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Emirates Skywards Program Rules

The Emirates Skywards Frequent Flyer Program (''Emirates Skywards'') is operated by Emirates. The Emirates Skywards website (the ''Website'') and the Emirates app (“the App”) are offered to Emirates Skywards Members conditioned on acceptance by the Member of these Terms & Conditions. By accessing and using the Website or the Emirates App, you agree to all such Terms & Conditions.

MODIFICATION OF PROGRAM

Emirates Skywards is governed by the Emirates Skywards program rules (“Program Rules”). Emirates Skywards reserves the right to change, modify, or amend any part of the Emirates Skywards program at any time in accordance with the Program Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, member travel benefits, and specific features of promotional offers.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The information published on the Website or the App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the App will be uninterrupted or that there will be no failures, errors or omissions, or loss of transmitted information, or that no viruses will be transmitted on the Web Site or the App. Emirates Skywards makes no representations about the suitability of the information, products, and services contained on the Website or the App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates Skywards hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement

IN NO EVENT SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEB SITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEB SITE OR THE APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEB SITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

LINKS

The Web Site or the App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only, and your use of these sites may be subject to terms and conditions posted on them. Emirates Skywards' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites, and Emirates Skywards accepts no liability for their content.

UNDER NO CIRCUMSTANCES SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD-PARTY WEBSITES.

CONTENT AND MEMBER SUBMISSIONS - FORUM

The Web Site contains bulletin boards and other message or communication facilities, some of which are offered only to Emirates Skywards' upper-tier members. Any opinions, views, or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates Skywards. Emirates Skywards is under no obligation to review any messages, information, or content posted on the Web Site and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates Skywards reserves the right to review, edit, or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive, or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Web Site. You agree that when posting a message on the Website, you shall not do any of the following:

  • defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • publish, post, distribute, or disseminate any harmful, threatening, defamatory, abusive, infringing, offensive, obscene, vulgar, indecent, or unlawful material or information;
  • advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters of any kind; or
  • post messages impersonating others.
You further agree that when using the Web Site or the App you shall not:
  • upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
  • upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or
  • delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.

INDEMNITY

You agree to indemnify Emirates Skywards, its employees, agents, and representatives, and to hold them harmless from and against any and all claims and liabilities (including legal costs) that may arise from your submissions to the Web Site or the App, from your use of material obtained through the Web Site or the App, from your breach of these Terms & Conditions, or from any such acts arising through your use of the Web Site or the App.

Emirates Skywards reserves the right, in its sole discretion, to deny access to the Web Site or the App or any portion of it without notice or liability.

PRIVACY

Emirates Skywards' Privacy Policy is set out in clause 18 of the Program Rules.

Copyright (c) Emirates 2014. All rights reserved

EMIRATES SKYWARDS PROGRAM RULES

PLEASE READ THESE PROGRAM RULES CAREFULLY TO FAMILIARIZE YOURSELF WITH THE BASIS UPON WHICH BENEFITS AND REWARDS MAY BE EARNED, AWARDED, MODIFIED, OR CANCELED.

