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Lounge access Terms and Conditions

Prepaid lounge access terms and conditions

  1. Lounge access
    1. is subject to availability at the time of request;
    2. may be restricted due to operational and safety reasons;
    3. is non-endorsable and non-transferable between passengers;
    4. is subject to the Emirates General Conditions of Carriage for passengers and baggage.
  2. Emirates reserves the right to amend, limit or revoke this offer at any time prior to purchase and accepts no responsibility for any technical issues resulting in the failure to pay.
  3. Charges
    1. are only valid for this transaction and subject to changes;
    2. may vary across sales channels;
    3. are, unless otherwise stated, per passenger, per segment;
    4. include any applicable tax;
    5. are non-refundable except for the cases described in section 6. Refunds.
  4. Conditions
    1. Your purchase is valid for the lounge, flight(s) and date(s) shown on the purchase receipt.
    2. Your purchase is valid for a total duration in the lounge of up to 4 hours in Dubai and 3 hours for all other airports. Any additional hours can be purchased on the day of departure. For lounges in Dubai, you will have access to an Emirates Business Class Lounge located either at your arrival or departure concourse. Based on capacity restrictions, alternative Emirates Business Class lounges across concourses may be offered.
    3. At least one passenger in your booking needs to be of legal age to access the lounge.
  5. Changes
    1. Your purchase is also valid if you voluntarily change the date of your flight(s) or choose different flight(s) on the same sector, and the product is still available.
  6. Refunds
    1. Refund applications must be submitted after the flight has occurred using our refund form within three months after the date of the last flight in your itinerary.
    2. You shall only be entitled to a refund of your purchase in the following limited cases:
      1. The original Emirates flight was changed, cancelled or re-routed by Emirates and
        1. the product you originally purchased is not available or
        2. you refused the new flight proposed by Emirates.
      2. Death or serious illness (must be proven by an acceptable certificate) of you or a member of your Immediate Family as defined within Emirates General Conditions of Carriage.
      3. You booked your flight via including a flight sector to or from the USA at least 7 days before departure, and you cancel your flight within 24 hours of booking.
    3. You are not entitled to any refund of your purchase in any other event, including:
      1. You voluntarily decide not to use the product you have purchased; or have used the lounge for a duration lesser than 4 hours;
      2. You voluntarily change your flight and the product you purchased is not available;
      3. You voluntarily upgrade, or are upgraded by Emirates, to a higher cabin;
      4. You voluntarily cancel your flight;
      5. You do not meet any of the safety or legal requirements;
      6. You are entitled to the purchased product or service as a result of your frequent flier tier, but you failed to add the correct membership number at the time of booking; or
      7. You are denied carriage in accordance with the Emirates General Conditions of Carriage for passengers and baggage.
    4. In the event that you are entitled to a refund, we will refund the full amount including any refundable tax (unless otherwise stated).

Lounge access Terms and Conditions

  1. Paid lounge access per child aged below 12 years will be charged at half the adult rate. Infants aged below 2 years will enjoy complimentary lounge access. In some countries minors (under 18 or 21 years of age) must be accompanied by an adult for lounge access.
  2. Members choosing to pay for lounge access will have to ensure that payments for the entire duration until departure time are made to the lounge staff prior to admittance.
  3. Payments can be made using a credit and debit cards. Payments in cash, miles or other forms of payment are not accepted. Refunds are not permitted once the lounge has been accessed, irrespective of the duration of access.
  4. The use of the lounge is subject to capacity restrictions and any other applicable terms and conditions as determined by Emirates. Emirates reserves the right to withdraw or limit the availability of the lounge access benefit.