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Basics
What is Emirates Skywards?
Where can I find out how to spend my Miles?
Why is my flight not showing in Upcoming Travel?
Where can I find the Skybid Auction?
How can I change personal details on my Emirates Skywards account?
What are Skywards Miles?
What are Tier Miles?
How long are Skywards Miles valid for?
Can I get an Emirates Skywards Corporate card?
Emirates Skywards sometimes refers to origin and destination. What does this mean?
Once I’ve joined Emirates Skywards, will I receive a membership card?
What do I do if my card is lost or stolen?
How can I cancel my Emirates Skywards membership?
Can I merge two or more Emirates Skywards accounts?
What if my Skywards Miles and Tier Miles expire while I can’t travel?
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Benefits
What are the benefits of each of the different membership tiers?
What is the seat guarantee benefit and how do I use it?
Can my family or travelling companion benefit from my tier membership when they travel?
How long is the Gold Partner membership valid?
What is a Gold Partner membership?
What is a Last Seat Flex Plus reward?
Can I change my Gold Partner nominee?
Can I upgrade one part of a multi-flight journey?
How do I book an instant upgrade reward?
How do I auto-renew a Gold Partner nominee?
Am I automatically entitled to free upgrades if I’m a Skywards member?
Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?
Will I receive a higher baggage allowance if I upgrade?
Can an unaccompanied minor of an Emirates Skywards member be upgraded?
Can I top up my Miles to upgrade?
How does my travel coordinator access my account online?
When and where can I get lounge access?
Do I get any excess baggage allowances?
Will having a digital card change my membership benefits?
Do I need to pay if I want to choose my seat after I’ve booked my ticket?
Do I have to pay to choose my seat at check-in?
Can a travel coordinator benefit from my Emirates Skywards membership?
What are the rules and charges for airport lounge access in Dubai?
What are the rules and charges for access to our worldwide lounges excluding Dubai?
What is a Family Head?
How many members can be part of My Family?
Who can I invite to join My Family?
What is a Family Member?
Can anyone create a My Family account?
How many Miles can I contribute to My Family?
How long are Skywards Miles in the My Family account valid for?
What personal details will be shared with other members in My Family?
Can I change the percentage of Skywards Miles I contribute to My Family?
What are the eligible redemption types for Skywards Members to redeem from My Family Account?
How long are my Skywards Miles valid for?
What happens to the Miles in case of Family Head being deceased?
Can I pool Skywards Miles earned on flydubai into My Family?
If I upgrade, will I be served meals as per the purchased class or the upgraded class?
If I spend Miles on an upgrade, can I use the Chauffeur-drive service?
If I upgrade on board with cash, will I be awarded additional Miles as per the upgraded class?
When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
How can we spend the Miles pooled in the My Family account?
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Buy, Gift, Transfer, Extend and Reinstate Miles
If I don’t have enough Skywards Miles for a flight reward, can I buy more?
How do I buy Skywards Miles for myself or as a gift for someone else?
Can I buy or gift any number of Skywards Miles?
Can I transfer Skywards Miles from one account to another?
Can I transfer any number of Skywards Miles?
How long are transferred Skywards Miles valid for?
Once I transfer Skywards Miles can I reverse the transaction?
Can I pay to re-instate Skywards Miles that have expired?
How will my buy, gift, transfer, extend or reinstate Miles transaction reflect on my credit card statement?
What forms of payment are available to buy, gift, transfer, extend or reinstate Miles?
Can I pay to extend Skywards Miles in my account that are due to expire?
Where can I buy, gift, transfer, extend or reinstate Miles?
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Cash+Miles
What is the conversion rate that applies for Cash+Miles tickets?
What is a Classic Reward?
Will I earn Skywards Miles and Tier Miles on my flight if I used Cash+Miles?
How many Skywards Miles do I need to start using Cash+Miles?
What’s the best option if I wish to purchase my entire fare with Miles?
How do I pay for my ticket using Cash+Miles?
Can I pay for changes to my Cash+Miles ticket with Cash+Miles?
Can I book any class of ticket using a combination of Cash+Miles?
Can I book tickets on codeshare or partner airlines using Cash+Miles?
Can I use Cash+Miles to pay for tickets for family and friends?
Can I upgrade an existing booking using Cash+Miles?
Where can I make changes to a Classic Reward ticket?
As an Emirates Skywards member, how can I use Cash+Miles?
If I pay for my flight using Cash+Miles, can I still change my ticket?
If I cancel my Cash+Miles booking, will my Skywards Miles be refunded?
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Claiming Miles
If I am newly enrolled can I claim Miles for any flights I have taken recently?
How do I claim missing Miles from flydubai?
