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Flight suspension

Last updated: 16 August 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 23 January 2018, 10:14 Dubai (GMT+4)

New baggage rules – baggage screening and smart bags

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Operational changes

Last updated: 27 February 2020, 12:25 Dubai (GMT+4)

Updates due to COVID-19

 

Emirates’ operational updates in response to COVID-19 are given below.

Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination.

Customers are also advised to check the website for the latest flight updates, rebooking and refund options. To receive the latest notifications, customers are requested to ensure we have their correct contact details by visiting Manage booking.

We are monitoring the situation closely, and will keep customers informed with the latest operational updates.

 BAHRAIN:

Due to the temporary suspension of air services between Dubai and Bahrain, the following Emirates flights have been cancelled from 25 February until 28 February:

  • EK837/838: Dubai – Bahrain - Dubai 
  • EK839/840: Dubai – Bahrain - Dubai
  • EK833/834: Dubai – Bahrain - Dubai
  • EK835/836: Dubai – Bahrain – Dubai
  • EK835/836 / 29th February: Dubai – Bahrain - Dubai 

Until 29 February, customers across the Emirates network holding tickets for final destination Bahrain will not be accepted for boarding at their point of origin. Customers affected in Dubai will be offered flights to Dammam, KSA if applicable, or a return flight to journey start point if holding return tickets.

Rebooking and refunds for Bahrain flights

Affected customers should contact their travel agent, or Emirates office for rebooking options or refunds.

To request a refund, customers who booked directly with Emirates can visit thRequest refund webpage and add "Refund request due to Coronavirus" in the comments section. Customers who booked with a travel agent must contact them for a refund.

HONG KONG

Customers booked to travel to Hong Kong and on their return journey from Hong Kong for travel dates - 23rd Jan – 30th Apr with tickets issued on and / before 25th Feb can opt to :

  • Rebook for travel up to 30 June from your original travel date with one free change 
  • Refund for any unused tickets for travel dates between 23 January to 31st May(both days inclusive)
  • Reroute to select destinations free of charge for outbound travel up to 31st May(subject to availability).  Select destinations are Dubai, Denpasar, Manila, Cebu, Clark, Singapore, Bangkok, Phuket, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.

Customers booked to/from Hong Kong for travel date 01May- 31 May and ticketed on / before 25th Feb can opt to:

  • Rebook for travel up to 30 June from your original travel date with one free change 
  • Refund for any unused tickets for travel dates between 01st May to 31st May(both days inclusive)
  • Reroute to select destinations free of charge for outbound travel from 01st May to31st May(subject to availability).  Select destinations are Dubai, Denpasar, Manila, Cebu, Clark, Singapore, Bangkok, Phuket, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.

To request a refund, customers who booked directly with Emirates can visit the Request Refund webpage and add "Refund request due to Coronavirus" in the comments section. Customers who booked with a travel agent must contact them for a refund.

IRAN:

Due to a GCAA directive, all Emirates flights between Dubai and Tehran have been cancelled from 26 February until further notice.

Customers across the Emirates network holding tickets for final destination Tehran will not be accepted for boarding at their point of origin until further notice.

Refunds for Tehran flights 

 

Customers impacted due to cancellation of flights should contact their travel agent, or Emirates Office for refunds.

To request a refund, customers who booked directly with Emirates can visit the Request refund page and add "Refund request due to Coronavirus" in the comments section. Customers who booked with a travel agent must contact them for a refund.

KINGDOM OF SAUDI ARABIA:

Due to a directive issued by Kingdom of Saudi Arabia’s Ministry of Foreign Affairs, the following will be suspended entry to Kingdom of Saudi Arabia from 27 February until further notice:

  • All customers travelling on an Umrah visa.
  • All customers holding Tourist Visas & coming from: People’s Republic of China & SAR (Hong Hong & Macau) / Republic of China / Iran / Italy / Republic of Korea / Japan / Thailand / Malaysia / Indonesia / Pakistan / Afghanistan / Philippines / Singapore / India / Lebanon / Syria / Yemen / Azerbaijan / Kazakhstan / Uzbekistan / Somalia / Vietnam

Customers across the Emirates network holding tickets for final destination Kingdom of Saudi Arabia with Umrah visa or coming from the above countries, will not be accepted for boarding at their point of origin until further notice.

All GCC nationals travelling to/from Kingdom of Saudi Arabia are mandated to use their passports for travel (except for those who are outside the Kingdom of Saudi Arabia and wish to return to it).

Rebooking and refunds for KSA:

Customers impacted due to cancellation of flights should contact their travel agent, or Emirates Office for refunds and rebooking options.

MAINLAND CHINA

Guangzhou and Shanghai:

As directed by the UAE authorities, Emirates will suspend flights to Guangzhou (CAN) and Shanghai (PVG) from 5 February 2020, until further notice.

Customers with bookings on affected flights will not be accepted for boarding at point of origin. Affected customers can refer to the rebooking and refund details below.

Refund and rebooking options for mainland China and on flights via Hong Kong

Customers booked to fly to/from Guangzhou or Shanghai from 23 January 2020 to 31st May (both dates inclusive) can contact their travel agent or Emirates office to refund their unused ticket, or choose to reroute their journey to/from Beijing (PEK) or Hong Kong (HKG). Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply.

Customers are responsible for arranging their own surface transport from Beijing or Hong Kong to their final destination city.

In addition, customers travelling to and from mainland China via Hong Kong with tickets issued on or before 25th Feb 2020 can opt to:

  • Rebook for travel up to 30 June from your original travel date with one free change 
  • Refund for any unused tickets for travel dates between 23 January to 31st May(both days inclusive)
  • Reroute to select destinations free of charge for outbound travel up to 31st May(subject to availability).  Select destinations are Dubai, Denpasar, Manila, Cebu, Clark, Singapore, Bangkok, Phuket, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.

Beijing

Emirates will continue operations to/from Beijing (PEK) as scheduled. However, customers are advised to arrive 4 hours before scheduled departure time.

From 14 February, the Dubai Health Authority (DHA) will conduct a COVID-19 test on customers arriving from Beijing with Dubai as their final destination. Customers who are transiting through Dubai International airport will not be tested. Customers will be given DHA’s Health Declaration Forms at Beijing check-in, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.

SINGAPORE

Refund & rebooking options for Singapore flights

Customers booked to fly to Singapore from 28 Jan 2020 - 31 March 2020 (both dates inclusive), can contact their travel agent or Emirates office to rebook or reroute their journey.  Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply. Refund for any unused tickets will not be permitted.

In addition, customers travelling to Singapore (excluding Emirates’ flights from Melbourne – Singapore – Melbourne and/or Brisbane – Singapore – Brisbane) with tickets issued on or before 25th Feb 2020 can opt to:

  • Rebook for travel up to 30th June 2020 (one free change)
  • Reroute to select destinations free of charge for outbound travel up 30th June(subject to availability).  Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.
  • Refund for any unused tickets for travel dates between 23 Jan - 31 March (both days inclusive)

To request a refund, customers who booked directly with Emirates can visit the Request Refund webpage and add "Refund request due to Coronavirus" in the comments section. Customers who booked with a travel agent must contact them for a refund.

THAILAND

The UAE Ministry of Foreign Affairs and International Cooperation issued a directive detailing a travel ban to Thailand for UAE citizens. Customers can rebook or reroute their journeys until 31st May. For more information please visit: https://www.mofaic.gov.ae/en/mediahub/news/2020/2/24/24-02-2020-uae-ban