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Important information

These booking Terms & Conditions govern your ‘Dubai Connect’ offer made through emirates.com or an Emirates' call centre or your travel agent. Where Emirates books accommodation or other ground service in its capacity as agent of the relevant third party supplier, your contract for that accommodation or service will be subject to the supplier's Terms & Conditions, which could limit or exclude liability to you. No contract will come into existence until we accept your request for the ‘Dubai Connect’ offer.

When you submit your request for your ‘Dubai Connect’ offer, you guarantee that you have the authority to accept (and do accept) these conditions on behalf of yourself and all persons covered by your booking. It is your responsibility to ensure that any information given to you in connection with this booking by us, or any third party supplier, is passed on to everyone on whose behalf you are making, or have made, the booking. You warrant that all information you provide about yourself and other persons shall be true and accurate.

Please read these Terms & Conditions in full before requesting the ‘Dubai Connect’ offer.

This ‘Dubai Connect’ offer is subject to hotel availability. The ‘Dubai Connect’ offer may be discontinued at any time without notice.

Eligibility

To qualify for the Dubai Connect offer, you must meet the following criteria:

Minimum connection times

First, Business and Economy Class passengers

The connection time between the arrival of the inbound flight to Dubai and the outbound flight departure from Dubai must be more than or equal to ten (10) hours and less than or equal to twenty four (24) hours. To qualify for the offer, the passenger must be booked on the best available connection, that being the one with the shortest transit time in Dubai, between the inbound flight into Dubai and the outbound flight from Dubai.

Minimum fare paid

The eligibility for the ‘Dubai Connect’ offer will be determined against the payment of a minimum fare type for your Emirates flight. This is indicated during the booking process.

Age Restrictions

This service is only available for passengers 18 years or older as of the date of departure on the inbound flight to Dubai, if travelling alone. Up to two children (being passengers under 18 years as of the date of departure) may be accommodated when travelling with one adult.

Operating Carrier and Ticketing

Both your inbound and outbound flights to and from Dubai must be an Emirates flight (marketed by Qantas or Emirates) or a Qantas flight (marketed by Emirates or Qantas). Codeshare flights are not eligible other than EK5000 and QF8000 flights. The offer is not available on flights with other airlines and/or where Emirates is the marketing carrier only.

The itinerary must be a single booking and ticketed on one ticket. The ticket must be issued on an Emirates (176) document or a Qantas (081) document.

Group bookings

Bookings for Groups (that contain more than nine passengers) in First Class and Business Class will not automatically qualify for ‘Dubai Connect’. It is up to the discretion of Emirates whether ‘Dubai Connect’ is also extended to such group bookings.

Bookings for Groups (that contain more than nine passengers) in Economy Class will automatically qualify for ‘Dubai Connect’ provided that all the herein mentioned minimum requirements for each Economy Class passenger are met.

UAE entry visa

You must be successful in obtaining entry into the United Arab Emirates to be eligible for ‘Dubai Connect’. Certain nationalities do not require visas to enter the United Arab Emirates. Issuance of visas is purely at the discretion of the United Arab Emirates immigration authorities and Emirates takes no responsibility should your visa application be rejected. We note that for some passport holders the Emirates immigration authorities refuse to process visa applications. For these passport holders Emirates will not make an application and you will automatically not be eligible for ‘Dubai Connect’.

It is your responsibility to obtain (for all travellers including infants and children) all required travel documents for obtaining an entry visa into the UAE at your own expense prior to making a booking with us. All passports regardless of nationality must have a minimum validity of 90 days.

Learn more about UAE visas.

PCR Certificates and Testing

Passengers must meet all travel requirements as detailed on Emirates.com, click here for the latest information about COVID-19 travel and testing requirements.

If you are required to undergo a PCR test on arrival, you are not eligible for ‘Dubai Connect’.

If you are booked in Business Class or First Class, you may be booked into the Dubai International Hotel within the airport subject to availability. Otherwise, you will have access to the dedicated First and Business class lounge.

Hotel accommodation

The accommodation provided will be in the Copthorne Hotel Dubai, the Le Méridien Airport Hotel Dubai, or another alternative at the discretion of Emirates. We do not make any guarantee as to the accommodation allocated to you in any manner (e.g. facilities, hotel, location, star rating).

