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Coming soon: Premium Economy
How can I fly in the new Emirates Premium Economy seats?
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Emirates mobile site
What languages is the mobile site available in?
How do I access the emirates.com mobile site?
What features can I use on my mobile device?
Why can't I access certain mobile site features on my mobile device?
Do I need to subscribe or pay to access the mobile site?
What is a mobile boarding pass?
Some emirates.com features are missing from the mobile site, how do I access them?
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Hold my fare
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Online booking basics
When will online booking become available in my country?
What is online booking and how do I use it?
In which countries is online booking available?
How do I get started using online booking?
Can I check availability and fares without actually purchasing a ticket?
Can I make a booking online with my credit card if I am not travelling myself?
How do I know my ticket has been booked and paid for?
What is an electronic ticket?
What are the time limitations for booking online?
Once I am satisfied with an itinerary, how do I purchase it?
If I book online, how do I get my ticket?
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Online booking details
Can I book a trip with multiple destinations?
Can I search for a one-way flight?
How do I find the least expensive flights?
Will extra fees and taxes be charged on top of the price I see quoted for my tickets?
What is the maximum number of travellers for whom I can make an online reservation?
Can I book more than one flight in each Log in session?
How do I use the ‘Timetables’ feature?
Why is a fare not quoted when I search using ‘Timetables’?
Why do the prices vary for the same flights at different times?
What is a promotional code?
Can I change passenger name on an Emirates ticket?
I have been quoted a very high fare, why?
My name appears without spaces on the ticket, will this be a problem?
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Online booking payment options
What payment methods are available when booking online at emirates.com?
What bank transfer options do I have?
Can I pay for an online booking with my credit card if I am not travelling myself?
How can I pay for someone else if the rules state that I cannot use my credit card?
Who is GlobalCollect and why is it handling my payment?
What is Western Union?
What is PayPal?
Where are the real-time banking payments available?
What is offline bank transfer payment?
What should I do if I paid but have not received a ticket?
When do I have to pay a surcharge?
Which ticket type carries a surcharge?
Will my surcharge be refunded if I don’t use my ticket?
How much does a surcharge cost?
What is Direct Debit – ELV – Germany?
Can I pay for one booking with more than one card?
Can I use my debit card?
Which currencies can I pay in and can I pay in a different currency?
What are the online payment rules?
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Seat selection
Do I have to pay to choose my seat on Emirates flights?
Am I eligible to purchase and travel on an Extra Legroom seat?
Can I change my seat after I’ve paid for it?
Do I have to pay to choose my seats on codeshare flights?
Are seat selection charges refundable?
If I require special assistance do I still have to pay for seat selection?
There's more than one flight in my itinerary. Do I have to pay to choose a seat for each flight?
My itinerary includes multiple fare types. Do I have to pay seat selection charges?
There are multiple passengers in my booking. Will we be seated together?
I’m part of a loyalty programme. Am I exempt from paying seat selection charges?
Do I have to pay for seat selection for infants, children or Unaccompanied Minors?
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The Emirates App
What is The Emirates App?
What features does The Emirates App have?
How much does it cost to download?
Is The Emirates App available on my mobile device?
What’s the difference between the app and the mobile website?
How do I download and install the app on my device?
Is The Emirates App available in my language?
Do I need an Emirates Skywards account to use the app?
Can I use the app while I’m abroad?
Do I need an internet connection to access The Emirates App?
Do I need to log in and out of the app every time I use it?
How much battery life will The Emirates App use?
How do I view and manage my bookings using The Emirates App?
How do I use my mobile boarding pass?
How do I control which notifications the app sends me?
Does the app let me share my travel plans with other people?
How can I pay for my flight using The Emirates App?
Can I customise The Emirates App on my mobile device?
Can I use the Emirates App to search and book flights?
Does my activity on the app transfer to the mobile website?
I’ve got some feedback on The Emirates App – how do I send it?
I’d like to remove The Emirates App – how do I do it?
How will you use my personal information from the app?
Some of my flight bookings are not appearing in “My Trips.” Why are they not there, and how can I add them?
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Using our site (booking)
Do I have to register with emirates.com before I can book online?
How do I manage my account and personal details?
How can I view my itineraries?
What if I forget my log in details?
What should I do if I forget my password?
What is a password hint?
What if I don’t have a password to log in?
Can I log into emirates.com if I’ve forgotten my Skywards number?
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