Skip to the main contentAccessibility information
Emirates Skywards Blue tier ghaf tree graphic

Dubai Mall

Earn up to 1 Skywards Mile for every USD 1 spent

Shop. Earn. Fly

Earn Skywards Miles on receipts over AED 100 based on your Emirates Skywards status: 

  • Platinum: 1 Skywards Mile per USD 1 spent 
  • Gold: 1 Skywards Mile per USD 1.5 spent 
  • Silver & Blue: 1 Skywards Mile per USD 2 spent
How to earn
  1. Download the Dubai Mall app.
  2. Create your profile under 'Rewards'.
  3. Link your Emirates Skywards membership account.
  4. Scan and upload your receipts through the ‘Add Receipt’ tool.
Complimentary Lounge access

Platinum members enjoy access to The Lounge at Fashion Avenue along with one guest.

Exclusive benefits

Platinum members:

  • In mall chauffeur service.
  • Reserved parking access.

Platinum and Gold members:

  • Complimentary delivery service to select locations.
Dubai Mall

The world's largest shopping and entertainment destination, spans a remarkable 1.2 million square meters. As the pinnacle of luxury retail, Dubai Mall offers an unparalleled experience with over 1,300 stores featuring the most prestigious global brands. Recognized as the most visited place on earth in 2023, Dubai Mall is more than just a shopping mall – it is an iconic landmark that redefines the boundaries of retail and leisure, making it a must-visit destination for visitors from around the globe.

Accelerate your Miles earnings

  • Earning Skywards Miles:

    • Download the Dubai Mall App, register as a Dubai Mall Rewards Member, and link your Emirates Skywards account using your Emirates Skywards credentials
    • Members earn Skywards Miles on Valid Receipts with a minimum spend of AED 100 (approximately USD 27) per transaction.

    Earning Rates and Monthly Caps

    TierEarning RateMonthly Cap
    Platinum1 Mile per USD 1Unlimited
    Gold1 Mile per USD 1.5Unlimited
    Silver1 Mile per USD 210,000 Miles
    Blue1 Mile per USD 25,000 Miles
    • Monthly caps, where applicable, are calculated based on the date of purchase on the receipt (not the upload or validation date).
    • Subject to all receipts being in order, Skywards Miles will usually be credited to your Emirates Skywards account within one (1) week of submitting transactions up to USD 10,000. For higher-value transactions or those flagged for additional verification, the crediting period may be extended.
    • If Miles have not been posted within these timelines, Members may contact Dubai Mall via the App or reach the Emirates Skywards Contact Centre within six (6) months of the submission date for assistance.
    • Receipts must be uploaded to the App within fourteen (14) calendar days of purchase, including the purchase date. Each receipt must be uploaded individually through the Add Receipt feature on the App. Ensure the entire receipt is clearly visible, including:
    • Store name and location, Purchase date, Itemised amount and Payment method.
    • For duplicate or reprinted uploads, the name on the receipt must match the Emirates Skywards account holder’s name. Receipts belonging to another person are not eligible.
    • Only receipts paid by cash, credit card, debit card, or approved digital wallets (Apple Pay, Samsung Pay, or Google Pay) are accepted.
    • The following receipts will not qualify for earning Miles:
      • Manually written receipts;
      • Photocopied, reprinted, or scanned copies;
      • Duplicate Uploads (Unless the name on the receipt matches EK account);
      • Screenshots or photos taken from another device;
      • Online orders or e-commerce purchases (even if collected in store);
      • Deposits, advance payments, or item reservations;
      • Credit notes, credit memos, or purchases made using store credit;
      • Mediclinic or any other healthcare provider bills;
      • Insurance, government service, DED, telecom (Etisalat/Du/Virgin Mobile), utility, bank, currency exchange, taxi, or travel-agency payments;
      • Emaar gift card or any other gift-card purchases;
      • Loyalty points, gift certificates, or voucher redemptions;
      • Souq Al Bahar Receipts;
      • Valet Parking Receipts.
    • Skywards Miles will not be earned on refunded, exchanged, or cancelled transactions, and where earned before any such refund or cancellation may be deducted by Emirates without notice.

    • Emirates Skywards Programme Rules apply.
    • Dubai Mall terms and conditions apply.


    VIP Parking (Platinum only)

    • Available exclusively to Platinum Members enrolled in the Programme.
    • One (1) vehicle per Member; registration required by emailing plate details to parking@thedubaimall.com.
    • Locations:
      • Fashion Avenue Parking – Level B
      • Grand Parking – Level P2 (adjacent to Bloomingdale’s);
      • Cinema Parking – Level P2 (near Chinatown)
    • Access may be subject to parking fees and space availability.
    • If parking is closed or full, no alternative or compensation applies.
    • Not valid in conjunction with other promotions.
     

    The Lounge at Fashion Avenue (Platinum only)

    • Access limited to Platinum Members.
    • Members must present their Emirates Skywards profile linked to the App.
    • Service limited to Emaar hotels and residential properties within UAE.
    • Exclusions may apply for fragile, perishable, or high-value items view Terms and Conditions.
    • Proof of purchase may be required.
    • Service availability and schedule depend on operational capacity.

