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Emirates Skywards

Cash+Miles

  • Cash+Miles payment is available when you book Emirates marketed flights, including those operated by our codeshare partners.

  • Yes, you can use Cash+Miles at the time of booking to pay for flights for family and friends.

  • No, Cash+Miles can’t be used to upgrade a booking. There is no change to the way you are currently able to upgrade bookings.

  • Yes, your Miles will be refunded if you cancel a booking you paid for using Cash+Miles. However, any Miles that expired within the purchase period will not be refunded to your account. If you have completed part of your journey and want to cancel and refund the rest, your ticket will be re-priced so only the unused percentage of Cash+Miles will be refunded to you. Miles used to pay for related products and services are non-refundable unless the cancellation or change is involuntary or due to operational reasons.

  • You can make changes to your Classic Rewards ticket online through Manage your booking or by calling your local Emirates Contact Centre.

  • You can pay for lounge access, excess baggage and paid seat selection using Cash+Miles.
  • Yes, you can change any seat that you paid for using Cash+Miles, subject to availability. However, you can only pay with cash if there is a price difference between the seats.
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My Family

  • Including the Family Head, there can be up to eight members.
  • You can invite any members of your immediate family to join. If they’re not already Emirates Skywards members, they’ll just need to register first before you can add them. Immediate family members include the following: Husband, Wife, Domestic Partner, Son, Step-Son, Daughter, Step-Daughter, Mother, Mother-in-Law, Step-Mother, Father, Father-in-Law, Step-Father, Brother, Sister, Granddaughter, Grandson and Domestic Helper.
  • The Family Head is responsible for creating the My Family account, adding members, removing members, making travel bookings, redeeming Skywards Miles and all other day-to-day account management. Any member aged 18 or above can register as the Family Head.
  • A Family Member is listed as part of your My Family account, and can choose to contribute a percentage of the Skywards Miles earned on their Emirates Flights or flydubai Flights and our airline partners, spend with our bank, hotel, car rental, retail and lifestyle partners, you can automatically pool the Miles you earn into a My Family account and redeem Skywards Miles from a My Family account if you are 18 or above.
  • Any Emirates Skywards member aged 18 years or above can become a Family Head and create a My Family account.

  • Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email.

    If you’re adding a child, they can be added without an invitation as long as they’re already a Skysurfer and the Family Head is their parent or guardian.

    Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family.

    An invitation email will only expire 14 days after a Family Head sends it (validity of email will be mentioned on the email sent to the member).

    Family Head may withdraw the invitation prior to it being accepted.

    When an invitation email is sent, it will direct the individual to the Emirates Skywards login/Join now page. The individual will then need to login to their account or join the Emirates Skywards Programme.

    A member needs a unique email address to join Emirates Skywards

  • When you’re added to My Family, you’ll be asked to choose a Skywards Miles contribution percentage of 0% or 100%. You can change this at any time.
  • Your current Skywards Miles balance and Tier Miles balance will remain as before. For any future Skywards Miles you earn on Emirates Flights, you can choose to contribute all of your Skywards Miles to your My Family account or choose not to contribute your Skywards Miles and they will be set to 0%. The contribution percentage can be changed at any time.
  • Yes, you can set your Skywards Miles percentage contribution to 100% so that all the Skywards Miles you earn on future Emirates flights or with our partners go into your My Family account. Any Tier Miles you earn on the flight will still be credited to your individual Emirates Skywards account.
  • Yes, you can change the contribution percentage or stop contributions at any time by selecting the ‘Edit’ button which appears next to your name on the My Family dashboard. You can also set the contribution percentage to zero and credit all future Skywards Miles into your individual Emirates Skywards account.
  • Yes, the contribution includes all Miles earned including those earned as a bonus or through a promotion. The number of Miles contributed, will always be rounded up to the next whole one.
     
    Once Miles have been contributed into My Family, they can’t be transferred back to the individual member.
  • Tier Miles will continue to be credited to your individual Emirates Skywards or Skysurfers account and cannot be contributed to My Family.
  • Yes. You can change your contribution percentage at any time, however the change will only take effect after your current set of flights are complete. For example, if you are currently between flights i.e. Bangkok – Dubai – London, the new percentage contribution will take effect after you arrive in your final destination, London.