Can I upgrade my Saver ticket when I check in online?
How do I claim missing Miles from an Emirates Skywards partner?
How do I claim missing Miles from Emirates?
How do Skysurfers claim missing Miles?
How do I claim Miles for Family Bonus Members?
Why are Miles missing from my account?
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Earning Miles
What are base Miles?
What is a fare and how does it influence the number of Miles that I will earn?
Do I earn Miles whatever the fare type?
Why are the Miles I earn based on the type of fare purchased?
Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?
Do stopovers affect how Miles are credited?
When will Miles be credited to my account?
How do I earn Skywards Miles on my credit card?
Can I decide which account I want to earn Miles with after I’ve travelled?
How do I identify a Special, Saver, Flex or Flex Plus fare before I purchase a ticket?
Does cabin class determine whether a fare is Special, Saver, Flex or Flex Plus?
What Miles bonuses do Silver, Gold or Platinum members earn?
If I have a mixed class or mixed fare ticket, what Miles will I receive?
If I don't complete my journey, when will my Miles be credited?
Do I earn bonus Skywards Miles when I travel in Emirates Premium Cabins?
Do I earn bonus Miles when I travel in Emirates Premium Cabins?
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Emirates Skywards and Qantas
Can I earn Skywards Miles on Qantas-operated flights?
Can I earn Tier Miles on flights operated by Qantas?
Can I upgrade with Skywards Miles on Qantas-operated flights?
Can I redeem Miles on Qantas-operated flights?
Can I earn Miles on domestic travel within Australia?
Will I need a separate membership number to use on Qantas-operated flights?
Can I use the Miles Calculator to work out how many Miles I can earn on domestic flights?
When I use Skywards Miles to buy a reward ticket, will I have to pay any extra charges?
As an Emirates Skywards Platinum member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Gold member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Silver member, what benefits will I receive when I fly Qantas?
As a Skywards member travelling on Qantas, will I have lounge access?
As a Skywards member, do I get priority boarding on Qantas-operated flights?
If I’m a Qantas Frequent Flyer, can I earn points and Miles?
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Membership tiers
Can I transfer or buy Tier Miles?
How are my Tier Miles calculated?
How long are my Tier Miles valid for?
Will I earn more Tier Miles on a Flex or Flex Plus ticket?
How do I move up to a higher tier?
What does tier qualification mean?
What does a qualifying flight mean when referring to tier qualification?
What does rolling tier qualification mean?
Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?
Will I start to earn more Tier Miles when I get to Silver?
How can you reach the next tier faster?
Who is eligible for Emirates Skywards luggage tags?
What happens to my Skywards Miles once I downgrade from Platinum to Gold?
How do I get my Emirates Skywards luggage tags?
How do I keep my Silver, Gold or Platinum status?
When I move up to a higher tier, how long do I keep the benefits for?
Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?
What is the No Miles Expiry benefit available to Platinum Tier members?
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My Family
What is a Family Head?
How many members can be part of My Family?
Can I change my Miles contribution at any time?
What is a Family Member?
Who can I invite to join My Family?
Can anyone create a My Family account?
When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
How do I add members to My Family?
Can I choose to contribute all of my Skywards Miles to My Family?
Can I contribute Tier Miles to My Family?
Can a Family Head leave My Family?
How can we spend the Miles accumulated in the My Family account?
How do I contribute Miles to a My Family Account?
Will my contribution percentage include Miles earned through promotions?
Once I contribute Miles into My Family, can I reverse the transaction / Can I transfer Miles from My Family account back into my individual account?
Can I change the percentage of Skywards Miles, or stop contributions into My Family?
Can I Buy, Gift, Transfer, Reinstate, Extend or Multiply Miles from our My Family account?
What information is available to all My Family account members?
Who can redeem Miles from a My Family account?
What happens to the Miles I contribute, if I leave the My Family account?
Can I remove a member from My Family?
How long are Skywards Miles in the My Family account valid for?
Can I add infants to My Family?
Why am I receiving an error message when accepting an invitation?
What happens if I send an invitation to an incorrect email address?
Can I add children to My Family?
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One-time passcode
What is a one-time passcode?
How does the one-time passcode service work?
Do I have to register for the one-time passcode service?
Does the one-time passcode expire?
How long will it take to receive the one-time passcode?
Can I turn off the one-time passcode service?
Why has Emirates Skywards introduced the one-time passcode Service?
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Skysurfers
What are the benefits of Skywards Skysurfers?
What is Skywards Skysurfers?
How do young flyers enrol in Skywards Skysurfers?
Can I book a reward online using Miles from a Skysurfers or minor account?
How do I link a Skysurfers or a minor account to my Skywards account?
