Important:Worldwide travel requirements
Booking with Emirates
Emirates mobile site
- What languages is the mobile site available in?
- How do I access the emirates.com mobile site?
- What features can I use on my mobile device?
- Why can't I access certain mobile site features on my mobile device?
- Do I need to subscribe or pay to access the mobile site?
- What is a mobile boarding pass?
- Some emirates.com features are missing from the mobile site, how do I access them?
Hold my fare
Online booking basics
- When will online booking become available in my country?
- What is online booking and how do I use it?
- In which countries is online booking available?
- How do I get started using online booking?
- Can I check availability and fares without actually purchasing a ticket?
- Can I make a booking online with my credit card if I am not travelling myself?
- How do I know my ticket has been booked and paid for?
- What is an electronic ticket?
- What are the time limitations for booking online?
- Once I am satisfied with an itinerary, how do I purchase it?
- If I book online, how do I get my ticket?
Online booking details
- Can I book a trip with multiple destinations?
- Can I search for a one-way flight?
- How do I find the least expensive flights?
- Will extra fees and taxes be charged on top of the price I see quoted for my tickets?
- What is the maximum number of travellers for whom I can make an online reservation?
- Can I book more than one flight in each Log in session?
- How do I use the ‘Timetables’ feature?
- Why is a fare not quoted when I search using ‘Timetables’?
- Why do the prices vary for the same flights at different times?
- What is a promotional code?
- Can I change passenger name on an Emirates ticket?
- I have been quoted a very high fare, why?
- My name appears without spaces on the ticket, will this be a problem?
Online booking payment options
- What payment methods are available when booking online at emirates.com?
- What bank transfer options do I have?
- Can I pay for an online booking with my credit card if I am not travelling myself?
- How can I pay for someone else if the rules state that I cannot use my credit card?
- Who is GlobalCollect and why is it handling my payment?
- What is Western Union?
- What is PayPal?
- Where are the real-time banking payments available?
- What is offline bank transfer payment?
- What should I do if I paid but have not received a ticket?
- When do I have to pay a surcharge?
- Which ticket type carries a surcharge?
- Will my surcharge be refunded if I don’t use my ticket?
- How much does a surcharge cost?
- What is Direct Debit – ELV – Germany?
- Can I pay for one booking with more than one card?
- Can I use my debit card?
- Which currencies can I pay in and can I pay in a different currency?
- What are the online payment rules?
Seat selection
- Do I have to pay to choose my seat on Emirates flights?
- Am I eligible to purchase and travel on an Extra Legroom seat?
- Can I change my seat after I’ve paid for it?
- Do I have to pay to choose my seats on codeshare flights?
- Are seat selection charges refundable?
- If I require special assistance do I still have to pay for seat selection?
- There's more than one flight in my itinerary. Do I have to pay to choose a seat for each flight?
- My itinerary includes multiple fare types. Do I have to pay seat selection charges?
- There are multiple passengers in my booking. Will we be seated together?
- I’m part of a loyalty programme. Am I exempt from paying seat selection charges?
- Do I have to pay for seat selection for infants, children or Unaccompanied Minors?
The Emirates App
- What is The Emirates App?
- What features does The Emirates App have?
- How much does it cost to download?
- Is The Emirates App available on my mobile device?
- What’s the difference between the app and the mobile website?
- How do I download and install the app on my device?
- Is The Emirates App available in my language?
- Do I need an Emirates Skywards account to use the app?
- Can I use the app while I’m abroad?
- Do I need an internet connection to access The Emirates App?
- Do I need to log in and out of the app every time I use it?
- How much battery life will The Emirates App use?
- How do I view and manage my bookings using The Emirates App?
- How do I use my mobile boarding pass?
- How do I control which notifications the app sends me?
- Does the app let me share my travel plans with other people?
- How can I pay for my flight using The Emirates App?
- Can I customise The Emirates App on my mobile device?
- Can I use the Emirates App to search and book flights?
- Does my activity on the app transfer to the mobile website?
- I’ve got some feedback on The Emirates App – how do I send it?
- I’d like to remove The Emirates App – how do I do it?
- How will you use my personal information from the app?
- Some of my flight bookings are not appearing in “My Trips.” Why are they not there, and how can I add them?
Using our site (booking)
- Do I have to register with emirates.com before I can book online?
- How do I manage my account and personal details?
- How can I view my itineraries?
- What if I forget my log in details?
- What should I do if I forget my password?
- What is a password hint?
- What if I don’t have a password to log in?
- Can I log into emirates.com if I’ve forgotten my Skywards number?
All FAQ topics
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Cancelling or changing a booking
- Dubai International airport
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Our network and codeshares
- Privacy
- Special assistance and requests
- Travel Requirements
- Travel advisory
- Troubleshooting
- Working with Emirates