You can book your ticket (on valid routes, as per the denied boarding options redemption zonal table) through our Contact Centres or ticket offices between 7 to 365 days after your voucher was issued.
The ticket will be valid for one year from the date the ticket is issued.
You’ll receive your voucher at the Emirates Airport Services office, as soon as it is established that you’re not able to make it on to the flight.
We’ll give you a confirmed seat on the next available flight to your final destination. That’s in addition to a voucher that you can redeem for a complimentary return ticket on selected Emirates routes. Learn more about your options
Denied boarding compensation rules may differ depending on the local regulation.
No. The voucher can only be redeemed for one return ticket and must be used in one booking.
No – unfortunately this isn’t possible.
No. The voucher is issued for you and can’t be transferred to anyone else. Once the ticket is issued, it is also non-transferable.
Yes. You can use our Chauffeur-drive service on your compensation ticket when you travel in Business Class.
Yes. You can change the date or the route (within the applicable zone) only for completely unutilized tickets, at no additional charge, as long as it’s within the ticket’s one year validity.
Denied boarding compensation tickets cannot be redeemed if the voucher was lost and / or misplaced.
No. These tickets are not eligible for Skywards Miles accrual.
No, the voucher is only valid between 7 to 365 days after the date it was issued.
No, infant tickets are not applicable for denied boarding vouchers.
Your ticket number is a 13 character number which can be found near the top of your ticket on the right-hand side. Emirates issued tickets normally start with 176.
This number can also be found on your boarding pass.
If you received an eticket via email, your booking reference is the six character alphanumeric code that appears after the 'BOOKING REFERENCE' field. It will begin with B, C, D, E, F, G, H, I, J, K or L.
eticket (airline printed receipt)
On your flight coupon / ticket, your PNR is the first six alphanumeric characters printed toward the right as shown in the illustration below.
An eticket from a travel agent will also contain another six-character booking reference – you can also use this to check in online at emirates.com
This complimentary service allows you to receive flight status updates by email or by App notifications. You can choose to be alerted if there are any departure and/or arrival delays for specific flights and dates relevant to you. You can also opt in to receive the actual departures and arrival times of any flights.
Find out more about the Emirates App.
If you have registered to receive departure alerts, you will only receive an alert if departure is delayed by more than 30 minutes. If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure.
The same applies if you have signed up to receive arrival alerts.
Email alerts are sent 24 hours a day, depending on the status of the flight.
You can register to receive flight status alerts for any Emirates flight. Each email will contain the following information:
The Emirates flight number
Date of departure/arrival
Airport and terminal of departure/arrival
Scheduled departure/arrival time
Estimated departure/arrival time
If you have additionally registered for alerts informing you of the real-time arrival or departure times, the message will also contain this time.
Please note that flight status times should be used as a guide only. Emirates is not liable for any error, delay, interruption, inaccuracy or incompleteness in the service.
If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:
There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure
The email details you entered were incorrect
You provided your email address less than 23 hours before departure
If you booked your flights with a travel agent, please contact them to receive your reservation details.
If you booked with Emirates, please contact your local Emirates office with details of your flights, dates and the names of the passengers booked and we will locate the booking for you.
You can visit manage your booking to view your itinerary and ticket booking reference to print out.
If you are at the airport, simply go to the Emirates check-in desk or sales desk with your passport and flight details. Our agent will print out your ticket details to accompany your boarding card if this is required. There is no charge for this.
You don’t need to register for the one-time passcode service. Where a one-time passcode is required in connection with your account, Emirates Skywards will send a one-time passcode by SMS to your registered mobile number and/or an email to the email address registered with Emirates Skywards (as shown in the your Emirates Skywards profile). In order to receive the one-time passcode, you will need to have access to the mobile number or email address registered with Emirates Skywards.
When you log in to your account or initiate any account related activity, you may be required to enter a one-time passcode as a second level of authentication to confirm that you have authorised the account activity. You will be informed at the time of the relevant account activity if a one-time passcode is required. This OTP will be sent to you via email and/or SMS.
As an added security measure, Emirates Skywards has introduced a second-level authentication through the use of one-time passcode for certain Emirates Skywards account activities, such as account login, profile updates and redemption activities (one-time passcode service).
A one-time passcode is a randomly generated number which Emirates Skywards will SMS and/or email to a member in connection with certain account activities. This is a second-level authentication, which may be required from the member in order to confirm that the account activity has been authorised by the member. The member will be informed at the time of the relevant account activity if a one-time passcode is required. Emirates Skywards may not require a one-time passcode for every login or account related activity.
A one-time passcode will be issued almost instantly and you should receive it via email and/or SMS within minutes of initiating the request.
The one-time passcode will expire five minutes after it is issued by Emirates Skywards. When the one-time passcode expires, you will have to re-enter your credentials or initiate the relevant account activity again for a new one-time passcode to be sent to you.
We have introduced the one-time passcode service to provide you with additional security and protection in connection with your account, and to ensure the overall continued value and integrity of the Emirates Skywards programme for our members.
No. This is a mandatory feature intended to enhance the integrity of the Emirates Skywards programme for members.