  • Skywards Miles can be redeemed from the My Family account for Classic Reward flights, on flights where Cash+Miles is offered, for Instant Upgrades at check‑in, with selected retail and lifestyle partners* (as offered by Emirates and our Partners), to donate Skywards Miles to support Emirates Airline Foundation initiatives, and on selected Skywards Exclusives events (subject to the Skywards Exclusives terms and conditions set out in these Programme Rules in respect of Skywards Exclusives). Emirates may amend the partner list at any time. 

    *Exclusions may apply. Refer to individual partner terms and conditions for further details.

  • The Family Head and My Family members aged 18 or above can redeem Miles from a My Family account.
  • No, the Family Head can’t be removed. They have the option to close the My Family account but will forfeit any remaining Skywards Miles.
  • Once you’re logged into My Family, you can choose to remove a member. If the member is over 18, we’ll send them an email to let them know about the change. If you remove a child, we’ll send an email to their registered parent or guardian. Once they’ve been removed, they can no longer contribute Skywards Miles or be included in any redemption.
  • Miles will remain in the My Family account and can be used by the Family Head for current/existing My Family account members only.
  • The Miles you contributed to My Family would not be transferred back to your individual account.
  • If you are receiving an error message when accepting an invitation to join a My Family account, please make sure you are logged into your own Emirates Skywards account or that the invitation link has not expired.
  • If you send an invitation to an incorrect email address, you can withdraw the invite. Alternatively the invite will expire after 14 days.
  • Yes, as long as their parent or guardian is the Family Head. If the child is aged between two and 18, they’ll also need to register as part of our Skywards Skysurfers programme if they’re not already a member so they can earn Miles and contribute to My Family.
  • Yes, infants can also be added for redemption purposes only, but they can’t earn or contribute Skywards Miles to My Family. Any number of infants can be added as they don’t count towards the total number of Family Members.
  • Yes, you can contribute up to 100% of the Miles you earn on flights with Emirates, flydubai and other airline partners, as well as the Miles you earn with our bank, hotel, car rental, retail and lifestyle partners. Only the Miles you’ve earned with financial conversion partners can’t be pooled into your My Family account.
  • The Family Head and Family members can only join and be part of one account at any one time.  If the Family Head or Family member wants to join a new account they must first be removed from the current account.
  • Miles earned on flydubai flights can be pooled into the My Family account.

  • In the event of the death of a Family Head Emirates Skywards may, in its sole discretion, reinstate the deceased Member’s available Miles in the ‘My Family’ account to the credit of his/her legal beneficiaries provided that his/her ‘My Family’ account holds a minimum balance of 2,000 Miles at the time of receipt by Emirates Skywards of any application for such Miles.

  • These services are currently only available to a member using an individual Emirates Skywards account and do not apply to My Family accounts.
     
    Additional Miles can’t be purchased for My Family accounts.
     
    Miles contributed to a My Family account can’t be gifted, transferred or reinstated.

  • Similar to the Skywards Miles in your individual account, the Miles in your My Family account will be valid for three years from the date of travel.

    The expiry date is linked to the birth month of the individual member who contributed the Miles. For example, if you earned the Miles you contributed in May 2023 and your birthday is in August, these Miles will expire on 31 August 2026.

    You can regularly check the My Family dashboard to see if you have Miles expiring soon.

  • Your first name, last name and Skywards Miles contribution percentage will be visible to all other members in your My Family account. Details related to transactions i.e transaction type, passenger name (title, first name and last name for the member who has flown) and the number of Skywards Miles contributed to the account and also used for a redemption booking will also be shared.
     
    In addition, the Family Head will be able to see details related to redemption flight tickets, including cabin class and fare brand.

  • No, you can’t use the Skywards Miles in your My Family account on Discounted Cabin Upgrades offered as part of your Exclusive Platinum Privileges.

