Tools and resources

eticket

If you received an eticket via email, your booking reference is the six character alphanumeric code that appears after the 'BOOKING REFERENCE' field.

eticket (airline printed receipt)

On your flight coupon / ticket, your PNR is the first six alphanumeric characters printed toward the right as shown in the illustration below.

An eticket from a travel agent will also contain another six-character booking reference – you can also use this to check in online at emirates.com

You may book online at emirates.com without registering. However, if you register with Emirates Skywards, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on emirates.com. If you are not already an Emirates Skywards member, you may register at emirates.com(opens in the same window).

Skywards members can view their Skywards membership profile when they log in to emirates.com with their Skywards membership number or email address and password.

Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site.

Your personal information may be updated at any time by logging in and then selecting My Account from the menu. You can edit personal details(opens in the same window) on your account page.

You may view your past and latest active itineraries on your Emirates Skywards(opens in the same window) account page, which you can access by logging in to your Skywards account. If you are not an Emirates Skywards(opens in the same window) member, you can view your itineraries by visiting the manage your booking(opens in the same window) page.

If you’ve forgotten your Skywards number, click on Forgot your Skywards number?(opens in the same window)  on the login page for instructions on how to retrieve your information.

If you’ve forgotten your password, click Forgot Password?(opens in the same window)  on the login page. You’ll be able to view the password hint you provided when you registered, or you can have your password emailed to the email address in your profile.

Alternatively, you can call your Emirates Contact Centre(opens in the same window)  for assistance.

When you register online, you are required to enter a password hint to help you remember your password. If you have forgotten this password, select this option on the login page to see your hint.

If you received a temporary membership card at check-in or from promotional material, please log in to go to our easy online activation page and get started. When you join online(opens in the same window), your account is activated automatically as soon as you complete the enrolment process.

If you’ve forgotten your password, click Forgot Password?(opens in the same window) on the log in page.

Alternatively, you can call your Emirates Contact Centre(opens in the same window) for assistance.

You can retrieve your information by following the instructions on our Forgot your email or account number page.

As an added security measure, Emirates Skywards has introduced a second-level authentication through the use of one-time passcode for certain Emirates Skywards account activities, such as account login, profile updates and redemption activities (one-time passcode service).

A one-time passcode is a randomly generated number which Emirates Skywards will SMS and/or email to a member in connection with certain account activities. This is a second-level authentication, which may be required from the member in order to confirm that the account activity has been authorised by the member. The member will be informed at the time of the relevant account activity if a one-time passcode is required. Emirates Skywards may not require a one-time passcode for every login or account related activity.

You don’t need to register for the one-time passcode service. Where a one-time passcode is required in connection with your account, Emirates Skywards will send a one-time passcode by SMS to your registered mobile number and/or an email to the email address registered with Emirates Skywards (as shown in the your Emirates Skywards profile). In order to receive the one-time passcode, you will need to have access to the mobile number or email address registered with Emirates Skywards.

When you log in to your account or initiate any account related activity, you may be required to enter a one-time passcode as a second level of authentication to confirm that you have authorised the account activity. You will be informed at the time of the relevant account activity if a one-time passcode is required. This OTP will be sent to you via email and/or SMS.

We have introduced the one-time passcode service to provide you with additional security and protection in connection with your account, and to ensure the overall continued value and integrity of the Emirates Skywards programme for our members.

A one-time passcode will be issued almost instantly and you should receive it via email and/or SMS within minutes of initiating the request.

The one-time passcode will expire five minutes after it is issued by Emirates Skywards. When the one-time passcode expires, you will have to re-enter your credentials or initiate the relevant account activity again for a new one-time passcode to be sent to you.

No. This is a mandatory feature intended to enhance the integrity of the Emirates Skywards programme for members.

You don’t have to apply for OK to board approval online before your flight. Just present all the necessary travel documents when you check in at the airport.

This complimentary service allows you to receive flight status updates by email or by App notifications. You can choose to be alerted if there are any departure and/or arrival delays for specific flights and dates relevant to you. You can also opt in to receive the actual departures and arrival times of any flights.

Find out more about the Emirates App(Opens in same window).

If you have registered to receive departure alerts, you will only receive an alert if departure is delayed by more than 30 minutes. If the new estimated departure time then changes by a further 30 minutes, you will again be notified and so on. You may also opt in during registration to receive an additional alert informing you of the real-time flight departure.

The same applies if you have signed up to receive arrival alerts.

Email alerts are sent 24 hours a day, depending on the status of the flight.

You can register to receive flight status alerts for any Emirates flight. Each email will contain the following information:

• The Emirates flight number
• Date of departure/arrival
• Airport and terminal of departure/arrival
• Scheduled departure/arrival time
• Estimated departure/arrival time
• Flight status

If you have additionally registered for alerts informing you of the real-time arrival or departure times, the message will also contain this time.

Please note that flight status times should be used as a guide only. Emirates is not liable for any error, delay, interruption, inaccuracy or incompleteness in the service.

Once you have subscribed to receive alerts for a flight on a specific date, you cannot unsubscribe, however you will not receive any more messages after the entire one-way journey is complete.

If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:

• There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure
• The email details you entered were incorrect
• You provided your email address less than 23 hours before departure

The messages are available in English only.

Emails will only be sent to you for the specific flight/s you requested, and your contact details will not be used for any other purposes.

If you are at the airport, simply go to the Emirates check-in desk or sales desk with your passport and flight details. Our agent will print out your ticket details to accompany your boarding card if this is required. There is no charge for this.

If you can’t find your booking reference or ticket number, please contact us.

If you booked your flights with a travel agent, please contact them to receive your reservation details.

If you booked with Emirates, please contact your local Emirates office(opens in the same window) with details of your flights, dates and the names of the passengers booked and we will locate the booking for you.