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Emirates Skywards Programme Rules

The Emirates Skywards Frequent Flyer Programme (''Emirates Skywards'') is operated by Emirates. The Emirates Skywards web site (the ''Web Site'') and the Emirates app (“the app”) are offered to Emirates Skywards Members conditioned on acceptance by the Member of these Terms & Conditions. By accessing and using the Web Site or the Emirates App, you have agreed to all such Terms & Conditions.

MODIFICATION OF PROGRAMME

Emirates Skywards is governed by the Emirates Skywards programme rules (“Programme Rules”). Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, member travel benefits and specific features of promotional offers.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The information published on the Web Site or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Web Site or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Web Site or the Emirates App. Emirates Skywards makes no representations about the suitability of the information, products, and services contained on the Web Site or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates Skywards hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement

IN NO EVENT SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEB SITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEB SITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEB SITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEB SITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

LINKS

The Web Site or the Emirates App may contain hyperlinks to web sites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates Skywards' inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites and Emirates Skywards accepts no liability for their content.

UNDER NO CIRCUMSTANCES SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEB SITES.

CONTENT AND MEMBER SUBMISSIONS - FORUM

This Web Site contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates Skywards. Emirates Skywards is under no obligation to review any messages; information or content posted on the Web Site and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates Skywards reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Web Site. You agree that when posting a message on the Web Site, you shall not do any of the following:

  • defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • publish, post, distribute, or disseminate any harmful, threatening, defamatory, abusive, infringing, offensive, obscene, vulgar, indecent, or unlawful material or information
  • advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters of any kind; or
  • post messages impersonating others
You further agree that when using the Web site or the Emirates app you shall not:
  • upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents
  • upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or
  • delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded

INDEMNITY

You agree to indemnify Emirates Skywards, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Web Site or the Emirates App, from your use of material obtained through the Web Site or the Emirates App, from your breach of these Terms & Conditions, or from any such acts arising through your use of the Web Site or the Emirates App.

Emirates Skywards reserves the right, in its sole discretion, to deny access to the Web Site or the Emirates App or any portion of it without notice or liability.

PRIVACY

Emirates Skywards' Privacy Policy is set out in clause 18 of the Programme Rules.

Copyright (c) Emirates 2014. All rights reserved

EMIRATES SKYWARDS PROGRAMME RULES

PLEASE READ THESE PROGRAMME RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH BENEFITS AND REWARDS MAY BE EARNED, AWARDED, VARIED OR CANCELLED.