    Complimentary Delivery Service (Platinum & Gold)

    • Available with no minimum spend.
    • Booking through Guest Services Desks by presenting Emirates Skywards profile linked to the App.
    • Guest policy: Member plus up to two (2) additional adult guests.
    • Dress code: Smart/business casual or Emirati national dress. Beachwear, shorts, flip-flops, and caps are not permitted.
    • Minimum age: 18 years.
    • Outside food and beverages are not permitted.
    • Smoking is strictly prohibited.
    • Access is subject to capacity and operating hours; no compensation if unavailable.

    In-Mall Chauffeur Service (Platinum & Gold)

    • Complimentary for eligible Members.
    • Booking via Guest Services by presenting Emirates Skywards profile linked to the App.
    • Service operates exclusively within Dubai Mall premises.
    • Operational hours and waiting times may vary; subject to availability.
    • Service availability and schedule depend on operational capacity.

    Contact Information

    For Programme assistance, please contact the Dubai Mall Contact Centre at 800 DUBAI MALL or email enquiry@thedubaimall.com.

    For Emirates Skywards queries, please contact 600 555 555 or visit www.emirates.com/skywards.

  • 1. Who can be a member of Dubai Mall Rewards Programme?
    Open to Emirates Skywards members (Blue, Silver, Gold, Platinum). My Family, Skysurfers, and Business Rewards accounts are not eligible.
     
    2. Do I need to be a resident of the UAE?
    No. The Programme is open to all Emirates Skywards members worldwide. You must shop at Dubai Mall in store to earn Miles.
     
    3. How do I start earning?
    Download the Dubai Mall App, register for Dubai Mall Rewards, link your Emirates Skywards account, shop at Dubai Mall, and upload your receipts through “Add Receipt”.
     
    4. From which stores can I earn Miles?
    From purchases at any retail store, F&B outlet, leisure or entertainment venue (Dubai Aquarium & Underwater Zoo, Play DxB, Reel Cinemas, Dubai Ice Rink, KidZania, eKart, At the Top Burj Khalifa), and specialty kiosks within Dubai Mall.
     
    5. Are there exclusions?
    Yes. Receipts for online orders, gift cards, Mediclinic or healthcare bills, insurance, telecom, utility, bank or currency exchange payments, and other non-retail transactions are not eligible. 
     
    Duplicate, handwritten, or photocopied receipts are also invalid.
     
     
    6. Is there a minimum spend?
    Yes – AED 100 per receipt.
     
    7. Can I upload a receipt in another person’s name?
    For duplicate or reprinted uploads, the name on the receipt must match the Emirates Skywards account holder’s name. Receipts belonging to another person are not eligible.
     
    8. How many Miles will I earn?
    TierRateMonthly Maximum
    Platinum1 Mile per USD 1Unlimited
    Gold1 Mile per USD 1.5Unlimited
    Silver1 Mile per USD 210 000 Miles
    Blue1 Mile per USD 25 000 Miles
     
    9. How long does crediting take?
    If an invoice is in order, up to 1 week for transactions ≤ USD 10 000; up to 1 month for higher values or audited receipts.
     
    10. Where do I sign up for Emirates Skywards?
    Visit www.emirates.com/skywards or the Emirates App.
     
    11. Where can I use my Miles?
    Miles may be redeemed for flights, upgrades, events, and other rewards via Emirates Skywards. Redemption within Dubai Mall is not yet available.
     
    12. How do I scan receipts?
    Open the Dubai Mall App → Rewards → Add Receipt → Follow instructions to capture the entire receipt.
     
    13. Can I claim Miles for past purchases?
    Receipts must be uploaded within 14 days of purchase date.
     
    14. Why was my receipt rejected?
    Possible reasons: unclear image, late submission, duplicate receipt, total under AED 100, non-Dubai Mall purchase, invalid Receipt or missing information.
     
    15. Are card slips valid?
    No. Only original store receipts are accepted.
     
    16. What benefits can I enjoy?
    TierBenefits
    PlatinumVIP Parking; The Lounge at Fashion Avenue (access with 2 adult guests); Complimentary Delivery; In-Mall Chauffeur Service
    GoldComplimentary Delivery; In-Mall Chauffeur Service
    SilverN/A
    BlueN/A
     

    17. Where is VIP Parking located?
    Fashion Avenue Parking (Level B), Grand Parking (Level P2 – Bloomingdale’s entrance), and Cinema Parking (Level P2 – Chinatown entrance).

    18. How do I use Complimentary Delivery?
    Visit any Guest Services Desk or eligible store and present your linked Skywards profile. Available for deliveries to Emaar hotels and residences within UAE.

    19. How do I access The Lounge?
    Present your Skywards profile at The Lounge (Fashion Avenue R-Level). Dress code: smart/business casual or Emirati national dress. Minimum age 18. Book at +971 4 367 5555 or thelounge@emaar.ae.

    20. How do I use the In-Mall Chauffeur Service?
    Book via Guest Services. Service operates within Dubai Mall only and is subject to availability.

    21. How do I use offers?
    • a) Open the Dubai Mall App and link your Skywards account.
    • b) Select an eligible offer.
    • c) Click Claim Voucher.
    • d) Present the barcode to the store for scanning or enter the 4-digit code manually.
    • e) Show the generated retailer code to complete the discount.
    22. Miles not credited?
    Check that your receipt meets eligibility requirements. If the issue persists after the crediting period, contact 800 DUBAI MALL or email enquiry@thedubaimall.com.

    23. Having technical issues with the App?
    Contact 800 DUBAI MALL or email enquiry@thedubaimall.com.
     
    24. Issues with Emirates Skywards?
    Visit www.emirates.com/skywards or call 600 555 555.