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Before you fly
Travel information
Prepare for your trip with helpful information about our family services, dietary meals, arriving in the UAE, and more.
Rules and notices
This is where you can find international rules, regulations and notices, as well as our conditions of carriage and your rights as a customer.
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Dietary requirements
Have a look at the different meals we serve for special diets, including religious meals, gluten-free and vegan options, and how to book one for your flight.
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Banned substances in the UAE
Make sure you aren’t carrying something into the UAE that you’re not supposed to, including certain medications, by checking these rules first.
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Denied boarding compensation
Find out what happens if you’re not accepted on the flight and how you can claim assistance and compensation.
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Family travel
Prepare for your next big family adventure. Discover everything we do to make your trip a breeze from check-in to landing.
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A guide to dangerous goods
Some items can be dangerous to the safety of passengers or the aircraft. Find out the rules as well as specific regulations for your destination.
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