Accessibility information
Help & Support
Submit a form for your request
For help with travel documents, to ask about a service, give us a compliment or to make a complaint.
Refund
Complete our form to request a refund on a flight or service.
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Tax Invoice Request Form
Use this form to request a tax invoice for Emirates flights.
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Feedback or complaints
Tell us about a problem or share an opinion about any of our products and services.
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Best price claim match
Use this form to request a price match for a lower fare you found on another website.
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Cancelled flight certificate
Use this form to request proof of flight cancellation.
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Data Access Request Form
Under the European Union General Data Protection Regulation, you can ask for information about your personal data and make other requests regarding your personal data.
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Account query
Use this form to submit an Emirates Business Rewards account question.
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Delayed baggage certificate
Use this form to request proof of delayed baggage.
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Request to carry firearms, weapons and ammunition
Use this form to request approval to carry these items on your flight
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Delayed flight certificate
Use this form to request proof of flight delay.
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Emirates Dubai Stopover
Use this form to enquire about Emirates Dubai Stopover.
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Proof of travel certificate
Use this form to request proof of travel.
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Special assistance and wellness
Use this form if you require special assistance and additional support on your upcoming trip.
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Complaint Follow-up
Use this form to follow-up on an existing feedback case.
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Group bookings
Use this form if you would like to make a booking for 10 or more passengers
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Travelling with pets
Use this form if you are planning to fly Emirates with your pet.
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Lost Property form
Complete this form if you have lost personal items in the airport or on board an Emirates flight.
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Claim Miles from a partner
Use this form to Claim Miles from an Emirates Skywards Partner.
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Help and Support
Submit a form for your request