By using this Emirates.com website and our mobile applications and mobile websites (“the Platforms”) you agree and consent that we and third parties can store and access cookies, IP addresses and use other tracking technology methods to enable Platform functionality, collect aggregated data about website usage, improve your online experience and manage and tailor our advertising and service communications with you. There are means of disabling cookies as set out below if you choose to do so, however this may affect your use of our Platforms. See below for more information about what cookies are, the tracking technology we use, and how we use them. You can also update and change your cookie preferences here.
A cookie is a small file that is placed and stored on your browser or device by a platform. Cookies allow a website owner to distinguish the activities carried out from your device from other users of that website. Each website can send its own cookie to your browser or device if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.
Our Platforms use different types of cookies. Session cookies exist just for your session on our Platform and persistent cookies exist for a period of time after your visit. First party cookies are cookies set by our Platforms and third party cookies are set by third party platforms. We utilise both session and persistent cookies, and first and third party cookies.
Essential Cookies - These cookies are essential for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our websites, progress or complete a booking or make use of other online services we provide. They also include cookies that help us understand how users use our website, allowing us to improve the overall experience without being able to identify or target you or any other user individually. If you disable these cookies then you may not be able to use our Platforms fully or at all.
Functional cookies – These cookies are used to recognise you when you return to our Platforms. This enables us to personalise our content for you, greet you by name, provide your Skywards details if you are registered and remember your preferences (for example, your choice of language or region) and to identify to us where you don't complete a booking (so we can inform you of this and provide assistance).
Marketing cookies - These cookies record your visit to our websites, the pages you have visited and actions you have taken. We will use this information to make our advertising displayed on other platforms (by third party advertising providers) more relevant to you. We may share this information with third parties for this purpose, for example, we may serve you a relevant advertisement based on your browsing history with our Platforms. We also use third party cookies so we can personalise our advertisements to you and to help us analyse our customers' behaviour. Our third party advertising providers set anonymous cookies on other websites that we advertise on. If you receive one of those cookies, we may then use it to identify you as having visited that site if you later visit our Platforms. We then personalise our advertisements to you based on this information.
Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the website's features. Each browser is different, so check the ‘help’, 'options' or 'preferences' menu of your browser to learn how to change your cookie preferences. The following links provide more information on cookie settings for commonly used browsers: ; ; ; and .
You can also visit which contains comprehensive information on how to do this on a wide variety of browsers. This site includes details on how to delete cookies from your computer as well as more general information about cookies.
We do not recommend turning cookies off when visiting our websites as this could disadvantage you by preventing you from making bookings through our loyalty schemes, or preventing you from booking certain types of products and services. It may also mean that certain parts or functions of our websites do not work properly. Please also note that if you delete your cookies we may no longer automatically recognise your preferences, such as language and country preferences, any previous consent to terms and conditions or any opt-outs.
In relation to advertising cookies, if you are in the EU you can use the website which allows you to set which advertising cookie providers you accept, and which you do not. You can manage cookies set by third parties by visiting the specific websites of these third parties. For example, all the data collected on you by Google can be accessed at .
This table details some examples of the different cookies that our Platforms use. The table sets out information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.