  1. Definitions and Interpretation

    1. In these Program Rules:
      • Account means the account to/from which the Miles of a Member will be accrued/deducted.
      • Base Miles means the Miles a Member earns for a Qualifying Flight(s) in Economy Class when he or she purchases a Skywards Flex Fare from one Skywards zone to another Skywards zone.
      • Class Bonus means the Miles a Member earns for a Qualifying Flight(s) in Business Class or First Class.
      • Codeshare Flight means a flight that has the airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline.
      • Coordination Agreement means the Master Coordination Agreement between Emirates and Qantas dated September 6, 2012 (as amended or restated from time to time).
      • Emirates means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended).
      • Emirates App means the Emirates Skywards Application available on iPad.
      • Emirates Contact Center means each of the contact centers for Members established in Dubai, Mumbai, Karachi, Manchester, Melbourne, and New York and having the contact details as published by Emirates Skywards.
      • Emirates Qantas Alliance means the alliance pursuant to which Emirates and Qantas cooperate in various aspects of their respective commercial businesses, as defined by the Coordination Agreement.
      • Emirates Skywards means, as the context requires, Emirates operating a frequent flyer program on its own behalf or the name given to the frequent flyer program itself. Emirates Skywards is a trademark or registered trademark of Emirates.
      • Skywards Flex Fare is any non-discounted commercial fare that is not subject to the Emirates Skywards Saver Fare restrictions (defined below).
      • Emirates Skywards Flex Reward means a reward ticket, paid for in full or part with Skywards Miles, that is governed by the Emirates Skywards Flex Reward rules and restrictions.
      • Skywards Saver Fare means an Emirates fare that is subject to any eligibility restrictions relating to purchase (including, but not limited to, "student," "senior," "seaman," "missionary," "cruise," "youth," "companion," "group," "inclusive tour," and "air pass" fares) and/or limited seat availability, sales period (''must purchase by'' date), restrictive conditions (including but not limited to change fees, min/max stay requirements, flight restrictions, or advance purchase requirements), and all fares sold by other airlines for journeys partly flown on Emirates.
      • Emirates Skywards Saver Reward means a reward ticket, paid for in full or part with Skywards Miles, that is governed by the Emirates Skywards Saver Reward rules and restrictions.
      • Family Bonus Member means a person as defined in clause 16 of the Program Rules.
      • Member means a person who has applied for membership in the Emirates Skywards frequent flyer program and has been issued a membership number in this respect.
      • Membership Tier means a membership level in the Emirates Skywards frequent flyer program.
      • Miles means points accrued by a Member under the Emirates Skywards frequent flyer program based on the consumption of qualifying goods and services. Unless otherwise stated, this term encompasses both Skywards Miles and Tier Miles.
      • Miles Calculator means the calculator on the Web Site that determines how many Miles will be credited to the Member's account when he or she takes a Qualifying Flight, or the number of Miles to be redeemed for an Emirates flight Reward ticket.
      • Operational Date means March 31, 2013.
      • Partner means a provider of goods or services that is participating in Emirates Skywards from time to time. Partners may include airlines; hotels and resorts; financial, leisure, and lifestyle service providers; and car rental companies. 
      • Personal Detail Bonus means Miles that may be awarded to a Member from time to time for updating his or her personal details at Emirates Skywards' request. 
      • Qantas means Qantas Airways Limited.
      • Qantas Group means Qantas and its subsidiaries from time to time.
      • Qantas Termination Date means the date on which the Emirates Qantas Alliance is terminated.
      • Qualifying Flight(s) means a flight(s) on Emirates, or a codeshare flight(s) marketed by Emirates but operated by another airline, between the point of origin and point of destination of the outward and/or return journey.
      • Relevant Member means a Member:
        • whose membership commenced on or after the Operational Date; and
        • who has flown on more than four flight sectors operated by Qantas
          • in any consecutive five-year period between the Operational Date and the Qantas Termination Date; or
          • in the event the Qantas Termination Date falls before the 5th anniversary of the Operational Date, during the period between the Operational Date and the Qantas Termination Date.
      • Reward means specified goods or services to be provided by Skywards or a Partner to a Member in exchange for Emirates Skywards Miles. 
      • Skysurfers means the exclusive Emirates Skywards club for Members between 2 and 16 years of age. 
      • Skywards Miles means those miles earned every time a Member takes a Qualifying Flight or purchases qualifying goods and services from any Partner and which can be redeemed for Rewards under the Emirates Skywards Program Rules. 
      • Tier Bonus means additional Skywards Miles accrued by Platinum, Gold, and Silver Members, earned by taking a Qualifying Flight(s). 
      • Tier Miles means those Miles accrued in respect of qualification for a Membership Tier, earned by taking a Qualifying Flight.
      • Upgrade Reward means the redemption of Skywards Miles for travel in a higher cabin than the class shown on the Emirates flight ticket.
      • Web Site means the Emirates Skywards website at www.emirates.com.
    2. In these Program Rules, unless a contrary intention appears: 
      • a reference to the singular includes a reference to the plural, and vice versa;
      • a reference to a gender includes a reference to the opposite gender;
      • a reference to a party includes a reference to its authorized employees; and
      • headings are inserted for the purpose of convenient reference only.

  2. Membership

    1. Application for membership in Emirates Skywards is open to any individual who is at least 2 years of age. A corporation, firm, partnership, or other entity is not eligible to become a Member.
    2. An applicant for membership must supply all of the information required in the Emirates Skywards membership application form. Applications for Members under 18 years must be signed by a parent or guardian. Emirates Skywards may accept or reject any application for membership at its absolute discretion. If an application for membership is rejected, then any benefit that may have accrued to the applicant through the use of a temporary membership card will be null and void.
    3. Emirates Skywards will issue each Member a permanent membership number against which his or her Miles will be accrued. The membership card may state an expiration date and, if so, is only valid for use up to that expiration date. The membership card may only be used by the Member named on that card. A membership card is not a credit card and is used for the purpose of identification only. A membership card is not transferable and at all times remains the property of the issuer. Members must return membership cards to an Emirates Contact Center without delay whenever requested by Emirates Skywards or any other party acting on its behalf. Members must immediately report lost membership cards to an Emirates Contact Center.
    4. Members must not misuse their membership in the Emirates Skywards frequent flyer program, including by
      • engaging in illegal or fraudulent activities or
      • selling, assigning, transferring, or acquiring (or offering to sell, assign, transfer, or acquire) any Reward or Miles other than in accordance with the Program Rules.
      • In the event of a breach of the Program Rules by a Member, including any breach of this clause 2.4, Emirates Skywards reserves the right to terminate the membership in accordance with clause 17.2.
    5. A Member may at any time cancel his or her membership by advising an Emirates Contact Center in writing or returning his or her membership card to an Emirates Contact Center.
    6. Emirates Skywards may at its absolute discretion suspend, cancel, or terminate a membership or a Member's accumulated Miles at any time.
    7. Membership is automatically terminated on the death or bankruptcy of a Member. Miles accumulated prior to termination in these circumstances will be immediately canceled. However, Emirates Skywards may, at its sole discretion, reinstate Miles in favor of the heirs of the deceased Member upon the application of his or her personal representative, provided that the deceased Member's account holds a minimum balance of 20,000 Miles at the time of the Member's death.
    8. Membership is not transferable. A Member is not permitted to hold more than one Account. All Miles and Rewards under Emirates Skywards are accrued by or issued to the Member in his or her Member Account.
    9. Activity statements will be available to Members via the Website while Emirates Skywards considers him or her to be an active Member and will include information concerning Miles accrued, redeemed, and expired.
    10. Members must notify Emirates Skywards of name changes in writing; notification must be accompanied by all necessary legal or other documentation as Emirates Skywards shall from time to time request as evidence of that change. Emirates Skywards may require additional information for Account validation purposes in the event of any change to a Member's personal details.
    11. All tax, duties, and other liabilities arising from the accumulation of Miles or the receipt and use of Rewards are and remain the sole responsibility of the Member and must be paid prior to the issuance of a Reward. Emirates Skywards gives no warranty or assurance in relation to such tax, duties, or other liabilities
    12. Members who are under 18 years will be unable to conduct certain transactions (such as purchasing or transferring Skywards Miles and redeeming Rewards) on the Web Site or the Emirates App.
    13. All Miles credited but not exchanged for Rewards, as well as any unutilized rewards, are canceled when a person ceases to be a Member.