  1. Definitions and Interpretation

    1. In these Programme Rules:
      • Account means the account to/from which the Miles of a Member will be accrued/ deducted;
      • Base Miles means the Miles a Member earns for a Qualifying Flight(s) in Economy Class when they purchase a Skywards Flex Fare from one Skywards zone to another Skywards zone;
      • Class Bonus means the Miles a Member earns for a Qualifying Flight(s) in Business Class or First Class;
      • Codeshare Flight means a flight that has as airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;
      • Coordination Agreement means the Master Coordination Agreement between Emirates and Qantas dated 6th September 2012 (as amended or restated from time to time);
      • Emirates means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended);
      • Emirates App means the Emirates Skywards Application available on iPad;
      • Emirates Contact Centre means each of the contact centres for Members established in Dubai, Mumbai, Karachi, Manchester, Melbourne and New York and having the contact details as published by Emirates Skywards;
      • Emirates Qantas Alliance means the alliance pursuant to which Emirates and Qantas cooperate in respect of various aspects of their respective commercial businesses, as contemplated by the Coordination Agreement;
      • Emirates Skywards means, as the context requires, Emirates operating a frequent flyer programme on its own behalf or the name given to the frequent flyer programme itself. Emirates Skywards is a trademark or registered trademark of Emirates;
      • Skywards Flex Fare is any non-discounted Emirates commercial fare which is not subject to the Skywards Saver Fare restrictions (defined below);
      • Emirates Skywards Flex Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Emirates Skywards Flex Reward rules and restrictions;
      • Skywards Saver Fare means an Emirates fare which is subject to any eligibility restrictions relating to purchase (including, but not limited to, 'students'; 'seniors', 'seaman'; 'missionary'; 'cruise'; 'youth'; 'companions'; 'groups'; 'inclusive-tours'; 'air passes') and/or limited seat availability, sales period (''must purchase by'' date), restrictive conditions (including, but not limited to change fees; min/max stay; flight restrictions or advance purchase), and all fares sold by other airlines for journeys partly flown on Emirates;
      • Emirates Skywards Saver Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Emirates Skywards Saver Reward rules and restrictions;
      • Family Bonus Member means a person as defined in clause 16 of the Programme Rules;
      • Member means a person who has applied for membership of the Emirates Skywards frequent flyer programme and has been issued a membership number in this respect;
      • Membership Tier means a membership level in the Emirates Skywards frequent flyer programme;
      • Miles means points accrued by a Member under the Emirates Skywards frequent flyer programme based on the consumption of qualifying goods and services. Unless otherwise stated, this term encompasses both Skywards Miles and Tier Miles;
      • Miles Calculator means the calculator on the Web Site which determines how many Miles will be credited to the Member's account when he or she takes a Qualifying Flight; or the number of Miles to be redeemed for an Emirates flight Reward ticket
      • Operational Date means 31st March 2013;
      • Partner means a provider of goods or services which is participating in Emirates Skywards from time to time, and may include airlines, hotels and resorts, financial, leisure and lifestyle service providers and car hire companies; 
      • Personal Detail Bonus means Miles which may be awarded to a Member from time to time for updating their personal details at Emirates Skywards' request; 
      • Qantas means Qantas Airways Limited;
      • Qantas Group means Qantas and its subsidiaries from time to time;
      • Qantas Termination Date means the date on which the Emirates Qantas Alliance is terminated;
      • Qualifying Flight(s) means a flight(s) on Emirates, or a Codeshare Flight(s) marketed by Emirates but operated by another airline, between the point of origin and point of destination of the outward and/or return journey
      • Relevant Member means a Member:
        • whose membership commenced on or after the Operational Date; and
        • who has flown on more than four flight sectors operated by Qantas;
          • in any consecutive five year period between the Operational Date and the Qantas Termination Date; or
          • in the event the Qantas Termination Date falls before the 5th anniversary of the Operational Date, during the period between the Operational Date and the Qantas Termination Date;
      • Reward means specified goods or services to be provided by Emirates Skywards or a Partner to a Member in exchange for Skywards Miles; 
      • Skysurfers means the exclusive Emirates Skywards club for young Members between two and 16 years of age; 
      • Skywards Miles means those Miles earned every time a Member takes a Qualifying Flight or purchases qualifying goods and services from any Partner and which can be redeemed for Rewards under the Emirates Skywards Programme Rules. 
      • Tier Bonus means additional Skywards Miles accrued by Platinum, Gold and Silver Members, earned by taking a Qualifying Flight(s); and 
      • Tier Miles means those Miles accrued in respect of qualification for a Membership Tier, being a Mile earned by taking a Qualifying Flight;
      • Upgrade Reward means the redemption of Skywards Miles for travel in a higher cabin than the class shown on the Emirates flight ticket;
      • Web Site means the Emirates Skywards web site at www.emirates.com.
    2. In these Programme Rules, unless a contrary intention appears: 
      • a reference to the singular includes a reference to the plural, and vice versa;
      • a reference to a gender includes a reference to the opposite gender;
      • a reference to a party includes a reference to its authorised employees; and
      • headings are inserted for the purpose of convenient reference only.

  2. Membership

    1. Application for membership of Emirates Skywards is open to any individual who is at least two years of age. A corporation, firm, partnership or other entity is not eligible to become a Member.
    2. An applicant for membership must supply all of the information required in the Emirates Skywards membership application form. Applications in respect of Members under 18 years must be signed by a parent or guardian. Emirates Skywards may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected then any benefit that may have accrued to the applicant through the use of a temporary membership card will be null and void..
    3. Emirates Skywards will issue a Member with a permanent membership number against which his or her Miles will be accrued. The membership card may state an expiry date and, if so, is only valid for use up to that expiry date. The membership card may only be used by the Member named on that card. A membership card is not a credit card and is used for the purpose of identification only. A membership card is not transferable and at all times remains the property of the issuer. A Member must return his or her membership card without delay to an Emirates Contact Centre whenever requested by Emirates Skywards or any other party acting on its behalf. A Member must immediately report a lost membership card to an Emirates Contact Centre.
    4. Members must not misuse their membership in the Emirates Skywards frequent flyer programme, including by:
      • Engaging in illegal or fraudulent activities; or
      • Selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Reward or Miles other than in accordance with the Programme Rules
      • In the event of a breach of the Programme Rules by a Member, including any breach of this clause 2.4, Emirates Skywards reserves the right to terminate the membership in accordance with clause 17.2.
    5. A Member may at any time cancel his or her membership by advising an Emirates Contact Centre in writing or returning his or her membership card to an Emirates Contact Centre.
    6. Emirates Skywards may in its absolute discretion suspend, cancel or terminate a membership or a Member's accumulated Miles at any time.
    7. Membership is automatically terminated on the death or bankruptcy of a Member. Miles accumulated prior to termination in these circumstances will be immediately cancelled. However, Emirates Skywards may, at its sole discretion, reinstate Miles in favour of the heirs of the deceased Member upon the application of his or her personal representative, provided that the deceased Member's account holds a minimum balance of 20,000 Miles at the time of the Member's death.
    8. Membership is not transferable. A Member is not permitted to hold more than one Account. All Miles and Rewards under Emirates Skywards are accrued by or issued to the Member in his or her Member Account.
    9. Activity statements will be available to a Member via the Web site while Emirates Skywards considers him or her to be an active Member and will include information concerning Miles accrued, redeemed and expired
    10. Name changes by a Member must be notified to Emirates Skywards in writing and accompanied by all such legal or other documentation as Emirates Skywards shall from time to time request to evidence that change. Emirates Skywards may require additional information for Account validation purposes in respect of any change to a Member's personal details.
    11. All tax, duties and other liabilities arising from the accumulation of Miles or the receipt and use of Rewards are and remain the sole responsibility of the Member and must be paid prior to the issuance of a Reward. Emirates Skywards gives no warranty or assurance in relation to such tax, duties or other liabilities
    12. Members who are under 18 years will be unable to conduct certain transactions (such as purchasing or transferring Skywards Miles and redeeming Rewards) on the Web Site or the Emirates app.
    13. All Miles credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a person ceasing to be a Member.

