Important:Updates on flights to/from Iraq, Iran and Lebanon

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Feedback or complaints

Use this form to make a complaint or to give us feedback on any of our products and services.

We can’t respond to requests for help through this form

We’re unable to help with your travel plans and upcoming bookings through this form. If you’re travelling soon and you need help with a booking, please contact us. Please use this form exclusively for providing feedback or submitting a complaint regarding a flight or service you have experienced in the past. Currently, our response time is slightly longer than usual. We are committed to providing you with a personalised reply as quickly as possible. Thank you for your understanding.

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If you are requesting a refund of an unutilised ticket or other paid service, please complete and submit our refund form.

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If it’s about an upcoming flight, please contact us here so we can help you right away.

Ticket details

Please enter the details below ensuring that the last name matches the one on your ticket. If your ticket number doesn’t start with 176, you will need to submit your complaint to the airline you travelled with.

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