  3. Skysurfers

    1. Members who are between 2 and 16 years of age automatically become members of Skysurfers.
    2. A Skysurfers membership number and card will be processed together and Emirates Skywards will make every reasonable endeavor to issue the card and number within 14 days of Emirates Skywards receiving the application form.
    3. Skysurfers Members are subject to the Emirates Skywards Program Rules and may have to be accompanied by a Member when utilizing certain benefits, such as lounge access and chauffeur-drive services.

  4. Account Management

    1. A Member may in writing to an Emirates Contact Center or through the Web Site nominate a ''Travel Coordinator'' (who must be at least 18 years of age) to have access to his or her membership Account to:
      • obtain information from that membership Account;
      • claim a Reward; and
      • amend any information held by Emirates Skywards concerning the membership, on behalf of that Member,
      provided that in accepting appointment as a Travel Coordinator, the appointed Travel Coordinator agrees to be bound by the Program Rules. All activities conducted by a Travel Coordinator in connection with the Member’s Account shall be conducted in line with the Program Rules.  All Account activity conducted by the Travel Coordinator shall be viewed as being conducted on behalf of the Member, and the Member shall be responsible for any breach of the Program Rules by the Travel Coordinator.  

      Prior to appointment, the Travel Coordinator shall be required to provide Emirates Skywards with proof of identity and contact details.  The Travel Coordinator and Member confirm that all information provided relating to the identity of the Travel Coordinator and contact details are true and accurate and that the provision of any false information will result in the Travel Coordinator’s appointment being terminated.  Emirates Skywards reserves the right in such circumstances to also terminate the Member’s Account in accordance with clause 17.2.

      Emirates Skywards reserves the right to terminate a Member's Account in accordance with clause 17.2 and/or to terminate the Travel Coordinator’s appointment, should Emirates Skywards determine in its sole discretion that the activities of the appointed Travel Coordinator in connection with the Member's Account are in contravention of the Program Rules.

      A Travel Coordinator who is not a Member is not entitled to any Emirates Skywards membership benefits or privileges.

  5. Membership Tier

    1. A Member may be granted a tier upgrade to the "Silver," ''Gold,'' or "Platinum" Membership Tier depending on the number of Tier Miles earned in any consecutive 13-month period. 25,000 Tier Miles or 25 qualifying flights are required to attain Silver Membership Tier, 50,000 Tier Miles or 50 qualifying flights are required to attain Gold Membership Tier, and 150,000 Tier Miles are required to attain Platinum Membership Tier.
    2. A Membership Tier is valid for one year from the month it is earned and may be renewed subject to the Member having accrued a further 25,000 Tier Miles or 25 qualifying flights, 50,000 Tier Miles or 50 qualifying flights, or 150,000 Tier Miles (as applicable) by the review date. Excess Tier Miles or qualifying flights earned in any review period may not be carried forward to a subsequent period.
    3. Members accrue Tier Bonuses at the following rates:
      • Platinum Member = Base Miles +75%
      • Gold Member = Base Miles +50%
      • Silver Member = Base Miles +25%
      • Tier Bonuses contribute to a Member's Skywards Miles account. They do not contribute to the Tier Mile account.
    4. The number of Tier Miles required for each Membership Tier may be changed by Emirates Skywards at any time without notice. 
    5. Emirates Skywards may establish, upgrade, or downgrade a Member's Membership Tier at its sole discretion.

