Our Contact Centres are experiencing a large volume of calls and you may experience long wait times before we can answer you.
Customers are advised that due to the developing situation in Afghanistan, all Emirates flights to/from Kabul have been suspended until further notice.
Customers holding tickets with final destination to Kabul will not be accepted for travel at their point of origin.
Emirates regrets any inconvenience caused. Affected customers should contact their booking agents or the local Emirates office for rebooking options.
Customers can check the latest information on their flights by visiting the flight status page.
In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking
Effective 31 January 2021, all passengers arriving into Dubai from any point of origin (GCC countries included) must hold a negative PCR test certificate, for which the test must be taken no more than 72 hours prior to time of departure.
UAE nationals are exempt from the above, but will be required to take a PCR test on arrival at Dubai airport.
Passengers arriving into Dubai from certain countries will be required to take another PCR test on arrival at DXB.
Passengers transiting through Dubai must ensure that they comply with the entry requirements of their respective destination country.
Please visit our COVID19 information hub for details of the latest travel requirements.
The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.
Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.