Does Skywards Skysurfers have Silver, Gold and Platinum tiers?
How do Skysurfers redeem Miles for Emirates rewards or partner rewards?
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Skywards Everyday
Can I use the Emirates app to earn Skywards Miles with Skywards Everyday?
Where can I download the Skywards Everyday app?
Can I log in to Skywards Everyday with my Emirates Business Rewards account?
Are Skywards Miles earned through Skywards Everyday the same as other Skywards Miles?
How can I earn Skywards Miles with Skywards Everyday?
What is Skywards Everyday?
Do I earn Skywards Miles for purchases made with a gift card?
Where can I earn Skywards Miles with Skywards Everyday?
Can I log in to Skywards Everyday with my Skywards Skysurfers account?
Can I earn Skywards Miles even if I have availed a discount or offer?
Why should I allow the app to use location services?
Are there any tier-based benefits with Skywards Everyday?
Does the Skywards Miles balance shown on the app only reflect Miles I’ve earned with Skywards Everyday?
What do I do if I am unable to access the Skywards Everyday app?
Do I earn Skywards Miles on exchanges or store credit?
Do I earn Skywards Miles on all spends with partners or are there any exclusions?
Do I earn Skywards Miles for past purchases?
How do I refresh the app and Skywards Miles balance?
Can I contribute the Miles I earn with Skywards Everyday to a My Family account?
I returned an item to a partner. What will happen to the Skywards Miles I earned?
Do I earn Skywards Miles for online purchases?
When will Skywards Miles be credited to my account?
My account is locked after several attempts by staff to enter an incorrect PIN. Now I can’t earn Skywards Miles on my purchase. What should I do?
Can I spend Skywards Miles with Skywards Everyday partners?
How long are Skywards Miles earned with Skywards Everyday valid for?
Do I earn Tier Miles with Skywards Everyday?
Why don’t my total bill amount and the number of Skywards Miles I earned match?
Why should I enable notifications?
How many Skywards Miles do I earn with Skywards Everyday?
How can I claim Miles that were not awarded to me at the time of my purchase?
How long do I have to wait for missing Miles to be credited into my account after I have submitted my stamped receipt to Emirates?
If a partner brand is offering a double Miles promotion, and Skywards Everyday app is also offering a double Miles promotion, will I benefit from both offers?
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Spending Miles
Can I book flight rewards and upgrades online?
Can I pay to have the validity of my Skywards Miles extended?
Why can't I buy a one-way Saver reward with my Miles?
Can I book a one-way flight reward?
Can I combine Saver and Flex Plus rewards?
What if I can’t redeem my Skywards Miles on a high-demand flight?
Are all Skywards members allowed to spend their Miles on upgrade rewards?
Why am I asked for a credit card when buying a flight with my Miles?
Can I spend my Miles on flight rewards for friends and family?
Do I need to purchase flight rewards for infants?
Can any fare and ticket be upgraded on Emirates?
Why are there different levels of upgrade rewards?
If there are multiple passengers on my booking can I just upgrade myself?
Can I check if an upgrade reward is available before I purchase my ticket?
What do I get when I upgrade a booking using Skywards Miles?
Do I have to pay extra when upgrading my booking using Miles?
Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?
Can I combine Miles from two accounts to claim a reward?
How do I buy a reward with an Emirates Skywards partner using Skywards Miles?
Can reward tickets be refunded or endorsed to other airlines?
Can I cancel or make changes to my reward booking?
Can I exchange my Skywards Miles for entry into the Emirates Lounge?
What if I cannot travel before my Skywards Miles expire?
Where can I collect Emirates Skywards voucher?
What are the differences between a Saver, Flex and Flex Plus flight reward?
I have enough Skywards Miles – why can’t I upgrade online?
How do I find all the Emirates Skywards partners’ special offers?
Do I have to be an Emirates Skywards member to purchase from The Emirates High Street?
Can I cancel or modify my Partner Reward?
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Your World Rewards
What is Your World Rewards?
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flydubai email offers
What are the types of communication I can subscribe to?
How can I unsubscribe from receiving any communications?
Why am I being offered to subscribe to flydubai airline news and offers in my Emirates Skywards account?
How can I subscribe to flydubai communications and offers?
What personal information is shared with flydubai when I opt in to receiving flydubai news and offers?
How can I subscribe to receive news, offers and fare specials?
I enrolled into Emirates Skywards, why am I now receiving flydubai news and offers?
I have opted in to receive flydubai news and offers, but my preference is not reflecting on my Emirates Skywards account.
When I subscribe to flydubai news and offers, will I receive only Emirates Skywards related information?
What should I do if I no longer want to receive any communications from Emirates, Emirates Skywards or flydubai?
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