Your safety

We’re offering Chauffeur-drive in nearly all our current destinations. We’ll continue to get back on the road as soon as we can. You can check our Chauffeur-drive service availability here. 

In Dubai, your driver will be wearing a mask and gloves, and you will need to wear a mask when you enter the vehicle. You may also need to wear gloves depending on the regulations in your destination. We can offer these if you don’t have your own, and we also have hand sanitiser in the car.

To keep a safe distance between our driver and passengers, you will need to sit in the back seats and we’re limiting the number of people in each car. 

The car is completely cleaned and disinfected from the start of every driver’s duty. And the interior is sanitised after every trip, including buckles, handles, buttons, switches and blinds. 

Our Business Class Lounge on Concourse B at Dubai International airport is open for First Class, Business Class and eligible Emirates Skywards customers. Our other lounges in Dubai and around the world remain closed for the time being.

We’ve modified our lounge services to maintain strict hygiene levels and to reduce contact. Everyone in the lounge must wear a face mask except while eating or drinking.

To maintain social distancing there are spaced floor markers in the entrance, and we’ve reduced the number of people able to enter the lounge. Our chairs and tables are spaced further apart and are thoroughly sanitised after each use.

First Class customers can order from our contactless menu by scanning a QR code with their phone. Our Moët & Chandon champagne bar is open exclusively for First Class customers. Business Class customers can enjoy a buffet served by our team.

Cleaning teams sanitise the washrooms after each use and frequently sanitise common touchpoints. In our showers, we provide hygienically packed towels and mats. You can also visit the Timeless Spa at Dubai International Airport Hotel where a complimentary 15 minute treatment is available if you are eligible.

We sanitise our recliner seats in the quiet areas after each use and we’ve removed the blankets and pillows. We’ve also removed the newspapers and magazines for now. We are offering some business services, however our shoe shine service and children’s area remain closed until further notice.

When you arrive on board, all our cabin crew will be in full personal protective equipment (PPE). You will need to wear your mask at all times throughout the flight, except when eating or drinking. Depending on the regulations in your destination you may also need to wear gloves or other PPE. 

If you’re flying into Dubai, we’ll give you a hygiene kit on board containing a mask, gloves, hand sanitiser and antibacterial wipes.

It’s our top priority to maintain strict levels of hygiene on board. So we’ve currently modified some of our services. You can check all our current services here.

We’re taking every precaution to mitigate the contact in the cabin, including closing our social areas. We’re following all the guidance from the health and aviation authorities along with our additional safety measures to reduce the risk of infection on board. This includes our modified services, enhanced cleaning and disinfecting, and ensuring everyone wears PPE.  

The cabin air is constantly cleaned with advanced HEPA air filters as powerful as the ones used in hospitals. Watch our video to see how it works.

Our lavatories are frequently disinfected. And if the flight is longer than 1 hour 30 minutes, we’re adding an extra member of our cabin crew dedicated to cleaning the lavatories. Before every trip, all our aircraft go through an enhanced cleaning and disinfection process.