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Your ticket options

Review the options below to see how we are extending ticket validity for any bookings that have been affected by
COVID-19.

How to keep your ticket for the future

If your travel plans have been affected by COVID-19, you can change your booking through Manage A Booking or with your travel agent. You can also request a refund.

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Further ticket option guidance

How to change your booking

If you booked your flights directly with us, the validity of your ticket will be extended automatically. Just call us with your dates when you’re ready to fly.

If you booked with a travel agent please contact them before your ticket expires to extend your ticket from 24 months to 36 months.

Can I change my destination?

Yes in some cases you can change your destination to another one within the same region*. However, it depends when you booked your ticket.

  • If you booked your ticket on or after 12 October 2021 and on or before 30 April 2022 with a travel date on or before 31 August 2022

    You can change it for the same destination, in the same booking class for the same fare you paid and within the same cabin, with no extra fees during this period. However, if the same fare is not available or if bookings are restricted on those dates, the cost of the fare difference will apply. Please make sure you cancel your reservation if you are unable to travel to avoid charges.

  • If you booked your ticket between 1 April 2021 and 11 October 2021, with a travel date on or before 31 August 2022

    You can change your ticket for another destination in the same region* and in the same travel class for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.

  • For tickets issued on or before 30 September 2020, with a travel date on or before 31 August 2022

    Your ticket will be accepted for any flight to the same destination or within the same region* in the same travel class. For example, if your original booking was for London, you can rebook it for Amsterdam for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.

  • For tickets issued between 1 October 2020 and 31 March 21 with a travel date on or before 31 August 2022

    The fare you paid will be accepted for any flight to the same destination or within the same region in the same travel class. For example, if your original booking was for London in Economy Class, you can rebook it for Amsterdam in Economy Class in the same booking class for no extra charge. If the itinerary on your original booking did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.

*The Emirates regions are:

  • Africa
  • Australasia
  • Europe
  • the Far East
  • China
  • the Gulf, Middle East and Iran
  • Indian Ocean Islands
  • North America
  • South America
  • West Asia

Are there any change fees?

There are no change fees when you rebook within the validity of the ticket so you have more flexibility to plan ahead. However, there may be a difference in the fare or tax if you choose to change the date or the destination.