  3. Skysurfers

    1. Members who are between two and 16 years of age automatically become members of Skysurfers.
    2. A Skysurfers membership number and card will be processed together and Emirates Skywards will use its reasonable endeavours to issue the card and number within 14 days of Emirates Skywards receiving the application form.
    3. Skysurfers are subject to the Emirates Skywards Programme Rules and may have to be accompanied by a Member when utilizing certain benefits such as Lounge access and Chauffeur-drive services.

  4. Account Management

    1. A Member may in writing to an Emirates Contact Centre or through the Web Site nominate a ''Travel Co-ordinator'' (who must be at least 18 years of age) to have access to his or her membership Account to:
      • obtain information from that membership Account;
      • claim a Reward; and
      • amend any information held by Emirates Skywards concerning the membership, on behalf of that Member.
      Provided that in accepting appointment as a Travel Co-ordinator, the appointed Travel Co-ordinator agrees to be bound by the Programme Rules. All activities conducted by a Travel Co-ordinator in connection with the Member’s Account shall be conducted in line with the Programme Rules.  All Account activity conducted by the Travel Co-ordinator shall be viewed as being conducted on behalf of the Member and the Member shall be responsible for any breach of the Programme Rules by the Travel Co-ordinator.  

      Prior to appointment, the Travel Co-ordinator shall be required to provide Emirates Skywards with proof of identity and contact details.  The Travel Co-ordinator and Member confirm that all information provided relating to the identity of the Travel Co-ordinator and contact details are true and accurate and that the provision of any false information will result in the Travel Co-ordinator’s appointment being terminated.  Emirates Skywards reserves the right in such circumstances to also terminate the Member’s Account in accordance with clause 17.2.

      Emirates Skywards reserves the right to terminate a Member's Account in accordance with clause 17.2 and/or to terminate the Travel Co-ordinator’s appointment, should Emirates Skywards determine in its sole discretion that the activities of the appointed Travel Co-ordinator in connection with the Member's Account are a contravention of the Programme Rules.

      A Travel Co-ordinator who is not a Member is not entitled to any Emirates Skywards membership benefits or privileges.

  5. Membership Tier

    1. A Member may be granted a tier upgrade to “Silver’’, ''Gold'' or "Platinum" Membership Tier depending on the number of Tier Miles earned in any consecutive 13-month period. 25,000 Tier Miles or 25 qualifying flights are required to attain Silver Membership Tier, 50,000 Tier Miles or 50 qualifying flights are required to attain Gold Membership Tier and 150,000 Miles are required to attain Platinum Membership Tier.
    2. A Membership Tier is valid for one year from the month it is earned and may be renewed subject to the Member having accrued a further 25,000 Tier Miles or 25 qualifying flights , 50,000 Tier Miles or 50 qualifying flights or 150,000 Tier Miles (as applicable) by the review date. Excess Tier Miles or qualifying flights earned in any review period may not be carried forward to a subsequent period.
    3. Members accrue Tier Bonus’ at the following rates:
      • Platinum Member = Base Miles +75%
      • Gold Member = Base Miles +50%
      • Silver Member = Base Miles +25%
      • Tier Bonuses contribute to a Members Skywards Miles account. They do not contribute to the Tier Mile account.
    4. The number of Tier Miles required for each Membership Tier may be changed by Emirates Skywards at any time without notice. 
    5. Emirates Skywards may establish, upgrade or downgrade a Member's Membership Tier at its sole discretion.

