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Emirates Service Reviews

Were we helpful, friendly and attentive? Find out from customers who have flown with us in these Emirates service reviews.

This is one to one care which won’t be forgotten for life

Emirates Customer Service made me feel part of a family and became part of mine. Arranging for direct pick up from the plane door, landing from Lisbon and accompanying me to next door gate to Rome in less than 35 minutes. I had to change the plane itself via the Customer app & chat, for my connection in Dubai for a family emergency. They never left me alone; this is one to one care which won’t be forgotten for life.
Ms. Silvia Saliti, Skywards Platinum member
  • 32,049 reviews
    Our customers have tasted their way through our menus and shared their thoughts on our inflight dining. Find out what they say about the quality, variety, flavours and service of our meals in these Emirates food reviews.
  • 40,969 reviews
    Our First Class suite is a game changer, but you don’t have to take our word for it. Read these reviews of Emirates seats for every travel class and see what customers are saying about the legroom, space and comfort on board.

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Emirates customer service reviews

Your comfort and most importantly your safety are our top priorities at Emirates. We hope you find our world-class service friendly, helpful, attentive and reassuring along your whole journey. You can read through these Emirates service reviews on TripAdvisor to find out what our customers think of their experience of our teams at check-in through to our cabin crew on board. Our teams have extensive training in safety, security and service to make your flight safe, comfortable and memorable all the way. Read through Emirates airport service reviews to see how our ground teams help you to enjoy a smooth journey through to your flight. And if you need special assistance, you can check out the Emirates wheelchair assistance reviews to see how we support you at the airport and on board. If you’re curious about our meal service, drinks service and general comfort, read through these Emirates inflight service reviews and Emirates cabin crew service reviews. And if you’ve flown with us before, share your own experience in your Emirates customer service review on TripAdvisor.
Disclaimer: Emirates operates a mixed fleet of earlier and later models of A380 and B777 aircraft. Products, services and features on actual flights may vary depending on routes and aircraft configuration. Operational requirements may also cause last-minute changes to the aircraft used on scheduled flights. If you have questions about our products or have specific requirements, please contact us before booking a flight.