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Update

New guidelines for returning Dubai residents and tourists

Last updated: 30 June 2020, 08:32 Dubai (GMT+4)

If you’re a Dubai resident or a tourist planning to travel to Dubai, you need to follow government guidelines. Find out the process on our Flying to and from Dubai page.  

Update

Emirates adds more destinations bringing network to over 50 cities in July

Last updated: 29 June 2020, 16:25 Dubai (GMT+4)

Latest additional flights for travellers:

  • Khartoum (from 03 July), Osaka (from 07 July), Narita (from 08 July), Amman, Athens, Barcelona, Brussels, Glasgow, Larnaca, Munich, Rome, Washington DC (all from 15 July) and Malé (from 16 July)
  • These will bring Emirates’ offering flights for passengers from Dubai to over 50 cities, including existing flights to Amsterdam, Auckland, Bahrain, Beirut, Brisbane, Cairo, Chicago, Colombo, Copenhagen, Dhaka, Dublin, Frankfurt, Hanoi, Ho Chi Minh City, Hong Kong, Islamabad, Jakarta, Kabul, Karachi, Kuala Lumpur, Lahore, London Heathrow, Madrid, Manchester, Manila, Milan, New York JFK, Paris, Perth, Seoul, Singapore, Sydney, Taipei, Tunis, Toronto, Vienna and Zurich.

Do I need to reconfirm my flight?

If you booked your flight after 10 June for travel after 1 July, you don’t need to reconfirm your flight. However, if you booked your flight before 10 June for travel between 1 July and 15 September, you will need to contact Emirates to reconfirm your flight 21 days before your scheduled departure. For bookings made with travel agents, please contact them to make the necessary arrangements

 

Please follow the below link to find everything you need to know about our current network, safety, products, services and travel guidance.

Update

International Aviation User Rate (TUAI) refund – Resolution No. 706/2017

Last updated: 9 July 2018, 11:24 Dubai (GMT+4)

In compliance with Resolution No. 706/2017 and Disposition No. 621/2018 of the National Civil Aviation Administration (ANAC) in Argentina, Emirates passengers who were issued/had purchased air tickets between 01/01/2016 and 31/12 /2016 and flown during 2017, are eligible for a refund due to additional taxes applied in 2016.

Passengers should contact the following email address TUAIrefund@emirates.com, with their personal data, air ticket number (issued in 2016 and flown during 2017) and their bank account in pesos in Argentina to get the reimbursement of the difference in the value of the International Aviation User Rate (TUAI) for the total amount of USD $8.

This will be converted in Argentine pesos at the selling exchange rate published by the Banco de la Nación Argentina, corresponding to the bank and exchange business day immediately prior to the transfer date.

In case the bank account provided by the petitioner belongs to a third party, the person in whose name the ticket was issued, must expressly authorize in writing the deposit in such account by providing the information requested below:

Air ticket number (issued in 2016 and flown during 2017):

Passenger names and surnames:

Passenger full address:

Passenger ID type and number:

Requestor names and surnames (if requester is different from passenger)

Requestor full address (if requester is different from passenger)

Requestor ID type and number (if requester is different from passenger)

Bank account in pesos in Argentina holder names and surnames:

Bank account in pesos in Argentina holder full address:

Bank name:

Bank branch address:

Account holder CUIT / CUIL number (11 dígits):

Account type (saving or current account):

CBU (22 dígits):

Flight suspension

We don't have any updates at the moment.

Be aware of COVID-19 related phishing email and scams

Last updated: 27 May 2020, 16:45 Dubai (GMT+4)

We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.

Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email

New baggage rules – baggage screening and smart bags

Last updated: 23 January 2018, 10:14 Dubai (GMT+4)

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Operational changes

We don't have any updates at the moment.