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Skywards Everyday

  • Skywards Everyday is a mobile app operated by Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai. With Skywards Everyday, you can easily and instantly earn Skywards Miles on your everyday spends in the UAE and get closer to your next reward.
  • To link your payment card in the app, select ‘My Cards’ and select ‘Link a card’, enter the 16-digit card number, click to accept the Skywards Everyday terms and conditions, and select ‘Save’.  Your card will then be linked.

  • You can earn Skywards Miles with registered Visa and Mastercard credit and debit cards with the Visa or Mastercard symbol, including cards registered with Apple Pay, Samsung Pay, Android Pay and other payment wallets.

    Eligible Visa payment cards include all internationally issued payment cards bearing the Visa symbol in markets where Visa supports card linking.

    Eligible Mastercard payment cards include cards with the Mastercard symbol issued in markets that support card linking, including Argentina, Australia, Brazil, Canada, Denmark, Germany, Qatar, United Arab Emirates, United Kingdom and United States of America.

    Skywards Miles cannot be earned on transactions made using any of the following payment cards: Amex, Diners Club, retailer store cards and gift cards.

  • You can link a maximum of five (5) eligible payment cards.
  • Yes, you can make up to 5 changes in a 12-month period starting from the date you linked your first eligible payment card.

  • Loyal Solutions is the Card Linking Service provider of the Emirates Skywards Everyday mobile application. When linking an eligible payment card, you acknowledge and consent to Loyal Solutions collecting, using and transferring to Visa and MasterCard payment networks a Visa or MasterCard debit or credit card number.

    For more information please visit https://www.emirates.com/ae/english/skywards/partners/skywards-everyday/

  • You must be a registered cardholder or have received permission from the registered cardholder to link an eligible payment card in the Skywards Everyday app.
  • No, you can’t link eligible payment cards to multiple Skywards Everyday app users. You can only link payment cards to one account at a time.
  • You can update your card details and remove expired, cancelled or suspended payment cards in the ‘My Cards’ section of the Skywards Everyday app. You will need to update your details to continue to earn Miles. You won’t be able to claim Miles for payments you made using cards that are not linked to your account.
  • No, you can link your payment cards to Skywards Everyday at no charge.
  • You can earn Skywards Miles with our partners at participating outlets listed on the Skywards Everyday app.
  • You will earn Skywards Miles on your everyday purchases. From time to time, we may have special offers where you can also earn Tier Miles with Skywards Everyday.
  • Yes, Skywards Miles earned through Skywards Everyday can be used in the same way you do the Miles you earn on Emirates and flydubai flights, with our global partners and when using cobranded cards.
  • No, you’ll need to download the Skywards Everyday app to earn Miles with Skywards Everyday.
  • No, Emirates Business Rewards accounts are not eligible to earn Skywards Miles with Skywards Everyday.
  • Yes. The Skywards Miles you earn with Skywards Everyday are like any other Miles and are subject to Emirates Skywards Programme Rules. You can automatically pool the Miles you earn with Skywards Everyday partners into a My Family account.
  • No, Skywards Skysurfers accounts are not eligible to earn Skywards Miles with Skywards Everyday.
  • You can download the Skywards Everyday app from iOS App Store and Google Play Store.

  • The Skywards Everyday app requires a minimum of iOS 12 or Android 7 software. Make sure you have the latest version of your operating system.

    If you continue to face issues in accessing the Skywards Everyday app, please contact us on Live Chat*

    *Live chat is currently available only in English.
  • When you enable location services, you’ll easily find Skywards Everyday partner locations and available special offers.

  • With Skywards Everyday offer notifications, you’ll always know when you can get bonus Miles and special offers from our partners. You can choose to turn on or disable offer notifications at any time through the Notifications section of the app.

    Miles earning notifications tell you how many Miles you’ve earned every time you spend with our Skywards Everyday partners. You can choose to turn on or disable Miles earning notifications at any time through the Notifications section of the app.

  • You can simply switch between mobile screens to refresh the app screen. Your Skywards Miles balance will automatically refresh once the Miles have been credited. Miles will be credited to your Emirates Skywards membership account after the transaction has been processed and verified by the payment network (Visa or Mastercard), except when the Skywards Everyday partner has a refund policy. Where select participating partners offer a full refund, Skywards Miles will be credited to your membership account after the refund period, provided the purchase has not been cancelled or refunded.