  6. Tier Benefits and Privileges

    1. Pre-assigned seating on Emirates flights is available to all Members when the Member books the seat at least 48 hours in advance of the relevant flight and checks in at least 90 minutes before departure. Pre-assigned seating is subject to availability and to Emirates Conditions of Carriage for Passengers and Baggage.
    2. Lounge access is available to Platinum, Gold, and Silver Members traveling onwards in any cabin on Emirates flights. A Platinum or Gold Member may access Emirates Lounges across the Emirates network, while a Silver Member may access the Emirates Business Class Lounge at Dubai International Airport. Platinum and Gold Members can take a companion traveling on the same flight as the Member into the Emirates Lounge. Members traveling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates Lounge, excluding members traveling on Qantas codeshare flights. In some countries, minors (under 18 or 21 years of age) must be accompanied by an adult for lounge access. Learn more about lounge access.
    3. Additional baggage allowances are available to Platinum, Gold, and Silver Members traveling on Emirates flights only. Platinum Members are entitled to an additional 20 kg, Gold Members are entitled to an additional 16 kg, and Silver Members to an additional 12 kg over the baggage allowance shown on the ticket. Additional baggage allowances do not apply to any ticket that is subject to the IATA piece concept for baggage (e.g., any ticket to/from North America or South America), under which Members may check in multiple bags up to the piece allowance. All checked bags are subject to a maximum weight allowance of 32 kg per bag. Learn more about additional baggage allowances.
    4. A guaranteed seat in Economy Class is available to Gold and Platinum Members,* even without an existing reservation.** A guaranteed Economy Class seat will be confirmed only when no seats are available in the chosen class on a particular flight.** Emirates Skywards will do its best to confirm a Business Class seat for Platinum members. However, during major holidays and special events this may not be possible on some flights. The seat guarantee request must be made at least 48 hours prior to flight departure by calling an Emirates Contact Center. An Emirates agent will confirm whether an existing ticket is an eligible, full commercial Flex fare and valid for a guaranteed seat. If it’s not, the ticket can be upgraded for an additional charge. If there is no existing reservation, the agent can create a new reservation using an eligible fare. Learn more about the seat guarantee benefit.
      *Some commercial Flex fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Center.
      **Effective August 15, 2014
    5. e-Gate access at Dubai, Abu Dhabi International, and Al Ain Airports is offered free of charge to all Emirates Skywards Members. The e-Gate service is available to nationals of selected countries who do not require a visa to enter the UAE. Learn more about e-Gate access.
    6. Priority baggage handling is available to Platinum and Gold Members traveling in any class. Learn more about priority baggage handling.
    7. Tier benefits and privileges provided to a Member at each Membership Tier may be changed by Emirates Skywards at any time without notice. 

  7. Earning Miles

    1. A Member may earn Miles for Qualifying Flights or earn Skywards Miles using the qualifying services of Partners on or after his or her enrollment date. Qualifying Flights undertaken two months prior to enrollment are eligible for Miles. Partner transactions prior to enrollment date are not eligible for Skywards Miles. Skywards Miles and Tier Miles a Member earns for Qualifying Flights can be viewed via the Miles Calculator on the Website.
    2. To earn miles, a Member must either produce a membership card or quote the membership number at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked in for the first flight of an itinerary. 
    3. On Qualifying Flights, a Member will earn 100% of Base Miles when he or she purchases a Skywards Flex Fare and 50% of Base Miles when he or she purchases a Skywards Saver Fare. Paper tickets will accrue only 50% of Base Miles, regardless of the fare purchased. Miles earned contribute to both the Members Skywards Miles and Tier Miles accounts.
    4. Members traveling in First Class earn a Class Bonus at the rate of Base Miles + 150%; Members traveling in Business Class earn a Class Bonus at the rate of Base Miles + 75%. Class Bonuses contribute to both the members Skywards Miles and Tier Miles accounts.
    5. Members under the age of 18 accrue miles at the same rate as adult Members.
    6. If a Member purchases a mixed-fare and/or mixed-cabin ticket on Qualifying Flights, miles will be credited separately for each fare component. The endorsement text or additional information area of the ticket is a partial indicator only.  Full details of Miles earned on mixed-fare tickets can be viewed at any time under the My Itinerary section of the Web Site or My Account section of the Emirates App or under the Manage a Booking section of www.emirates.com.
    7. If a Member voids or refunds any part of a ticket, Miles will be credited only for the journey flown on Qualifying Flights on that ticket.
    8. A Member who is upgraded to a different class of travel without a reissuance of his or her ticket (i.e., without receiving a new ticket number) will receive Miles for the fare he or she has purchased, as reflected on the ticket.
    9. The following types of tickets do not qualify to earn Miles and cannot be used to avail of the Emirates Skywards Program benefits: 
      • employee tickets,
      • industry and agent discounted tickets,
      • reward tickets,
      • contra tickets,
      • prize and promotional tickets,
      • consultant and PR tickets,
      • specially discounted diplomat and government tickets,
      • free travel and nonscheduled or charter flight tickets,
      • non-public specially discounted travel tickets,
      • Denied Boarding Options tickets, and
      • reward tickets issued by other frequent flyer or loyalty programs in which Emirates Skywards is a participant.
    10. A Member may make a retroactive claim to an Emirates Contact Center for missing miles within six months of the Qualifying Flight flown on a ticket. A Member must provide travel information such as ticket number, flight details on the boarding passes, transaction documents, receipts, and any other documents requested by Emirates Skywards when making a retroactive claim.
    11. Miles may only be earned for one frequent flyer program for each flight or transaction unless otherwise stated by Emirates Skywards or a Partner. Miles can be earned only for one seat and one extra seat purchased per flight for usage per Member. Miles may take eight weeks or more to be credited to a Member's Account from the date of the transaction. Miles earned by a Member may only be used or redeemed by that Member in accordance with these Program Rules once they have been credited to the relevant Account.
    12. Skywards Miles can only be earned on Qualifying Flights or airline Partner flights. It is the responsibility of the Member to verify the accrual of Skywards Miles earned in these instances with the airline with which the flight is booked.
    13. Skywards Miles are awarded only for goods and services actually supplied. In particular, no Skywards Miles will be earned in connection with goods or services that have been ordered but canceled prior to utilization by a Member, or in circumstances in which the Member fails to meet any obligation on his or her part in connection with the order.
    14. Members can transfer their existing Skywards Miles from one account to another Emirates Skywards account for a fee of USD 25 per 1,000 miles. Terms & Conditions apply. Members cannot transfer miles to any other frequent flyer program.
    15. If a Member's Qualifying Flight is canceled, Emirates may endorse the Member's ticket to another carrier for carriage and the Member will accrue Miles in accordance with the ticket purchased.

