or make changes to my reward booking?
- How do I buy a reward with an Emirates Skywards partner using Skywards Miles?
- Can I combine Miles from two accounts to claim a reward?
- Can reward tickets be refunded or endorsed to other airlines?
- Can I exchange my Skywards Miles for entry into the Emirates Lounge?
- Where can I collect Emirates Skywards voucher?
- What if I cannot travel before my Skywards Miles expire?
- What are the differences between a Saver, Flex and Flex Plus flight reward?
- I have enough Skywards Miles – why can’t I upgrade online?
- How do I find all the Emirates Skywards partners’ special offers?
- Do I have to be an Emirates Skywards member to purchase from The Emirates High Street?
- Can I cancel or modify my Partner Reward?
Your World Rewards
flydubai email offers
- How can I subscribe to flydubai communications and offers?
- Why am I being offered to subscribe to flydubai airline news and offers in my Emirates Skywards account?
- How can I unsubscribe from receiving any communications?
- What are the types of communication I can subscribe to?
- What personal information is shared with flydubai when I opt in to receiving flydubai news and offers?
- How can I subscribe to receive news, offers and fare specials?
- I enrolled into Emirates Skywards, why am I now receiving flydubai news and offers?
- I have opted in to receive flydubai news and offers, but my preference is not reflecting on my Emirates Skywards account.
- When I subscribe to flydubai news and offers, will I receive only Emirates Skywards related information?
- What should I do if I no longer want to receive any communications from Emirates, Emirates Skywards or flydubai?
All FAQ topics
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Cancelling or changing a booking
- Dubai International airport
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Our network and codeshares
- Privacy
- Special assistance and requests
- Travel Requirements
- Travel advisory
- Troubleshooting
- Working with Emirates