  • You won’t be able to earn Skywards Miles on some purchases, such as 24-karat gold bars and coins. 

    The number of Miles you’ll earn is based on the total amount you paid, excluding government taxes and after any discounts have been applied.

  • Yes, you can earn Skywards Miles on the total amount you paid after any discounts have been applied. For example, if you received a 20% discount on a bill of AED 100, you will earn Skywards Miles on the remaining amount of AED 80.

    Please note that Skywards Miles will not be awarded on government taxes.

  • The number of Skywards Miles you earn is based on the total amount you spent with Skywards Everyday partners after any discounts have been applied and excluding government taxes.
  • No, you can only earn Skywards Miles on purchases made using an eligible payment card linked to the Skywards Everyday app.
  • No, you can’t earn Skywards Miles on exchanged items or purchases made with store credit.
  • You can earn Skywards Miles on online purchases with selected partners. Check the partner overview in the app to identify partners that offer Miles for online purchases.
  • No, you can only earn Skywards Miles immediately at checkout on payments made using your linked cards.

  • Skywards Miles earned for eligible purchases will be credited to your Emirates Skywards membership account after the transaction has been processed and verified by the payment network (Visa or MasterCard), this can take up to 10 days. Where select participating partners offer a full refund, Skywards Miles will be credited to your membership account after the refund period, providing the purchase has not been cancelled or refunded.

  • You will earn Skywards Miles on your total purchase value, excluding taxes.  You won’t earn Skywards Miles on the tax amount applied to your purchases.
  • The Miles balance that appears on your Skywards Everyday app homepage is the total number of Miles you’ve earned to date. You can view the Miles you earned with Skywards Everyday in the My Profile tab under My Skywards Everyday Statement.

  • If a Skywards Everyday partner has a refund policy offering a full refund, your Miles will be ’Pending’ in the ’My Statement’ page, until the refund policy period has ended. Skywards Miles will be credited to your membership account after the refund period, providing the purchase has not been cancelled or refunded. 

    Where Skywards Miles have not been credited for an eligible transaction, you are requested to contact Emirates via the Help section on emirates.com, providing your credit or debit card purchase receipt (the small receipt).

  • You can use your Skywards Miles as soon as they have been credited and you can see them in your Emirates Skywards account.
  • Skywards Miles earned with Skywards Everyday follow the same Emirates Skywards Programme Rules for Miles earned under Emirates Skywards.
  • You can spend Skywards Miles on future trips, hotel stays, live events, exclusive invitations and more. Visit the Spend Miles page for more details.
  • You can avail of one or more ongoing offers on the Skywards Everyday app. The Miles you earn will be based on the total amount you spend. For example, if you earn 100 Miles from a partner who is offering double Miles, then you will receive 200 Miles from the partner. If Skywards Everyday is also running a double Miles offer, you will earn a further 100 Miles for that transaction, amounting to a total of 300 Miles.
  • Points exchange allows you to convert your Skywards Miles to another loyalty programme’s currency and convert other loyalty programme currency to Skywards Miles, with participating partners listed on the Skywards Everyday App.
  • Open the app, tap the Points Conversion section and follow the instructions to link your Skywards Everyday account to your preferred conversion partner’s programme. Once your account has been successfully linked, you can proceed with converting your Skywards Miles.

  • If you are not already an Emirates Skywards member or a member of the conversion partner programme you must create an account in each programme. Your name and date of birth must match in both Emirates Skywards and the conversion partner’s programme profiles. Make sure you have your credit or debit card saved in your Skywards Everyday App before you start linking the conversion partner’s programme account. 

    You can update the details of your Skywards account by logging in to Emirates.com and accessing My Account. 

    If you need support updating your details, please contact us on Live Chat*

    *Live chat is currently available in English only.

