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An entirely new check-in experience

You won’t have to travel far from your home, hotel or office to check into your flight. Drop your bags as early as 24 hours and up to 4 hours before your flight, then head to the airport at your convenience. Emirates City Check-in and Travel Store is open daily from 8:00am to 10:00pm.

Be inspired for your next trip

Get expert advice and special offers on the most sought after destinations across our network. Our travel experts can help you purchase tickets for your next trip or manage your current booking. You could also purchase upgrades, seats and extra baggage allowance for your upcoming flight onsite.

Choose how you want to check in
  • Self check-in kiosks

    If you’re all set for your flight, you can use our self check-in kiosks to get your mobile boarding pass, print your baggage tags and drop your bags before heading to the airport.

  • Robot check-in assistant

    Meet the newest addition to our check‑in experience, Sara. Our new robot check‑in assistant can match faces with scanned passports, check you in for your flight and guide you to the luggage drop area.

  • Check-in agents

    Enjoy a warm welcome at our check-in desks. Our agents will help you check in your bags and send you your mobile boarding pass to get you ready for your flight in minutes.

Check in at your convenience
  • Drop your bags between meetings

    Our location in the heart of Dubai’s business district means you can check in any time, even during a busy workday.

  • More time for sightseeing

    Check in and drop your bags while exploring. Take in the sights and shop for souvenirs before heading to the airport.

  • Skip the queue at the airport

    Check in close to home up to four hours before your flight so you have more time to relax just before departure.

Who can check in at Emirates City Check-in and Travel Store?

You can check in at Emirates City Check-in and Travel Store in ICD Brookfield Place if you’re an Emirates customer and you’re not checking in for a flight to the USA or Israel. 

If you’re travelling as a family or with friends, all passengers in your booking should be with you during check‑in.

flydubai customers and customers travelling to the USA or Israel can check in conveniently online or at the airport.

What type of baggage can I check in at Emirates City Check-in and Travel Store?

Check the baggage rules for your travel class and route(Opens page in the same tab) before you pack for your trip. Make sure that you pack your baggage securely, especially if you’re carrying fragile items or sports equipment.

You can check in oversized baggage up to 110 cm in width, as well as strollers and wheelchairs. Items that require special handling like firearms and animals carried as baggage or cargo will not be accepted.

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Own a piece of our iconic brand

Browse through our collection of Emirates Official Merchandise while you’re at Emirates City Check‑in and Travel Store. Find travel essentials, model aircraft, toys, souvenir items and gift ideas. Then just scan the code to learn more about the product and order your selection for delivery.

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Dubai’s newest lifestyle and business address
ICD Brookfield Place

More than just a place to work, ICD Brookfield Place has quickly evolved into a vibrant cultural hotspot, hosting events across arts & culture, wellness, fashion and sustainability.

ICD Brookfield Place offers residents and guests a variety of exciting restaurants and lifestyle amenities, including shops restaurants, cafés and fitness & wellness centres, including The Arts Club, The Guild, 1Rebel Gym and Josette.

And as an Emirates customer, you’ll benefit from exclusive discounts and special offers every time you visit.

Learn more about ICD Brookfield Place(Opens an external website in a new tab)
The place to be

Emirates City Check-in and Travel Store is conveniently located in ICD Brookfield Place on Mustaqbal Street, right at the centre of Dubai’s business district. It’s easily accessible from offices, hotels and homes in the surrounding areas, including Downtown Dubai and Business Bay.