  6. Tier Benefits and Privileges

    1. Pre-assigned seating on Emirates flights is available to all Members on the basis that the Member books the seat at least 48 hours in advance of the relevant flight and checks-in at least 90 minutes before departure. Pre-assigned seating is subject to availability and to Emirates Conditions of Carriage for Passengers and Baggage.
    2. Lounge access is available to Platinum, Gold and Silver Members travelling onwards in any cabin on Emirates flights. A Platinum or Gold Member may access Emirates Lounges across the Emirates network while a Silver Member may access the Emirates Business Class Lounge at Dubai International Airport. Platinum and Gold Members can take a companion travelling onwards on the same flight as the Member into the Emirates Lounge. Members travelling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates Lounge, excluding members travelling on Qantas codeshare flights. In some countries minors (under 18 or 21 years of age) must be accompanied by an adult for lounge access. Learn more about lounge access.
    3. Additional baggage allowances are available to Platinum, Gold and Silver Members travelling on Emirates flights only. Platinum Members are entitled to an additional 20kg; Gold Members are entitled to an additional 16kg, and Silver Members to an additional 12kg. over the baggage allowance shown on the ticket. Additional baggage allowances do not apply to any ticket which is subject to the IATA piece concept for baggage (e.g. any ticket to/from North America or South America) where Members may check in multiple bags up to the piece allowance. All checked bags are subject to a maximum weight allowance of 32kg. per bag. Learn more about additional baggage allowances.
    4. A guaranteed seat in Economy Class is available to Gold and Platinum Members*, even without an existing booking**. A guaranteed Economy Class seat will be confirmed only when no seats are available in the chosen class on a particular flight**. Emirates Skywards will do their best to confirm a Business Class seat for Platinum members. However, during major holidays and special events this may not be possible on some flights. The seat guarantee request must be made at least 48 hours prior to flight departure by calling an Emirates Contact Centre. An Emirates agent will confirm if an existing ticket is an eligible, full commercial Flex fare and valid for a guaranteed seat. If it’s not, the ticket can be upgraded for an additional charge. If there is no existing booking, the agent can create a new booking using an eligible fare. Learn more about the seat guarantee benefit.
      *Some commercial Flex fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre.
      **Effective 15th August 2014
    5. e-Gate access at Dubai, Abu Dhabi International and Al Ain Airports is offered free of charge to all Emirates Skywards Members . The e-Gate service is available to nationals of selected countries who do not require a visa to enter the UAE. Learn more about e-Gate access.
    6. Priority baggage handling is available to Platinum and Gold Members travelling in any class. Learn more about priority baggage handling.
    7. Tier benefits and privileges provided to a Member at each Membership Tier may be changed by Emirates Skywards at any time without notice. 

