Earning Skywards Miles:
- Download the Dubai Mall App, register as a Dubai Mall Rewards Member, and link your Emirates Skywards account using your Emirates Skywards credentials
- Members earn Skywards Miles on Valid Receipts with a minimum spend of AED 100 (approximately USD 27) per transaction.
Earning Rates and Monthly Caps
| Tier | Earning Rate | Monthly Cap |
| Platinum | 1 Mile per USD 1 | Unlimited |
| Gold | 1 Mile per USD 1.5 | Unlimited |
| Silver | 1 Mile per USD 2 | 10,000 Miles |
| Blue | 1 Mile per USD 2 | 5,000 Miles |
- Monthly caps, where applicable, are calculated based on the date of purchase on the receipt (not the upload or validation date).
- Subject to all receipts being in order, Skywards Miles will usually be credited to your Emirates Skywards account within one (1) week of submitting transactions up to USD 10,000. For higher-value transactions or those flagged for additional verification, the crediting period may be extended.
- If Miles have not been posted within these timelines, Members may contact Dubai Mall via the App or reach the Emirates Skywards Contact Centre within six (6) months of the submission date for assistance.
- Receipts must be uploaded to the App within fourteen (14) calendar days of purchase, including the purchase date. Each receipt must be uploaded individually through the Add Receipt feature on the App. Ensure the entire receipt is clearly visible, including:
- Store name and location, Purchase date, Itemised amount and Payment method.
- For duplicate or reprinted uploads, the name on the receipt must match the Emirates Skywards account holder’s name. Receipts belonging to another person are not eligible.
- Only receipts paid by cash, credit card, debit card, or approved digital wallets (Apple Pay, Samsung Pay, or Google Pay) are accepted.
- The following receipts will not qualify for earning Miles:
- Manually written receipts;
- Photocopied, reprinted, or scanned copies;
- Duplicate Uploads (Unless the name on the receipt matches EK account);
- Screenshots or photos taken from another device;
- Online orders or e-commerce purchases (even if collected in store);
- Deposits, advance payments, or item reservations;
- Credit notes, credit memos, or purchases made using store credit;
- Mediclinic or any other healthcare provider bills;
- Insurance, government service, DED, telecom (Etisalat/Du/Virgin Mobile), utility, bank, currency exchange, taxi, or travel-agency payments;
- Emaar gift card or any other gift-card purchases;
- Loyalty points, gift certificates, or voucher redemptions;
- Souq Al Bahar Receipts;
- Valet Parking Receipts.
- Skywards Miles will not be earned on refunded, exchanged, or cancelled transactions, and where earned before any such refund or cancellation may be deducted by Emirates without notice.
- Emirates Skywards Programme Rules apply.
- Dubai Mall terms and conditions apply.
VIP Parking (Platinum only)
- Available exclusively to Platinum Members enrolled in the Programme.
- One (1) vehicle per Member; registration required by emailing plate details to parking@thedubaimall.com.
- Locations:
- Fashion Avenue Parking – Level B
- Grand Parking – Level P2 (adjacent to Bloomingdale’s);
- Cinema Parking – Level P2 (near Chinatown)
- Access may be subject to parking fees and space availability.
- If parking is closed or full, no alternative or compensation applies.
- Not valid in conjunction with other promotions.
The Lounge at Fashion Avenue (Platinum only)
- Access limited to Platinum Members.
- Members must present their Emirates Skywards profile linked to the App.
- Service limited to Emaar hotels and residential properties within UAE.
- Exclusions may apply for fragile, perishable, or high-value items view Terms and Conditions.
- Proof of purchase may be required.
- Service availability and schedule depend on operational capacity.
Complimentary Delivery Service (Platinum & Gold)
- Available with no minimum spend.
- Booking through Guest Services Desks by presenting Emirates Skywards profile linked to the App.
- Guest policy: Member plus up to two (2) additional adult guests.
- Dress code: Smart/business casual or Emirati national dress. Beachwear, shorts, flip-flops, and caps are not permitted.
- Minimum age: 18 years.
- Outside food and beverages are not permitted.
- Smoking is strictly prohibited.
- Access is subject to capacity and operating hours; no compensation if unavailable.
In-Mall Chauffeur Service (Platinum & Gold)
- Complimentary for eligible Members.
- Booking via Guest Services by presenting Emirates Skywards profile linked to the App.
- Service operates exclusively within Dubai Mall premises.
- Operational hours and waiting times may vary; subject to availability.
- Service availability and schedule depend on operational capacity.
Contact Information
For Programme assistance, please contact the Dubai Mall Contact Centre at 800 DUBAI MALL or email enquiry@thedubaimall.com.
For Emirates Skywards queries, please contact 600 555 555 or visit www.emirates.com/skywards.