  8. Validity of Skywards Miles

    1. Skywards Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Partner.
    2. Skywards Miles will expire (and be deducted from the Member's Account) at the end of the month of the Member's birthday on or after the third anniversary of the relevant flight or applicable transaction. The precise period of validity of the Skywards Miles will depend on when a Member's birthday occurs, but the validity of Skywards Miles shall not be less than three years. Unused, expired Skywards Miles, once deducted from the Member's Account, cannot be re-credited.
    3. Skywards Miles cannot be re-credited once they have expired. Emirates Skywards reserves the right to reverse or cancel any miles credited to a Member incorrectly, or not in accordance with or in breach of the Program Rules, at any time.
    4. It is the Member's responsibility to be aware of both the Skywards Miles in his or her Account and when the Skywards Miles will expire. This can be monitored online at www.emirates.com at any time.

  9. Purchase of Skywards Miles

    1. A Member may top up his or her or a fellow member's Account with additional Skywards Miles by purchasing them from Emirates Skywards online or from the nearest Emirates Reservation and Ticketing Office, provided that the Member purchasing the Skywards Miles and (if applicable) the Member receiving the Skywards Miles has/have at least one prior earning activity in his or her Account (earned by flying on Emirates or a Partner airline or through a Partner transaction). Family Bonus Member accruals and Personal Detail Bonuses do not qualify as accruals for this purpose. 
    2. A Member may purchase a minimum of 2,000 Skywards Miles at any one time. The maximum number of Skywards Miles that a Member can purchase in any one calendar year is 25,000 Miles. Tier Miles cannot be purchased.
    3. Skywards Miles can be purchased at any time within the prescribed limits, but must be purchased at least 48 hours prior to making a reservation/redemption. Refunds in respect of Skywards Miles purchased are not permitted, unless required by law.
    4. Emirates Skywards reserves the right to change the price of Skywards Miles, impose additional restrictions on purchasing Skywards Miles, or impose conditions of obtaining Skywards Miles at any time. Learn more about purchasing Skywards Miles.
    5. A Member may not sell his or her Skywards Miles for cash or other consideration, and a Member may not purchase Skywards Miles from a third party.

  10. Transfer of Skywards Miles

    1. A Member may transfer his or her existing Skywards Miles from his or her account to another Emirates Skywards account at Emirates Skywards online channel at emirates.com, provided that the Member receiving the Skywards Miles has/have at least one prior earning activity in his or her Account (earned by flying on Emirates or a Partner airline or through a Partner transaction). Family Bonus Member accruals and Personal Detail Bonuses do not qualify as accruals for this purpose. 
    2. A Member may transfer or receive a minimum of 2,000 Skywards Miles at any one time. The maximum number of Skywards Miles that a Member can transfer in any one calendar year is 25,000 miles. Tier Miles cannot be transferred.
    3. Skywards Miles can be transferred at any time within the prescribed limits but must be transferred at least 48 hours prior to making a reservation/redemption. Refunds in respect of Skywards Miles transferred are not permitted, unless required by law.
    4. Emirates Skywards® reserves the right to change the price of Skywards Miles, impose additional restrictions on transferring Skywards Miles, or impose conditions of obtaining Skywards Miles at any time. Learn more about transferring Skywards Miles.
    5. A Member may not sell his or her Skywards Miles for cash or other consideration, and a Member may not purchase Skywards Miles from a third party.

  11. Rewards—General

    1. All rewards must be booked on the Web Site or via the Emirates App or with an Emirates Contact Center or an Emirates reservation office. Skywards Miles may be redeemed for Rewards only by that Member or his or her Travel Coordinator (or by a parent or guardian on behalf of a Member under 18 years of age). When requesting a reward, a Member may be requested to complete a Reward Authorization Form and supply a copy of his or her passport.
    2. Rewards do not have any cash value and neither Skywards Miles nor Rewards are convertible into cash.
    3. To claim a Reward, a Member must have accumulated the required amount of Skywards Miles in his or her Account. Members may redeem Skywards Miles for Rewards at any time while the Skywards Miles are valid, subject to availability and applicable conditions as set out in these Program Rules or in terms and conditions imposed by Partners.
    4. Emirates Skywards may at any time without notice alter the number of Skywards Miles required to obtain a particular Reward, withdraw a Reward supplied, or impose additional restrictions on or conditions for obtaining a Reward.
    5. All Rewards are subject to availability and suppliers' restrictions. Emirates Skywards or Partners may from time to time impose a period during which no Rewards will be available. Rewards may not be available on all flights at all times. Emirates Skywards may withdraw, replace, or substitute rewards at any time without notice.
    6. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WITH RESPECT TO DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT, OR DESTRUCTION OF A REWARD.
    7. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN WITH RESPECT TO REWARDS PROVIDED UNDER EMIRATES SKYWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
    8. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAM RULES, THE LIABILITY OF EMIRATES SKYWARDS, OR A PARTNER WITH RESPECT TO FLIGHTS, GOODS, OR SERVICES THAT ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS, (b) REPAIR OF THE GOODS, (c) REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF EMIRATES SKYWARDS OR THE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS, OR SERVICES, AS THE CASE MAY BE.