  7. Earning Miles

    1. A Member may earn Miles for Qualifying Flights or earn Skywards Miles using the qualifying services of Partners on or after his or her enrolment date. Qualifying Flights undertaken two months prior to enrolment are eligible for Miles. Partner transactions prior to enrolment date are not eligible for Skywards Miles. Skywards Miles and Tier Miles a Member earns for Qualifying Flights can be viewed via the Miles Calculator on the Web Site.
    2. To earn Miles, a Member must either produce a membership card or quote the membership number at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary. 
    3. On Qualifying Flights a Member will earn 100% of Base Miles when he or she purchases a Skywards Flex Fare and 50% of Base Miles when he or she purchases a Skywards Saver Fare. Paper tickets will accrue only 50% of Base Miles, irrespective of the fare purchased. Miles earned contribute to both the Members Skywards Miles and Tier Miles accounts.
    4. Members travelling in First Class earn a Class Bonus at the rate of Base Miles + 150%; Members travelling in Business Class earn a Class Bonus at the rate of Base Miles + 75%. Class Bonuses contribute to both the members Skywards Miles and Tier Miles accounts.
    5. Members under the age of 18 accrue Miles at the same rate as adult Members.
    6. If a Member purchases a mixed fare and/or mixed cabin ticket on Qualifying Flights, Miles will be credited separately for each fare component. The endorsement text or additional information area of the ticket is a partial indicator only.  Full details of Miles earned on mixed fare tickets can be viewed at any time under the My Itinerary section of the Web Site or My Account section of the Emirates App or under the Manage a Booking section of www.emirates.com.
    7. If a Member voids or refunds any part of a ticket, Miles will be credited only for the journey flown on Qualifying Flights on that ticket.
    8. A Member who is upgraded to a different class of travel without a reissuance of their ticket (i.e. without receiving a new ticket number) will receive Miles for the fare he or she has purchased, as reflected on the ticket.
    9. The following types of tickets do not qualify to earn Miles and cannot be used to avail of the Emirates Skywards programme benefits: 
      • employee tickets;
      • industry and agent discounted tickets;
      • reward tickets;
      • contra tickets;
      • prize and promotional tickets;
      • consultant and PR tickets;
      • specially discounted diplomat and government ticket;
      • free travel and non-scheduled or charter flight tickets;
      • non-public specially discounted travel tickets;
      • denied Boarding Options tickets; and
      • reward tickets issued by other frequent flyer or loyalty programmes in which Emirates Skywards is a participant;
    10. A Member may make a retroactive claim to an Emirates Contact Centre for missing Miles within six months of the Qualifying Flight flown on a ticket. A Member must provide travel information such as; ticket number, flight details on the boarding passes, transaction documents, receipts and any other documents requested by Emirates Skywards when making a retroactive claim.
    11. Miles may only be earned for one frequent flyer programme for each flight or transaction unless otherwise stated by Emirates Skywards or a Partner. Miles can only be earned for a seat and one extra seat purchased per flight for usage per Member. Miles may take eight weeks or more to be credited to a Member's Account from the date of the transaction. Miles earned by a Member may only be used or redeemed by that Member in accordance with these Programme Rules once they have been credited to the relevant Account.
    12. Skywards Miles can only be earned on Qualifying Flights or airline Partner flights. It is the responsibility of the Member to verify the accrual of Skywards Miles earned in these instances with the airline with which the flight is booked.
    13. Skywards Miles are awarded only for goods and services actually supplied. In particular, no Skywards Miles will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Member, or in circumstances in which the Member fails to meet any obligation on his or her part in connection with the order.
    14. Members can transfer their existing Skywards Miles from one account to another Emirates Skywards account for a fee of USD 25 per 1,000 Miles. Terms & Conditions apply. Members cannot transfer Miles to any other frequent flyer programme.
    15. If a Member's Qualifying Flight is cancelled, Emirates may endorse the Member's ticket to another carrier for carriage and the Member will accrue Miles in accordance with the ticket he or she purchased.

  8. Validity of Skywards Miles

    1. Skywards Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Partner.
    2. Skywards Miles will expire (and be deducted from the Member's Account) at the end of the month of a Member's birthday on/after the third anniversary of the relevant flight or applicable transaction. The precise period of validity of the Skywards Miles will depend on when a Member's birthday occurs but the validity of Skywards Miles shall not be less than three years. Unused, expired Skywards Miles, once deducted from the Member's Account, cannot be re-credited.
    3. Skywards Miles cannot be re-credited once they have expired. Emirates Skywards reserves the right to reverse or cancel any Miles credited to a Member incorrectly, or not in accordance with, or in breach of the Programme Rules at any time.
    4. It is the Member's responsibility to be aware of both the Skywards Miles in his or her Account and when the Skywards Miles will expire. This can be monitored at any time online at www.emirates.com.

  9. Purchase of Skywards Miles

    1. A Member may top up his or her; or a fellow member's Account with additional Skywards Miles by purchasing them from Emirates Skywards online or from their nearest Emirates Reservation and Ticketing office, provided that the Member purchasing the Skywards Miles and (if applicable) the Member receiving the Skywards Miles has/have at least one prior earning activity in his or her Account (earned by flying on Emirates or a Partner airline or through a Partner transaction). Family Bonus Member accruals and Personal Detail Bonuses do not qualify as accruals for this purpose. 
    2. A Member may purchase a minimum of 2,000 Skywards Miles at any one time. The maximum number of Skywards Miles that a Member can purchase in any one calendar year is 25,000 Miles. Tier Miles cannot be purchased.
    3. Skywards Miles can be purchased at any time within the prescribed limits but must be purchased at least 48 hours prior to making a booking/redemption. Refunds in respect of Skywards Miles purchased are not permitted, unless prohibited by law.
    4. Emirates Skywards reserves the right to change the price of Skywards Miles, impose additional restrictions on purchasing Skywards Miles and/or conditions of obtaining Skywards Miles at any time. Learn more about purchasing Skywards Miles.
    5. A Member may not sell his or her Skywards Miles for cash or other consideration and a Member may not purchase Skywards Miles from a third party.

