Travel services

Take advantage of convenient travel services to make your journey easy and enjoyable from start to finish.

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Dubai International

Explore the airport before you arrive and discover some of the helpful services you can enjoy to make your journey smoother.

Dubai International Index - Read more

Travel Services Index - Dubai International- Index card

Meet & Greet

Enjoy a warm welcome to Dubai and VIP treatment through the airport with marhaba Meet &amp; Greet and lounge services.

Marhaba services - Read more | External link

Travel Services Index - Meet and Greet - Index card

Chauffeur-drive service

Book our complimentary Chauffeur-drive service to and from the airport in over 75 cities when you fly First Class or Business Class.

Chauffeur Drive - Read more

Chauffeur-drive service 

Travel Services Index - Chauffeur Drive - Index card

Left luggage

If you have time to spare before your flight, drop your bags in our safe storage at the airport and head into the city hands-free.

Baggage Services Dubai - Read more

Travel Services Index - Left luggage - Index card

Corporate Travel

From arranging a corporate package to partnering with an event to organise delegate travel, Emirates offers a wide range of options tailored to businesses.

Corporate Travel Index - Read more

Travel Services Index - Corporate Travel - Index card

Travelling for Hajj

Find out more about our Hajj services, Hajj visas to enter Saudi Arabia, and which travellers are eligible to book Hajj flights.

Travelling for Hajj - Read more

Travel Services Index - Travelling for Hajj - Index card

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Travel Services Index - Index cards - Item list

Frequently asked questions

What are the hours for Dubai Duty Free?

Dubai Duty Free is open 24 hours for arrivals and departures. And don't forget that Duty Free items are also available onboard all Emirates flights. For more information on Dubai Duty Free, you can visit their website at <a class="iconExternalLink" href="https://www.dubaidutyfree.com" target="_blank">www.dubaidutyfree.com(Opens an external website in a new tab)</a>.

010 What are the hours for Dubai Duty Free?

Where can I learn more about Dubai International?

For more information, please visit the <a class="bodyLink" href="/cg/english/before-you-fly/dubai-international-airport/" target="_self">Dubai International page</a>, or the <a class="bodyLink" href="/cg/english/before-you-fly/visa-passport-information/" target="_self">UAE visas page</a>. Or you can visit the Airport’s own website at <a class="iconExternalLink" href="https://www.dubaiairports.ae" target="_blank">www.dubaiairports.ae(Opens an external website in a new tab)</a>.

020 Where can I learn more about Dubai International?

Will my baggage be delivered if it’s been held by Customs?

No – if your bags are held by UAE Customs because they contain items banned from the UAE, you will need to collect your bags personally.

040 Will my baggage be delivered if it’s been held by Customs?

Are there any mileage restrictions for Chauffeur-drive?

Yes, most Chauffeur-drive destinations have a free-mileage limit but you can use the service beyond the limit for an additional fee. You can check our <a href="/cg/english/experience/chauffeur-drive/">Chauffeur-drive availability page</a> for mileage information for individual destinations.

030 Are there any mileage restrictions for Chauffeur-drive?

What is Emirates Business Rewards?

Emirates Business Rewards is our corporate loyalty programme, open to organisations of all sizes around the world. Your organisation will earn Business Rewards Points whenever your employees or guest travellers fly on Emirates, which you can then spend on Dynamic Reward Flights and Upgrades. Individuals also earn Skywards Miles on the same flight if they’re an Emirates Skywards member. There’s no limit on how many employees can join the programme and no minimum spend is needed.

020 What is Emirates Business Rewards?

If you still have questions for travel services, visit the <a href="/cg/english/help/faq-topics/at-the-airport/" title="Dubai International Airport">Dubai International Airport FAQs Page</a> or <a href="/cg/english/help/faqs/" title="" target="_self">read all FAQs</a>.

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Travel Services Index - Frequently asked questions

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Your information, including your gender, must match your passport details. Passengers with an undisclosed gender and/or neither ‘M’ (male) or ‘F’ (female) indicated on their passport must go to the airport to complete their check-in process and be issued their boarding pass, and may be refused transit or entry in certain destinations (including Dubai) by the local immigration authorities. This is outside of Emirates’ control and we will have no liability to you for their decision. You must check the relevant entry requirements for any country you are visiting, even as a transit passenger.

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Your connection in Dubai between {origin} and {destination} qualifies for Dubai Connect.
 
The Dubai Connect complimentary service is a special courtesy to our passengers whose journey requires a long stopover in Dubai.
 
Emirates will provide accommodation, ground transportation, visa* and a meal at no extra cost. After booking your flight, you can request your Dubai Connect rooms on the confirmation page or anytime via Manage a booking. Dubai Connect must be requested at least 48 hours before your flight departs and is subject to availability.
 
*Certain nationalities do not require a visa to enter the United Arab Emirates. For those nationalities that require a visa on arrival, Emirates will be able to pre-arrange this service for you. After you book your Dubai Connect service, we'll give you instructions on how to provide a copy of your passport and a passport-sized photograph, which will enable us to apply for your visa to be ready on arrival.
 
You must be successful in obtaining entry into the United Arab Emirates to be eligible for Dubai Connect. Issuance of visas is purely at the discretion of the United Arab Emirates immigration authorities and Emirates takes no responsibility should your visa application be rejected.

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Dubai Experience

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If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.
 
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The Business Class Special fare does not include complimentary Chauffeur-drive or Lounge access.

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Important: Subject to govt approvals. This flight will arrive and depart at the North Terminal. Umrah passengers are not permitted to travel on this flight.

Important: Non GCC passengers are not permitted to travel on this flight for Hajj.

Important: Hajj passengers and those with business visas are not permitted to travel on this flight.

Important: Non GCC passengers are not permitted to travel on this flight for Hajj.

This flight is only for non-Umrah passengers and will arrive and depart at the North Terminal.

Only Saudi nationals and G20 attendees are permitted to travel.

This flight is exclusively for Umrah passengers, including GCC nationals, and will arrive and depart at the Haj Terminal. Saudi nationals must travel on scheduled flights only.

Inclusive of airfare, taxes, fees and fuel surcharge

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Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Gold member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Invite-only member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an IOmember.

Your Platinum membership is now even more rewarding. Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Silver member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Blue member.

Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).

One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 9 inches) and maximum weight: 7kg (15lb).
 
Note: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height). If your itinerary originates from Brazil, you’re allowed a carry-on weighing 10kg (22lb).

Infants in all cabin classes are permitted one carry-on bag for inflight food and disposable items (weight not to exceed 5kg (11lb) and maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches).

One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 9 inches) and maximum weight: 10kg (22lb). Note: If you're boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height).

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Note that these rates apply only if your subscription is still active at the time of upgrading or on the date of travel.

As a Skywards+ subscriber you can enjoy a range of benefits based on your package type.

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As a Skywards+ subscriber, you can enjoy these benefits on every booking:

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Additional baggage

All prices shown below are in {currency}.

Carry-on baggage rules differ for each operating carrier. Carry-on baggage allowances will change for each flight, depending on the operating carrier. A detailed breakdown of your carry-on baggage allowance for each flight is shown in the table below.

Charges may apply for any baggage exceeding the allowance above. Online discounts for additional baggage allowances may be available in Manage your Booking. Any additional charges can also be paid at the airport.

Embargo: A carrier-imposed embargo applies to a flight within your itinerary. To view details of this embargo, please click on the link below.

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