Accessibility informationSkip to the main content
Update

Alternate ways to get help if you experience long call wait times

Last updated: 30 November 2021, 10:00 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of calls and you may experience long wait times before we can answer you.

Suggested alternatives: 

  • If your call is not related to travel within the next 48 hours, please consider calling back later.
  • You can make a new booking or change an existing booking on emirates.com.
  • If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. Our contact centre consultants also refer to this information.
  • If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
  • To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
Update

Temporary suspension of flights to Zimbabwe (Harare) and Zambia (Lusaka)

Last updated: 30 November 2021, 05:26 Dubai (GMT+4)

Effective 27 November 2021 until further notice, Emirates is temporarily suspending passenger operations to and from Zimbabwe (Harare) and Zambia (Lusaka). 

 

Affected customers do not need to call us immediately for rebooking. Customers can simply hold on to their Emirates ticket and when flights resume, get in touch with their travel agent or booking office to make new travel plans.

 

Emirates regrets any inconvenience caused.

 

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking.

Update

Flights to South Africa from 1 December

Last updated: 30 November 2021, 05:22 Dubai (GMT+4)

From 01-31 December, Emirates will operate passenger flights 4 times a week into Johannesburg. Due to current travel restrictions, we will not be carrying outbound passengers from Johannesburg.

 

Customers can check emirates.com for flight schedules and seat availability, and the latest travel requirements.

 

Until further notice, Emirates has temporarily suspended passenger operations to and from Durban and Cape Town.

 

Customers affected by flight cancellations do not need to call us immediately for rebooking. Customers can simply hold on to their Emirates ticket and when flights resume, get in touch with their travel agent or booking office to make new travel plans.

 

Emirates regrets any inconvenience caused.

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking.

Update

UAE restriction on inbound travel from certain African countries from 29 November

Last updated: 27 November 2021, 13:50 Dubai (GMT+4)

As directed by the Dubai COVID-19 Command and Control Centre (CCC), all travellers originating from, or transiting from, the countries listed below will not be accepted for travel into Dubai with effect from Monday 29 November 2021 until further notice.

·       Botswana

·       Eswatini

·       Lesotho

·       Mozambique

·       Namibia

·       South Africa

·       Zimbabwe

 

Customers who have been or connected through the above mentioned countries in the last 14 days will not be accepted on any Emirates flights.

Affected customers do not need to call us immediately for rebooking. Customers can simply hold on to their Emirates ticket and when flights resume, get in touch with their travel agent or booking office to make new travel plans.

 

Emirates regrets any inconvenience caused.

Update

Suspension of flights to and from Kabul

Last updated: 28 August 2021, 21:58 Dubai (GMT+4)

Customers are advised that  due to the developing situation in Afghanistan, all Emirates flights to/from Kabul have been suspended until further notice. 

Customers holding tickets with final destination to Kabul will not be accepted for travel at their point of origin.

Emirates regrets any inconvenience caused. Affected customers should contact their booking agents or the local Emirates office for rebooking options.

Customers can check the latest information on their flights by visiting the flight status page.

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking

Flight suspension

We don't have any updates at the moment.

Security alert

We don't have any updates at the moment.

Operational changes

We don't have any updates at the moment.