  10. Transfer of Skywards Miles

    1. A Member may transfer his or her; existing Skywards Miles from their account to another Emirates Skywards account from Emirates Skywards online channel emirates.com, provided that the Member receiving the Skywards Miles has/have at least one prior earning activity in his or her Account (earned by flying on Emirates or a Partner airline or through a Partner transaction). Family Bonus Member accruals and Personal Detail Bonuses do not qualify as accruals for this purpose. 
    2. A Member may transfer a minimum of 2,000 Skywards Miles at any one time. The maximum number of Skywards Miles that a Member can transfer in any one calendar year is 25,000 Miles. Tier Miles cannot be transferred.
    3. Skywards Miles can be transferred at any time within the prescribed limits but must be transferred at least 48 hours prior to making a booking/redemption. Refunds in respect of Skywards Miles transferred are not permitted, unless prohibited by law.
    4. Emirates Skywards reserves the right to change the price of Skywards Miles, impose additional restrictions on transferring Skywards Miles and/or conditions of obtaining Skywards Miles at any time. Learn more about transferring Skywards Miles.
    5. Member may not sell his or her Skywards Miles for cash or other consideration and a Member may not purchase Skywards Miles from a third party.

  11. Rewards - General

    1. All Rewards must be booked on the Web Site, or via the Emirates App or with an Emirates Contact Centre or an Emirates reservation office. Skywards Miles may be redeemed for Rewards only by that Member or his or her Travel Co-ordinator (or by a parent or guardian on behalf of a Member under 18 years of age). When requesting a Reward, a Member may be requested to complete a Reward Authorisation Form and supply a copy of his or her passport.
    2. Rewards do not have any cash value and neither Skywards Miles nor Rewards are convertible into cash.
    3. To claim a Reward, a Member must have accumulated the required amount of Skywards Miles in his or her Account. Members may redeem Skywards Miles for Rewards at any time while the Skywards Miles are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners.
    4. Emirates Skywards may at any time without notice alter the number of Skywards Miles required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
    5. All Rewards are subject to availability and suppliers' restrictions. Emirates Skywards or Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all flights at all times. Emirates Skywards may withdraw, replace or substitute Rewards at any time without notice.
    6. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
    7. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER EMIRATES SKYWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
    8. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF EMIRATES SKYWARDS, OR A PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF EMIRATES SKYWARDS OR THE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

  12. Emirates Flight Rewards

    1. A Member may redeem an Emirates flight Reward for him or herself or for any third party. 
    2. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of the Member and must be paid prior to the issuance of the Reward ticket. Payments are accepted in cash or by Credit Card.
    3. Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All flight Reward tickets are governed by and subject to the Emirates Conditions of Carriage applicable to that Reward and the Programme Rules at the time of booking.  Without limiting the generality of the foregoing, the Member must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants) for travel on the Reward ticket.
    4. The Reward ticket redemption level for infants (up to two years of age) is 10% of the adult redemption level. Reasonable documentary evidence of the infant's age may be requested at the time of booking. An infant Reward ticket can only be used in Economy Class on an Emirates flight.
    5. Reward tickets must be paid for and issued within seven days from the date of booking or the reservation will be cancelled. If departure date is within seven days, immediate payment and ticketing is required.
    6. Open tickets will not be issued as Rewards. Outbound and return flights must be booked and confirmed at the same time. Waitlisting for Reward flights is not permitted. Reward tickets will be considered void if sectors on the ticket are used out of sequence.
    7. Skywards Miles may be re-credited to a Members Account if a Reward ticket is completely unused and valid. Any Skywards Miles which have expired will not be re-credited. Such re-crediting will be subject to cancellation fee of USD 50 for a Flex Reward and USD 75 for a Saver Reward or Combined Reward.
    8. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.
    9. Reward travel may not be possible on certain joint services or codeshare services. It is the responsibility of the Member to verify the availability of Reward travel in these instances with the airline with which the flight is booked. The use of a Reward ticket may not entitle the Member to certain benefits which are associated with a full fare ticket. If the Member has any queries in this respect he or she should contact an Emirates Contact Centre.
    10. A Reward ticket cannot be endorsed to a carrier other than that named on the ticket, except in cases of cancellation of a flight on which a Member holds a confirmed seat. In the event of cancellation or major disruption to a flight, a Member travelling on a Reward ticket will be transferred to the next flight on the same carrier on which space is available or another carrier at the discretion of Emirates.
    11. A Member may not sell a Reward ticket or any other Reward for cash or other consideration and a Member may not purchase a Reward ticket or any other Reward from a third party. A Reward ticket that has been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice in the sole discretion of Emirates Skywards. If the Reward ticket has been utilised either partially or fully, the Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.
    12. SUBJECT TO APPLICABLE INTERNATIONAL LAW, NEITHER EMIRATES SKYWARDS NOR ANY AIRLINE PARTNER (AS THE CASE MAY BE) ACCEPTS ANY LIABILITY IN RESPECT OF MEMBERS TRAVELLING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE GENERAL CONDITIONS OF CARRIAGE AND TRAVEL DOCUMENTS OF THE RELEVANT AIRLINE.
    13. Further conditions and fees applicable to Skywards Flex Rewards and Skywards Saver Reward tickets are set out below: 
      Skywards Flex Rewards Skywards Saver Rewards
      Maximum Stay 12 months Three months
      Stopovers Two stopovers permitted [one outbound* plus one inbound] One stopover permitted [either outbound or inbound]
      Eligible Flights Valid on any Emirates flight, subject to availability [codeshare flights excluded]
      Mixed Rewards Combinations are permitted [most restrictive rules apply to entire ticket, i.e. Saver Reward rules]
      Open-Jaws Travel permitted to/from one city, returning to/from another city, within same Skywards zone only
      Ticket Validity Journey must commence within 12 months of ticket issuance
      Children/Infant Discounts Children - Rewards at normal Emirates Skywards levels (Children earn Miles at normal level also). Infants - Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)
      * applicable for one-way Skywards Flex Rewards
      Skywards Flex Rewards Skywards Saver Rewards
      Date changes Free USD 25^ per change, per person
      Refunds before travel* USD 50^ only within ticket and Miles validity USD 75^ only within ticket and Miles validity
      Refunds after travel* Not permitted
      All other changes (within Programme Rules) USD 25^ per change, per person
      Mixed Rewards most restrictive rules apply to entire ticket, i.e. Saver Reward fees and charges
      ^ fees waived for infants
      * unless prohibited by law

