Special assistance and requests

Special assistance

Are there special services if I’m travelling with young children or infants?

Emirates offers special assistance to make travelling more comfortable and convenient for our youngest flyers and their families, at every stage in their journeys. You can find out how about our services for people flying with young children on our Travelling with babies and infants page. If you’re travelling with children between the ages of 12 and 15, check our Young Flyers page.

What are the rules and regulations for passengers travelling with young children and infants?

You can carry an infant under two years old on your lap. We'll give you a special seat belt extension. If you’re flying with a child over two years old, you'll need to buy a child's fare and they'll have their own seat.
If you're bringing your own child safety belt or seat (known as a child restraint device or CRD), it must have a label to show that it's approved for use in an aircraft by:

  • any Joint Aviation Authorities (JAA)
  • the United States Federal Aviation Administration (FAA)
  • Transport Canada

Using baby car seats on the plane

You can use an infant car seat on the flight, however, you'll need to book a separate seat and pay a child's fare.

Safety regulations

If you bring a baby car seat on your flight, the check in staff will check that it carries a label showing that it's approved for use on an aircraft, along with the instructions for use. We'll accept car seats that meet one of the following safety standards:

  • Seats accepted by United States Federal Motor Vehicle Safety Standards and Regulations (FMVSS) No. 213. They must be manufactured to those standards on or after 26 February 1985. Your seat must show these labels in red lettering:
    1. This restraint is certified for use in motor vehicles and aircraft.
    2. This child restraint system conforms to all applicable federal motor vehicle safety standards.
  • Seats approved to Canadian Motor Vehicle Safety Standard (CMVSS) No. 213, 'Child Restraint Systems', or CMVSS No. 213.1, 'Infant seating and restraint systems'.
  • Seats that meet the ECE R44 European safety standards. These seats must bear the orange label marked ECE R44-03 or later amendments.
  • Seats approved for use in aircraft according to the German regulation 'Qualification Procedure for Child Restraint Systems for Use in Aircraft'(TÜV Doc.TÜV/958-01/2001).
  • Seats that meet the AS/NZS 1754 Australian/New Zealand standards.

If your car seat doesn't meet one of these safety standards, you can check it in to the hold with your other baggage.

Infants weighing under 10kilograms can travel in either a forward facing or rear facing car seat, however if your infant weighs more than 10kilograms, their car seat must be forward facing.

Fitting your baby car seat on board

Our cabin crew will help you to fit your car seat according to the instructions on the label. It must face the appropriate direction, and it must be secured using the lap seat belt. Unfortunately we can't accept car seats that need to be secured by a three-point seat belt or shoulder harness.

Baby bassinets

Our bassinets are approximately 75 x 33 x 22centimeters (29.5 x 13 x 8.8 inches) in size and can hold babies weighing up to 11kilograms (24.2pounds). Whilst our bassinets are designed for babies up to two years old, we won’t be able to provide one if your baby doesn’t fit safely. Please note bassinets are limited in number and subject to availability.

Using children’s ride-on suitcases and/or leg rests

Please note that many children’s ride on suitcases or leg rest devices aren’t certified by the UAE’s General Civil Aviation Authority, and therefore aren’t permitted on board our flights. This includes – but isn’t limited to – devices by Bedbox, Fly Legs-up and FLY-Tot. You can get in touch with us for more information.