  12. Emirates Flight Rewards

    1. A Member may redeem an Emirates flight Reward for him or herself or for any third party. 
    2. All taxes, duties, and carrier-imposed charges (including airport and/or government taxes) are the responsibility of the Member and must be paid prior to the issuance of the Reward ticket. Payments are accepted in cash or by credit card.
    3. Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All flight reward tickets are governed by and subject to the Emirates Conditions of Carriage applicable to that Reward and the Program Rules at the time of booking.  Without limiting the generality of the foregoing, the Member must ensure that he or she has the correct visa, travel documents, and inoculations (including those for infants) for travel on the Reward ticket.
    4. The Reward ticket redemption level for infants (up to two years of age) is 10% of the adult redemption level. Reasonable documentary evidence of the infant's age may be requested at the time of booking. An infant Reward ticket can only be used in Economy Class on an Emirates flight.
    5. Reward tickets must be paid for and issued within seven days from the date of booking or the reservation will be cancelled. If departure date is within seven days, immediate payment and ticketing is required.
    6. Open tickets will not be issued as Rewards. Outbound and return flights must be booked and confirmed at the same time. Waitlisting for Reward flights is not permitted. Reward tickets will be considered void if sectors on the ticket are used out of sequence.
    7. Skywards Miles may be re-credited to a Member's Account if a reward ticket is completely unused and valid. Any Skywards Miles that have expired will not be re-credited. Such re-crediting will be subject to a cancellation fee of USD 50 for a Flex Reward and USD 75 for a Saver Reward or Combined Reward.
    8. All fees and charges applicable under these Program Rules are non-refundable, unless prohibited by law.
    9. Reward travel may not be possible on certain joint services or codeshare services. It is the responsibility of the Member to verify the availability of Reward travel in these instances with the airline with which the flight is booked. The use of a Reward ticket may not entitle the Member to certain benefits that are associated with a full-fare ticket. Members should direct any queries in this regard to an Emirates Contact Center.
    10. A Reward ticket cannot be endorsed to a carrier other than that named on the ticket, except in cases of cancelation of a flight on which a Member holds a confirmed seat. In the event of cancelation or major disruption to a flight, a Member traveling on a Reward ticket will be transferred to the next flight on the same carrier on which space is available or another carrier, at the discretion of Emirates.
    11. A Member may not sell a Reward ticket or any other Reward for cash or other consideration and a Member may not purchase a Reward ticket or any other Reward from a third party. A Reward ticket that has been bought, sold, or bartered by or to a Member may be canceled or confiscated without prior notice at the sole discretion of Emirates Skywards. If the Reward ticket has been utilized either partially or fully, the Member will be liable for payment for travel on a full-fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.
    12. SUBJECT TO APPLICABLE INTERNATIONAL LAW, NEITHER EMIRATES SKYWARDS NOR ANY AIRLINE PARTNER (AS THE CASE MAY BE) ACCEPTS ANY LIABILITY WITH RESPECT TO MEMBERS TRAVELING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE GENERAL CONDITIONS OF CARRIAGE AND TRAVEL DOCUMENTS OF THE RELEVANT AIRLINE.
    13. Further conditions and fees applicable to Skywards Flex Rewards and Skywards Saver Reward tickets are set out below: 
      Skywards Flex Rewards Skywards Saver Rewards
      Maximum Stay 12 months 3 months
      Stopovers Two stopovers permitted [one outbound* plus one inbound] One stopover permitted [either outbound or inbound]
      Eligible Flights Valid on any Emirates flight, subject to availability [codeshare flights excluded]
      Mixed Rewards Combinations are permitted [most restrictive rules apply to entire ticket, i.e., Saver Reward rules]
      Open Jaws Travel permitted to/from one city, returning to/from another city, within same Skywards zone only
      Ticket Validity Journey must begin within 12 months of ticket issuance
      Children/Infant Discounts Children—Rewards at normal Emirates Skywards levels (Children earn Miles at normal level also) Infants—Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)
      * applicable for one-way Skywards Flex Rewards
      Skywards Flex Rewards Skywards Saver Rewards
      Date changes Free USD 25^ per change, per person
      Refunds before travel* USD 50^ only within ticket and miles validity USD 75^ only within ticket and miles validity
      Refunds after travel* Not permitted
      All other changes (within Program Rules) USD 25^ per change, per person
      Mixed Rewards the most restrictive rules apply to entire ticket, i.e., Saver Reward fees and charges
      ^ fees waived for infants
      * unless prohibited by law

    14. Flight Rewards are subject to specific booking class availability.
    15. The Last Seat Reward benefit enables Platinum Members to book an Economy Class or Business Class Skywards Flex Reward on any Emirates flight, provided there are seats still available for sale. Conditions apply.