    14. Flight Rewards are subject to specific booking class availability.
    15. The ‘Last Seat Reward’ benefit enables Platinum Members to book an Economy Class or Business Class Skywards Flex Reward on any Emirates flight provided there are seats still available for sale. Conditions apply.

  13. Emirates Upgrade Rewards

    1. Upgrade Rewards are available only on Emirates flights (excluding Emirates codeshare flights operated by another carrier) and may be redeemed for a single sector, an outward or return leg, or a complete return journey.
    2. Members must have sufficient Miles for the requested Emirates flight Upgrade Reward at the time they request the Upgrade Reward.
    3. Only a single cabin upgrade is permissible e.g. Economy Class to Business Class, or Business Class to First Class. On flights offering only Economy Class and First Class, a double upgrade between Economy Class and First Class is permissible at twice the applicable Miles.
    4. Upgrade Reward requests must be made at least six hours prior to departure. Upgrade Rewards requested within 24 hours prior to departure will not be eligible for Chauffer-drive or Special Meals services.
    5. All Emirates Skywards Members may redeem Miles for Instant Upgrade Rewards at check-in, subject to availability. Platinum, Gold and Silver Members may redeem Miles for instant Upgrade Rewards on board, subject to availability. Learn more about Instant Upgrade Rewards.
    6. A Member must hold a confirmed ticket for the flight they wish to upgrade prior to requesting an Upgrade Reward. All ticketing and fares rules applicable to the base ticket must be observed at all times.
    7. Upgrade Rewards are only permitted on Emirates e-tickets with a ticket number commencing with 176. Paper tickets are not eligible for Emirates Skywards Upgrade Rewards.
    8. Infants accompanied by an adult are eligible for Upgrade Rewards at 10% of  Skywards Miles applicable to redeem an adult Upgrade Reward. The Member and infant must redeem Miles for an Upgrade Reward together, in the same transaction.
    9. No fees apply for cancellation of Upgrade Rewards. However, expired Skywards Miles will not be re-credited to a Member's Account.
    10. Upgrade Rewards are subject to specific booking class availability.

  14. Partners

    1. Partners, and the terms and conditions under which Skywards Miles are earned and/or redeemed through a Partner, may vary from time to time. Emirates Skywards may at any time and without prior notice to Members, withdraw, limit, modify or cancel any Rewards supplied by Partners.  It is the responsibility of the Member to verify eligibility to earn and redeem Skywards Miles with Partners.
    2. Skywards Miles for Partners' goods and services are earned based on the Member's expenditure. Exclusions or minimum purchase conditions may apply. When the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by or on behalf of Emirates Skywards.
    3. When a Member selects services and/goods from a Partner the contract for such services and/or goods is between the Member and Partner. Accordingly the terms and conditions of the Partner shall apply to purchase of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on the Web Site but Emirates Skywards strongly recommends that the Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, the Member is agreeing to abide by the terms and conditions of the purchase imposed by the Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward, are solely against the Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Partners supplying the Reward. 
    4. Where a Partner offer provides Members with the opportunity to transfer or convert points earned with a Partner to Skywards Miles (“Tipping Offer”), any such transfer or conversion shall only be valid if transferred from an account held with that Partner in the Member’s own name and transferred to that Member’s Emirates Skywards Account in the same name.  Emirates Skywards reserves the right in its sole discretion not to credit a Member’s Account under this clause 14.4 or to cancel Miles already credited to a Member’s Account under a Tipping Offer, where Emirates has reason to believe that the identity of the Member does not match the identity of the transferor or where there has been any fraudulent activity connected with the transfer or conversion in relation to the Member’s Account.
    5. View the list of Partners.
       
