Accessibility informationSkip to the main content
Update

Worldwide travel requirements

Last updated: 23 November 2020, 15:42 Dubai (GMT+4)

The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Update

The COVID-19 PCR test requirements for Dubai have changed

Last updated: 22 November 2020, 16:17 Dubai (GMT+4)

There are new COVID-19 PCR testing requirements for Dubai depending on whether you are a UAE resident, tourist or transiting passenger.

Please review the specific requirements for your travel on our Travel requirements for Dubai page. 

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Update

More special COVID-19 PCR test rates for Emirates passengers

Last updated: 19 October 2020, 13:35 Dubai (GMT+4)

Emirates has expanded its medical partnerships to offer all passengers exclusive home or office COVID-19 PCR testing rates at the following centres:

 

Al Tadawi Medical Centre

Located at Al Masood building, Airport Road, Port Saeed area, Deira.

The test costs AED 130 per person. Home or office testing within Dubai costs AED 240 per person. Test results will be available within 24 hours.

 

Prime Medical Centres

Locations in Dubai:

Al Qusais Branch, Damascus Street

Premier Diagnostic & Medical Center, Salah Al Din Street

Prime Corp Medical Center, Salah Al Din Street, Deira.

Sheikh Zayed  Branch, Sheikh Zayed Street, near Noor Islamic Bank

Prime Specialist Medical Center Sharjah Branch, King Faisal St, Al Majaz  

Ajman Branch, Grand Mall, Sheikh Khalifa St

The test costs AED 150 per person. Home or office testing within Dubai for a minimum of two passengers is also available at AED 240 per person. Test results will be available within 24 hours.

 

American Hospitals Dubai

Locations at Media City Clinic, Al Barsha Clinic and Al Khawanij Clinic (opening soon) at a rate of AED 150 per person. 

Home or office testing within Dubai for a minimum of two passengers is also available at AED 250 per person. Test results will be available within 48 hours.

Present a valid ticket or boarding pass (with a departure date within one month of the test date) and ID to take the COVID‑19 PCR test at these rates.

You must take the test within the period required by your destination and Emirates will not be responsible if the test results are not released in time for travel. Check our Travel requirements page for the latest information about the test requirements for your destination. And find out everything you need to know about travelling during COVID‑19 on our COVID-19 information hub.

Update

International Aviation User Rate (TUAI) refund – Resolution No. 706/2017

Last updated: 9 July 2018, 11:24 Dubai (GMT+4)

In compliance with Resolution No. 706/2017 and Disposition No. 621/2018 of the National Civil Aviation Administration (ANAC) in Argentina, Emirates passengers who were issued/had purchased air tickets between 01/01/2016 and 31/12 /2016 and flown during 2017, are eligible for a refund due to additional taxes applied in 2016.

Passengers should contact the following email address TUAIrefund@emirates.com, with their personal data, air ticket number (issued in 2016 and flown during 2017) and their bank account in pesos in Argentina to get the reimbursement of the difference in the value of the International Aviation User Rate (TUAI) for the total amount of USD $8.

This will be converted in Argentine pesos at the selling exchange rate published by the Banco de la Nación Argentina, corresponding to the bank and exchange business day immediately prior to the transfer date.

In case the bank account provided by the petitioner belongs to a third party, the person in whose name the ticket was issued, must expressly authorize in writing the deposit in such account by providing the information requested below:

Air ticket number (issued in 2016 and flown during 2017):

Passenger names and surnames:

Passenger full address:

Passenger ID type and number:

Requestor names and surnames (if requester is different from passenger)

Requestor full address (if requester is different from passenger)

Requestor ID type and number (if requester is different from passenger)

Bank account in pesos in Argentina holder names and surnames:

Bank account in pesos in Argentina holder full address:

Bank name:

Bank branch address:

Account holder CUIT / CUIL number (11 dígits):

Account type (saving or current account):

CBU (22 dígits):

Flight suspension

We don't have any updates at the moment.

Be aware of COVID-19 related phishing email and scams

Last updated: 27 May 2020, 16:45 Dubai (GMT+4)

We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.

Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email

Operational changes

We don't have any updates at the moment.