|Essential||Emirates Created||stop_mobi||Checks if the site needs to redirect to the mobile site or not depending on if the visitor is using a mobile device or not.||Not Applicable|
|Essential||Emirates Created||userId, username||Contains encrypted information that allows someone who logs into Skywards to access their data. This adds another layer of protection to a user’s data.||Not Applicable|
|Essential||Netscaler||NSC_||This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience.|
|Essential||Google Analytics||_ga, _gat, _gid, gtmEKLandingPage, gtmPrevPage, GAUH||Collects and aggregates data about how users interact with our platform, what pages they look at, how long they spend on them, and other details such as if they have booked a flight or registered in our email database. We use this information to know if our platforms are working as intended, as well as understanding how our users are getting to our site.|
|Functional||Boxever||Boxever||Allows us to deliver a personalized user experience on the website on the basis of users' previous transactions and interactions with the website.|
|Functional||Quantum Metric||Quantummetric.com||Collects and aggregates data about how users interact with our websites and apps; what content is viewed, for how long and if any issues were encountered. We use this information to improve our user experience.|
|Marketing||Add This||__atuvs, __atuvc, loc, xtc, um, bt2, mus, uid, uvc, di2, vc||AddThis is a tool used to make it easier to share content across the social web, and provide increased traffic and in-depth analytics|
|Marketing||AppNexus||anj, sess, uuid2||AppNexus is a data platform that allows us to serve more targeted advertising on other websites|
|Marketing||Bing||MUID, MUIDB||These cookies allow us to analyse and understand the performance of advertising served on Bing.|
|Marketing||Bluekai||bku, bkdc||BlueKai is a data platform and it allows us to serve more targeted advertising on other websites|
|Marketing||Criteo||uid, eid||Criteo is a personalized retargeting company that works with Internet retailers to serve personalized online display advertisements to consumers who have previously visited the advertiser's website|
|Marketing||DemDex||demdex, dpm||AppNexus is a data platform that allows us to serve more targeted advertising on other websites|
|Marketing||DoubleClick||doubleclick.net||These cookies allow us to analyse and understand the performance of advertising served on different Google platforms and Google Partner platforms. These cookies also allow us to serve more targeted advertising via Google's different platforms and Google partner platforms; without these cookies you are likely to see less personalised advertising on websites and some of our offers may not work as expected.|
|Marketing||a_user, datr, fr, lu||Tracks if someone has logged into Facebook with their device, and if so, allows us to advertise them on Facebook knowing they have been to our website.|
|Marketing||SAPISID, HSID, SID, PREF, NID, SSID, APISID||These cookies allow us to analyse and understand the performance of advertising served on different Google platforms. These cookies also allow us to serve more targeted advertising via Google's different platforms.|
|Marketing||MediaMath||uuid, uuidc||MediaMath allows us to serve more targeted advertising on other websites.|
|Marketing||Tapad||TapAd_DID, TapAd_TTD_SYNC, TapAd_TS||Tapad allows us to serve targeted advertising across devices by unifying device and behavioural data.|
|Marketing||auth_token, twll, __utmz, secure_session, guest_id, __utma, personalization_id, remember_checked, remember_checked_on, lang||These cookies allow us to analyse and understand the performance of advertising served on Twitter.|
|Marketing||YieldOptimizer||ph, ckid, cktst, dph||YieldOptimizer allows us to serve more targeted advertising on other websites.||Not Applicable|
|Marketing||Youtube||SID, HSID, demographics, VISITOR_INFO1_LIVE, PREF, APISID, SSID, LOGIN_INFO, YSC, SAPISID||These cookies allow us to analyse and understand the performance of advertising served on Youtube videos.|
We use clear image files, pixel tags and other similar technology embedded within emails we send to you and on our Platforms. These files are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear images are embedded invisibly on web pages or in emails. We may use clear images (a.k.a. web beacons, web bugs or pixel tags), in connection with the Platforms to, among other things, track the activities of Platform visitors, help us manage content, and compile statistics about usage of the Platforms. We and our third party service providers also use clear images in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We use aggregated statistics provided by third party digital platforms about your interaction with us across multiple devices, such as your laptop and mobile, based on your log-ins into different services offered by these third parties. These statistics help us understand your journey across different devices and personalise the look and feel of our Platforms. These third parties also allow us to personalise our advertisements to you on your various devices on the basis of your behaviour on one or more of your devices where you have logged into the relevant third parties’ services.
We use other aggregated data provided by third party digital platforms including demographic information (such as age and gender) and your interests (such as travel and shopping) derived from your other website usage, together with our own aggregated data about your interactions with us on our Platforms to understand user behaviour to improve our Platforms, products and services. We do not disaggregate this data to identify your specific demographic or interest information.