  13. Emirates Upgrade Rewards

    1. Upgrade Rewards are available only on Emirates flights (excluding Emirates codeshare flights operated by another carrier) and may be redeemed for a single sector, an outward or return leg, or a complete journey.
    2. Members must have sufficient miles for the requested Emirates flight Upgrade Reward at the time they request the Upgrade Reward.
    3. Only a single cabin upgrade is permissible, e.g., Economy Class to Business Class or Business Class to First Class. On flights offering only Economy Class and First Class, a double upgrade between Economy Class and First Class is permissible at twice the applicable miles.
    4. Upgrade Reward requests must be made at least six hours prior to departure. Upgrade Rewards requested within 24 hours prior to departure will not be eligible for Chauffer-drive or Special Meals services.
    5. All Emirates Skywards Members may redeem miles for Instant Upgrade Rewards at check-in, subject to availability. Platinum, Gold, and Silver Members may redeem Miles for instant Upgrade Rewards on board, subject to availability. Learn more about Instant Upgrade Rewards.
    6. A Member must hold a confirmed ticket for the flight he or she wishes to upgrade prior to requesting an Upgrade Reward. All ticketing and fare rules applicable to the base ticket must be observed at all times.
    7. Upgrade Rewards are permitted only on Emirates etickets with a ticket number beginning with 176. Paper tickets are not eligible for Emirates Skywards Upgrade Rewards.
    8. Infants accompanied by an adult are eligible for Upgrade Rewards at 10% of the Skywards Miles applicable to redeem an adult Upgrade Reward. The Member and infant must redeem miles for an Upgrade Reward together, in the same transaction.
    9. No fees apply for cancellation of Upgrade Rewards. However, expired Skywards Miles will not be re-credited to the Member's Account.
    10. Upgrade Rewards are subject to specific booking class availability.

  14. Partners

    1. Partners, and the terms and conditions under which Skywards Miles are earned and redeemed through Partners, may change from time to time. Emirates Skywards may at any time and without prior notice to Members withdraw, limit, modify, or cancel any rewards supplied by Partners.  It is the responsibility of the Member to verify eligibility to earn and redeem Skywards Miles with Partners.
    2. Skywards Miles are earned for Partners' goods and services based on the Member's expenditure. Exclusions or minimum purchase conditions may apply. When the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by (or on behalf of) Emirates Skywards.
    3. When a Member selects services and/or goods from a Partner, the contract for such services and/or goods is between the Member and Partner. Accordingly, the terms and conditions of the Partner shall apply to the purchase of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on the Web Site, but Emirates Skywards strongly recommends that the Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, the Member is agreeing to abide by the terms and conditions of the purchase imposed by the Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation, and refunds with respect to the services and/or goods. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER WITH RESPECT TO REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a reward are solely against the Partner supplying that reward. Subject to this clause, all rewards supplied to a Member will be subject exclusively to the terms and conditions of the Partners supplying the reward. 
    4. Where a Partner offer provides Members with the opportunity to transfer or convert points earned with a Partner to Skywards Miles (“Tipping Offer”), any such transfer or conversion shall only be valid if transferred from an account held with that Partner in the Member’s own name and transferred to that Member’s Emirates Skywards Account in the same name.  Emirates Skywards reserves the right at its sole discretion not to credit a Member’s Account under this clause 14.4 or to cancel Miles already credited to a Member’s Account under a Tipping Offer, where Emirates has reason to believe that the identity of the Member does not match the identity of the transferor or where there has been any fraudulent activity connected with the transfer or conversion in relation to the Member’s Account.
    5. View the list of Partners
       
  15. Airline Partner Flight Rewards

    1. The terms and conditions concerning the redemption of Skywards Miles for airline Partner flight Rewards may vary between Partners. It is the responsibility of the Member to check these terms and conditions at the time of booking.
    2. Partner flight rewards must be paid for and ticketed at least seven days prior to the date of travel. Partner flight rewards booked within seven days of travel will be subject to a fee of USD 50; those booked within 24 hours of travel will be subject to a fee of USD 75.
    3. Some airline Partners do not permit flight rewards to be booked more than 6 months in advance due to scheduling.
    4. Most airline Partners permit one stopover plus point of turnaround on flight rewards. Learn more on each airline Partner's terms and conditions.
    5. Date changes on a Partner flight reward will be subject to a charge of USD 25 per change, per person, provided all other terms and conditions of the ticket and Partner have been met.
    6. Cancelation of Partner flight rewards must be made at least 72 hours prior to flight departure and will incur a cancelation fee of USD 75. Expired Emirates Skywards Miles will not be re-credited to the Member's Account.
    7. All fees and charges applicable under these Program Rules are nonrefundable, unless prohibited by law.
    8. All rewards will be issued as round trips.
    9. Other terms and conditions are set out below: 

      Partner Airline Rewards
      Date changes USD 25^ per change, per person
      Refunds before travel* USD 75^ only within ticket and miles validity
      Refunds after travel* Not permitted
      All other changes USD 25^ per change, per person
      *unless prohibited by law
      ^ fees waived for infants

  16. Family Bonus and other Programs

    1. A Member (the "Family Head") may nominate via the Web Site or in writing to an Emirates Contact Center a maximum of eight family members as "Family Bonus Members." Eligible Family Bonus Members are spouses, parents, siblings, children, grandparents, grandchildren, in-laws, stepparents, stepchildren, and maids.
    2. A Family Bonus Member must be over 2 years of age and may only be registered with one Family Head's Account.
    3. A Family Bonus Member, after his/her Family Bonus program enrollment, earns 20% of the Skywards Miles a normal (i.e., Blue) Member would earn on Qualifying Flights; these Skywards Miles are added to the Family Head's Account. A Family Bonus Member earns no Skywards Miles or Tier Miles in his or her own right when traveling on a Family Bonus membership number.
    4. A Family Bonus Member may also be a Member but cannot earn miles in each membership capacity for the same Qualifying Flight(s).
    5. A Family Head may cancel the participation of a Family Bonus Member at any time on the Web Site or by giving written notice to an Emirates Contact Center.   Only three additions and three deletions are permitted in any calendar year.
    6. The Family Head's nomination and enrollment of each Family Bonus Member bind that Family Bonus Member to the Program Rules.
    7. Family Bonus Members are not eligible to accrue Skywards Miles with Partners.
    8. Other special programs introduced by Emirates Skywards may have additional rules that will be made available to Members on request. 

