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Contacting us during this time

New rebooking options for our customers affected by COVID 19

We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 May. Please visit this page for full details.

Customers who booked with a travel agent must contact them for further assistance with their bookings.

To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.

Retain your Emirates Skywards status

Retaining tier status

Emirates Skywards Silver, Gold and Platinum members with a tier review date prior to 1 March 2021 will retain their current status for a further 12 months with just 80% of the usual travel requirements.

Extending tier status

Emirates Skywards Silver, Gold and Platinum members, with a tier status review between March 2020 and September 2020 who are unable to retain their existing tier, will have their existing status extended until 31 December 2020.

Extending Miles validity

Those members who have Skywards Miles expiring soon needn’t worry – we’ve has extended their validity until 31 December 2020. Skywards Miles can be redeemed up to 11 months in advance for an extensive range of rewards, including flight tickets on Emirates and partner airlines, flight upgrades, hotel stays, and money-can’t-buy experiences..

Please note: Details of this relaxed policy may not immediately reflect in the ‘My Account’ section of

We’re coming up with more ways to support you at this time, so keep your contact details up to date.

COVID-19 News articles

Visit the Emirates Media centre to view the latest news articles related to the COVID-19 outbreak
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Emirates stands with the UAE to fight COVID-19

The UAE is leading the world with an efficient and effective COVID-19 response. Together, we will come out of this stronger than ever before.