  • No, you only need to link your accounts once with each conversion partner.
  • No, you must be the account holder in both programmes to have your accounts linked.
  • You can have multiple programmes (conversion partners) linked to your Skywards Everyday account simultaneously. However, only one account per programme can be linked.
  • Yes, you can remove and re-add your account at any time. However, you are only allowed to change your account linked one time within a 12-month period.
  • As long as your name and date of birth in your second account with the conversion partner match your Emirates Skywards profile, you can make one change in a 12-month period.
  • No, by linking your account in the Skywards Everyday App, you will not automatically convert your Miles into the selected conversion partner’s points. You need to go to the Points Conversion section in the Skywards Everyday App and select the amount of Miles you wish to convert every time you want to exchange your Miles.
  • Yes. You can convert other programme currency points from our conversion partners to Skywards Miles by accessing our conversion partner’s app and following the instructions for Points Conversion.
  • You can verify the list of conversion partners available under the Points Conversion section in the Skywards Everyday App.
  • You can convert a minimum amount of 2,000 and a maximum amount of 150,000 Miles in a single transaction.
  • Each participating conversion partner will vary. Details are mentioned on the Skywards Everyday and participating conversion partner apps.
  • No, after you convert your Skywards Miles, they cannot be reversed back to your account.
  • When you use Points Exchange, Emirates and the conversion partner collect personal information like your name, e-mail, and membership details. Emirates Privacy Policy applies to your personal information within the Skywards Everyday App. Emirates is not responsible for the Conversion Partner's data handling, so please review their privacy policy for details. For Emirates' Privacy Policy, click here.

  • You can choose to redeem your Skywards Miles against an eligible purchase after completing the purchase at a participating outlet.

    You can use your Skywards Miles after you’ve made an eligible purchase at a participating partner outlet.

    To use your Skywards Miles, you need to:

    1. Make sure you’ve enabled the Redemption option in your preferences on your Skywards Everyday App before making a purchase
    2. Pay for the purchase using one of the eligible payment cards saved in your Skywards Everyday App
    3. Select the number of Skywards Miles you’d like to spend on your purchase when you receive the redemption alert.

    You can also go to your statement page on your profile and choose eligible transactions to spend your Miles on. We recommend that you turn on redemption notifications in your Skywards Everyday App settings to receive redemption alerts. Make sure to respond to the redemption alert or carry out the redemption via your My Statement page within 24 hours of receipt of the redemption alert or the eligible purchase.

    Once you complete the redemption, your Skywards Miles will be debited from your account and the corresponding cash amount will be refunded to the payment card you used for that purchase.

  • You’ll see the equivalent cash amount when you select the number of Skywards Miles to use on your purchase. You can refer to your ‘My statement’ page on the Skywards Everyday App and select the eligible transaction(s) at any time to see the cash value credited to your payment card.
  • You’ll automatically earn Skywards Miles if you don’t take any action within 24 hours of making an eligible purchase. You will no longer have the option to use Skywards Miles for that transaction.
  • If you switch off the Redemption option in your Skywards Everyday App, you will automatically earn Skywards Miles on all your eligible purchases. You will not be able to use your Skywards Miles for your purchases on the Skywards Everyday App.
  • No, if you disable the Redemption option in your Skywards Everyday App preferences, you will no longer have the option to use Skywards Miles for any transactions.
  • No, you’ll need to make sure that the Redemption option is switched on before making a purchase. Even if the Skywards Miles have not yet been credited to your account, you won’t be able to use your Skywards Miles on that transaction.
  • If a participating outlet offers refunds, your transaction will be Pending on your My Statement page until the applicable refund period has ended. Once the refund period ends, you’ll have the option to use your Miles for that transaction as long as you had the Redemption option switched on when you made the purchase.
  • You can spend a minimum of 500 Skywards Miles and a maximum of 150,000 Miles per eligible purchase.
  • No, once you’ve used your Skywards Miles on a purchase, they can’t be credited back to your account.
  • No, the cash amount will be returned to the same card used to pay for the eligible purchase.

  • The statement credit can take up to two days from the date of redemption to reflect in your payment card account. In the unlikely event that the cash equivalent has not been credited to your account within 15 days from the date of redemption, please contact us along with a copy of the credit or debit card payment receipt. You can contact us on Live Chat*

    *Live chat is currently available only in English.