You will be provided with one meal by the hotel in which you will be staying, the meal will be allocated based on time of check in. Meals will be served at the applicable time of day for breakfast, lunch and dinner.

Where you are booked in Economy Class (as per your Flight booking/PNR) 24 hours prior to flight departure, but hold a Business Class or First Class ticket (as a result of an upgrade) you will still be provided with a room at a hotel allocated for Economy Class passengers.

Where you are booked in Business Class or First Class, (as per your Flight booking/PNR), but are involuntarily down-graded at the time of check-in, due to aircraft change or denied boarding, you will be provided rooms in the hotel allocated for Business Class and First Class passengers.

This offer is subject to availability of hotel rooms at the time of booking. Emirates reserves the right to modify or cancel this offer at any time without notice.

Refusal to provide offer

We have the right to refuse to provide you with your ‘Dubai Connect’ service (even if you hold a valid voucher) if one or more of the events listed below happens:

  • refusal is necessary in order to comply with, or you fail to comply with, any applicable government laws, regulations, orders or governmental policies, or airport policies or regulations; or
  • you fail to observe safety or security instructions of, or obstruct or hinder, any ground staff or crew member in the performance of their duties; or
  • you use threatening, abusive, insulting or indecent words or behave in a threatening, abusive, insulting or indecent manner to any person, including ground staff, members of the crew or other passengers prior to, during or on disembarkation from your flight; or
  • you appear to be incapacitated by alcohol or drugs; or
  • you fail, or refuse, to give us information in your possession or available to you which a governmental authority has lawfully asked us to give about you, or it appears to us that any such information you have given is false or misleading; or
  • you are, or we reasonably suspect you are, in unlawful possession of drugs.
  • you do not meet UAE travel requirements related to COVID-19.
Your personal data

You recognise that your personal data has been provided to Emirates for the purposes of your flight booking and ‘Dubai Connect’ Offer. Your personal data will be handled in accordance with our Privacy Policy.

Our responsibility to you

We accept the following responsibilities to you:

  • first, for ensuring that each service offered as part of the ‘Dubai Connect’ offer (once your booking for such offer has been accepted by us) has, in turn, been booked with the relevant suppliers; and
  • second, for matters resulting directly from our negligence; and
  • third, for matters resulting directly from a breach of any obligation that we have assumed under these Terms & Conditions.

Apart from the above, we have no liability to you in respect of any booked travel service which is due to be provided to you by a third party supplier. Further, we assume no responsibility for the travel services provided by the supplier and make no representations or warranties (express or implied) about the suitability or quality of the ‘Dubai Connect’ offer.

Where Emirates sells or provides you with services provided by a third party, in its capacity as an authorised agent of such third party or acts as an agent on behalf of any third party supplier, it is not responsible for negligent acts or omissions of such suppliers, their employees, agents or representatives, nor for any deficiency in the service provided and, in particular, Emirates has no liability for loss, personal injury or death however incurred unless such loss, personal injury or death is caused solely by Emirates’ negligence.

Emirates is unable to accept any responsibility for loss, damage or expense due to unusual, unforeseeable events beyond Emirates' reasonable control, the consequences of which could not be avoided even if all due care had been exercised, including but not limited to: delays or changes in schedules; technical or maintenance problems; hotel overbooking or defaults; sickness; adverse weather conditions; natural or industrial disaster; industrial disputes involving third party suppliers; war; terrorist activity; quarantine or other causes. You accept full responsibility for such loss, damage or expense.

We strongly recommend that you take out suitable travel and holiday insurance at the time of booking.

About our terms and conditions

We reserve the right to modify these Terms & Conditions at any time without notice to you. If any of the provision of these terms and conditions is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of them will not be prejudiced.

These Terms & Conditions are reproduced in several languages. If there is any inconsistency between the English text and a non-English text, the English text will apply unless applicable local law requires otherwise.

These Terms & Conditions are governed by the laws of Dubai, United Arab Emirates and the exclusive jurisdiction of the Dubai courts.

All information is correct at the time of publishing. Details are subject to change and further Terms & Conditions may apply.