Delayed Flight Certificate

You can now download or print your delayed flight certificate online by selecting Flight Status. This service is available for flights within 180 days of arrival. For older dates, please use the form provided.

If any of your Emirates flights within the last two years was delayed and you would like to file an insurance claim, use this form to request a certificate.

Please note that we can’t process any requests submitted by a third party on your behalf, and it may take up to 30 days for us to send the certificate to the personal email address you provide.

If you travelled on a codeshare flight, please contact the operating carrier for assistance.

Form checklist

Only submit the form provided you meet the conditions in the checklist below.

I confirm that I was a passenger on the flight mentioned

Personal information

Your personal details

First name

Last name

Confirm email

Customer contact info details

Area code

Phone number

Emirates Skywards number (Optional)

Let’s find your booking

Flight number

Ticket number (Enter with no spaces)

I confirm all the details I've entered are correct.

For more information on how we use your personal information, please see our privacy policy.

Form checklist

Your personal details

Let’s find your booking