  • When you spend your Skywards Miles via the Skywards Everyday App, Emirates collects the following personal information: your name, your email address, your Emirates Skywards membership details and your transaction data. Emirates Privacy Policy applies to your personal information available within the Skywards Everyday App. Emirates is not responsible for the handling of your data by a participating outlet. Please review a participating outlet’s privacy policy for information on how they handle your data. For Emirates' Privacy Policy, click here.
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Skywards+

  • Skywards+ is an online subscription that can be purchased on emirates.com for an annual fee.
  • Skywards+ is open to all Emirates Skywards members aged 18 years and above.
  • Skywards+ packages and associated benefits can be viewed on the benefits page. Current skywards+ subscribers will only see the benefits relating to their purchased package.
  • Once you have paid the annual subscription fee, you will receive a confirmation email with a receipt. The next time you log into your Emirates Skywards account, you will see Skywards+ written alongside your other membership details.
  • No. You can enjoy your Skywards+ benefits in addition to the benefits and rewards related to your current tier status.
  • Skywards+ subscriptions are valid for 12 months, and will expire on the last day of the twelfth month. For example, if your subscription started on 1 November 2021, it will expire on 31 October 2022. Auto renewal does not apply to Skywards+ subscriptions.
  • No. Skywards+ subscriptions are valid for 12 months from date of subscription and are non-refundable and non-transferable.
  • No. Your Skywards+ subscription and associated benefits are for your exclusive use and cannot be transferred, gifted or sold.
  • Yes, you’ll get bonus Miles on any flights marketed and operated by Emirates or flydubai (flights with an EK flight number) or flights marketed or operated by flydubai. For example, if you are travelling on an Emirates marketed flights operated by flydubai or flights marketed or operated by flydubai, you will earn the bonus Skywards Miles and/or Tier Miles depending on the Skywards+ package you subscribed to.
  • In cases where you are eligible for more than one bonus/benefit, only the higher of the two will apply.
  • In cases where you are eligible for more than one bonus/benefit, only the higher of the two will apply.
  • Your Skywards+ bonuses will reflect in your statement within 24 hours after your flight. If they do not show, you can call our Contact Centre.

  • Yes. You can use your Upgrade Rewards benefit for your travel companions. When you book your Upgrade Rewards on emirates.com or at check-in, Miles will be deducted from your account for all or selected passengers in the same booking or flight. You can also book Upgrade Rewards through emirates.com for other passengers even if you’re not travelling with them. However, you can only use this benefit for other passengers at check-in if you’re also travelling.

  • No. Skywards+ subscriptions are valid for 12 months from date of subscription and are non-refundable and non-transferable.
  • No, you can only enjoy your Skywards+ lounge access and additional baggage benefits when you travel on flights marketed and operated by Emirates. This also applies to Classic Rewards and Discounted Upgrade Rewards booked on emirates.com
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flydubai email offers

    1. Emirates airline news and offers
    2. Emirates Skywards news and offers
    3. flydubai airline news and offers

  • You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.

  • You can subscribe to receive Emirates, Skywards and/or flydubai news and offers either at the time of enrolment into Emirates Skywards or when you are logged into the Emirates Skywards account page, under Personal Preferences.

  • You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.

  • You can subscribe at the time of enrolment into Emirates Skywards, by updating your Emirates Skywards account preferences or on the flydubai website.

  • Emirates Skywards is the loyalty programme for both Emirates and flydubai; therefore, you have the option to choose to receive airline news and offers from both Emirates and flydubai.

  • At the time of enrolment into Emirates Skywards, you were given the option to subscribe to Emirates, Emirates Skywards and/or flydubai news and offers. Your communication preferences have been updated accordingly.

  • This means that the email address you have used is associated with several Emirates Skywards membership numbers or the name you have provided does not match the name on your Emirates Skywards account. Please log in to your Emirates Skywards account and update your email subscriptions under Personal Preferences.

  • You will receive all flydubai news and offers, including promotions from flydubai cargo and Holidays by flydubai.

  • Your name and email address will be shared with flydubai in order for you to receive such newsletters. flydubai is responsible for the processing of your personal information as per flydubai’s privacy policy(Opens an external website in a new window).

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