  17. Liability

    1. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO EMIRATES SKYWARDS OR ANY OF THE FACILITIES, BENEFITS, OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO MEMBERs, INCLUDING PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES, OR ARRANGEMENTS.
    2. Emirates Skywards reserves the right to disqualify a Member from further participation in the Emirates Skywards program, to cancel all previously accumulated Skywards Miles, and to seek compensation for Rewards utilized if, in Emirates Skywards' sole judgment, that Member or a Travel Coordinator appointed on behalf of the Member has engaged in willful misconduct or breached any of the rules governing the Emirates Skywards program, including, but not limited to the fraudulent acquisition of Skywards Miles or acquisition, sale, or abuse of Skywards Miles or acquisition, sale, or abuse of Reward benefits.
    3. The Emirates Skywards concierge and other services offered to Members are operated by third-party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Emirates Skywards excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service, or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.
  18. Privacy

    1. It is a condition of enrollment into the Emirates Skywards program that a Member consents and authorizes Emirates Skywards to collect, use, and disclose information contained in the Emirates Skywards membership application form and other information that Emirates Skywards collects in relation to the Member for the purposes described in this clause. Member information held by Emirates Skywards, which includes the information that a Member or Partner provides to Emirates Skywards, such as names, addresses, contact numbers, dates of birth, and transaction details, including Miles accrual and Reward transactions relating to Emirates Skywards: 
      • may be used to develop new services;
      • may be used for accounting and audit purposes (including fraud auditing);
      • may be used for credit checking and credit scoring;
      • may be used for marketing and market research purposes;
      • will be transferred to countries that may not have data protection laws;
      • may otherwise be used in a manner that a Member may authorize from time to time;
      • will be retained and used by Emirates Skywards and data processors to ensure the efficient running of the Program, including the crediting of Miles, the provision of membership statements, and the awarding of membership levels;
      • may be disclosed as required by law, including disclosures to the police and immigration and customs authorities;
      • may be used by Emirates Skywards to send a Member communications about promotions, services, products, and facilities offered by Emirates Skywards;
      • may be disclosed to a Partner to assist that Partner in the planning and development of Emirates Skywards;
      • may be used by a Partner to send a Member separate communications about services, products, and facilities offered by that Partner (unless the Member indicates otherwise).
    2. The consent given by a Member will continue in effect unless and until the Member withdraws consent by notice in writing to an Emirates Contact Center. Withdrawal of consent may mean that certain services may no longer be provided to the Member, and also entitles Emirates Skywards to terminate Membership immediately.
    3. A Member may obtain a copy of his or her Member information upon making a written request and upon paying Emirates Skywards' reasonable costs (if any) of providing that Member information. The Member may request Emirates Skywards to correct or delete any item of the Member information that is not accurate, complete, or up to date at no charge to the Member.
    4. The Member warrants that any information provided by a Member about any Family Bonus Member is provided with the knowledge, consent, and authority of the Family Bonus Member.
    5. Emirates Qantas Alliance
      Without limiting clause 18.1, it is a condition of membership in Emirates Skywards that, unless Emirates Skywards is otherwise notified by a relevant Member in accordance with clause 18.3, relevant Member information held by Emirates Skywards including relevant Member’s personal information and Qantas-operated flight details shall be disclosed to Qantas on or after the Qantas Termination Date. Such disclosure shall be made for the purpose of Qantas offering the relevant Member membership in the Qantas Frequent Flyer program (or the equivalent program at the Qantas Termination Date). Qantas’s use and disclosure of personal information may be different from Emirates’. Qantas may not be bound by privacy laws that provide the same level of protection as those binding on Emirates Skywards. Nothing in this clause 18.5 will require a Relevant Member to cancel their Emirates Skywards membership and/or accept membership in the Qantas Frequent Flyer Program (or its equivalent) at any time.

  19. General

    1. The Program Rules may be changed, varied, suspended, or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension, or termination (as the case may be) to the Web Site. In the event of any conflict between this version of the Program Rules and any version of the Program Rules published on the Web Site for Emirates Skywards, the latter shall prevail.

    2. The Member's use of his or her membership card or quoting of his or her membership number after any change or variation to the Program Rules will be deemed to be acceptance by the Member of that change or variation.

    3. Any notice to be given to a Member under these Program Rules will be deemed to have been given if posted by prepaid post to the Member at the address provided by the Member for the purposes of Emirates Skywards.

    4. The Program Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Skywards must be brought in that jurisdiction. Membership, including eligibility for membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.

    5. Emirates Skywards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.

    6. Reasonable care has been taken to ensure that information contained in the Program Rules and in any publications and advertisements in connection with Emirates Skywards is accurate, but Emirates Skywards will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

    7. Any part of these Program Rules that is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Program Rules in any way. Emirates Skywards shall not be required to provide any service or otherwise act in pursuance of these Program Rules if to do so would be contrary to law.

    8. Members may be required to provide documentation at check-in that can establish the Member's identity and membership in Emirates Skywards. If a Member fails to comply with this requirement, Emirates Skywards reserves the right to refuse carriage.

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