Special assistance and requests
What are the rules and regulations for passengers travelling with young children and infants?
You can carry an infant under two years old on your lap. We'll give you a special seat belt extension. If you’re flying with a child over two years old, you'll need to buy a child's fare and they'll have their own seat.
If you're bringing your own child safety belt or seat (known as a child restraint device or CRD), it must have a label to show that it's approved for use in an aircraft by:
Using baby car seats on the plane
You can use an infant car seat on the flight, however, you'll need to book a separate seat and pay a child's fare.
If you bring a baby car seat on your flight, the check in staff will check that it carries a label showing that it's approved for use on an aircraft, along with the instructions for use. We'll accept car seats that meet one of the following safety standards:
If your car seat doesn't meet one of these safety standards, you can check it in to the hold with your other baggage.
Infants weighing under 10 kg can travel in either a forward facing or rear facing car seat, however if your infant weighs more than 10 kg, their car seat must be forward facing.
Fitting your baby car seat on board
Our cabin crew will help you to fit your car seat according to the instructions on the label. It must face the appropriate direction, and it must be secured using the lap seat belt. Unfortunately we can't accept car seats that need to be secured by a three-point seat belt or shoulder harness.
Restraint Harnesses / Devices for Infants, Children and Adults
Effective 1 May 2019, in addition to Child Aviation Restraint Systems (CARES), the following restraint harnesses/devices are accepted on board Emirates flights:
We do not provide these devices. You must contact your nearest Emirates Contact Centre at least 48 hours before travel as these devices can only be used on approved seat locations and in certain cabins.
If you require any additional support or assistance for your travel, you will need to complete the Medical Information form (MEDIF) our team can then assist you.
CARES/SPECIAL CARES Limitations:
Whilst our bassinets are designed for babies up to two years old weighing up to 11 kg (24.2 lb), we won’t be able to provide one if your baby doesn’t fit safely. In First Class, our baby bassinets are 63.5 cm long and 28 cm wide (25 in x 11 in), while they are 74.93 long x 33.03 cm wide x 16.51 cm deep (29.5 in x 13 in x 5 in) in Business Class and Economy Class. Please note that bassinets are limited in number and subject to availability. Remember that you can't request a bassinet if you have booked a normal seat on child's fare rates.
Using children’s ride-on suitcases and/or leg rests
Please note that many children’s ride on suitcases or leg rest devices aren’t certified by the UAE’s General Civil Aviation Authority, and therefore aren’t permitted on board our flights. This includes – but isn’t limited to – devices by Bedbox, Fly Legs-up and FLY-Tot. You can get in touch with us for more information.
Using a baby car seat on board
If you are taking an infant car seat on board your flight, you must take full responsibility for fitting the device to the aircraft chair in accordance with the manufacturer instructions and aircraft policy:
The seat belt must be easily accessible, though it must not be used to attach the infant into the car seat.
The aircraft seat back must be left in an upright position, in addition, the car seat table attachments (if any) shall be removed during take-off and landing.
Our cabin crew can assist by raising the armrests, so that you can secure the aircraft seat belt to the car seat. They will also brief you on any safety requirements, and have the right to prohibit the use of car seats which do not meet policy standards.
Unfortunately we can't accept car seats that need to be secured by a three-point seat belt or shoulder harness.
Leg rests, seat extensions, ride-on suitcases, and sleepers.
Leg rests and extensions
The use of leg rests, or any form of seat-extension device, is not permitted to be used on board. These items are not certified by the UAE’s General Civil Aviation Authority (GCAA), and pose a safety risk as loose cabin items. They include but are not limited to the below: