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How can I obtain proof that my flight was cancelled?

For cancelled Emirates flights within the last two years, you need to request a cancelled flight certificate by filling in this form.

We will send the certificate to the email provided on the form. This may take up to three weeks after submitting the request.

We can’t accept requests for the certificate from someone else on your behalf.

If you were traveling on a codeshare flight, please contact the operating carrier for information about submitting your insurance claim.