  15. Airline Partner Flight Rewards

    1. The terms and conditions concerning the redemption of Skywards Miles for airline Partner flight Rewards may vary between Partners. It is the responsibility of the Member to check these terms and conditions at the time of booking.
    2. Partner flight Rewards must be paid for and ticketed at least seven days prior to the date of travel. Partner Flight Rewards booked within seven days of travel will be subject to a fee of USD 50; those booked within 24 hours of travel will be subject to a booking fee of USD 75.
    3. Some airline Partners do not permit Flight Rewards to be booked more than six months in advance due to scheduling.
    4. Most airline Partners permit one stopover plus point of turnaround on Flight Rewards. Learn more on each airline Partner's terms and conditions.
    5. Date changes on a Partner flight Rewards will be subject to a charge of USD 25 per change, per person, provided all other terms and conditions of the ticket and Partner have been met.
    6. Cancellation of Partner flight Rewards must be done at least 72 hours prior to  flight departure and will incur a cancellation fee of USD 75. Expired Emirates Skywards Miles will not be re-credited to the Member's Account.
    7. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.
    8. All rewards will be issued as return trips.
    9. Other terms and conditions are set out below: 

      Partner Airline Rewards
      Date changes USD 25^ per change, per person
      Refunds before travel* USD 75^ only within ticket and Miles validity
      Refunds after travel* Not permitted
      All other changes USD 25^ per change, per person
      *unless prohibited by law
      ^ fees waived for infants

  16. Family Bonus and other Programmes

    1. A Member (the "Family Head") may nominate via the Web Site or in writing to an Emirates Contact Centre a maximum of eight family members (each a "Family Bonus Member"). Eligible Family Bonus Members are spouse, parents, siblings, children, grandparents, grand children, in-laws, step parents, step children and maids.
    2. A Family Bonus Member must be over two years of age and may only be registered in respect of one Family Head's Account.
    3. A Family Bonus Member, after his/her Family Bonus programme enrolment, earns 20% of the Skywards Miles a normal (i.e. Blue) Member would earn on Qualifying Flights and these Skywards Miles are added to the Family Head's Account. A Family Bonus Member earns no Skywards Miles or Tier Miles in their own right when travelling on a Family Bonus membership number.
    4. A Family Bonus Member may also be a Member but cannot earn Miles in each membership capacity for the same Qualifying Flight(s).
    5. A Family Head may cancel the participation of a Family Bonus Member at any time on the Web Site or by giving written notice to an Emirates Contact Centre.   Only three additions and three deletions are permitted in any calendar year.
    6. The Family Head's nomination and enrolment of each Family Bonus Member bind that Family Bonus Member to the Programme Rules.
    7. Family Bonus Members are not eligible to accrue Skywards Miles with Partners.
    8. Other special programmes introduced by Emirates Skywards may have additional rules which will be made available to Members on request. 

  17. Liability

    1. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO EMIRATES SKYWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.
    2. Emirates Skywards reserves the right to disqualify a Member from further participation in the Emirates Skywards programme, to cancel all previously accumulated Skywards Miles and to seek compensation for Rewards utilised if, in Emirates Skywards' sole judgment, that Member or a Travel Co-ordinator appointed on behalf of the Member ,has engaged in wilful misconduct or breached any of the rules governing the Emirates Skywards programme, including, but not limited to the fraudulent acquisition of Skywards Miles or acquisition, sale or abuse of Skywards Miles or acquisition, sale or abuse of Reward benefits.
    3. The Emirates Skywards concierge and other services offered to Members are operated by third party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Emirates Skywards excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.
  18. Privacy

    1. It is a condition of enrolment into the Emirates Skywards programme that a Member consents and authorises Emirates Skywards to collect, use and disclose information contained in the Emirates Skywards membership application form and other information that Emirates Skywards collects in relation to the Member for the purposes described in this clause. Member information held by Emirates Skywards includes the information which a Member or a Partner provides to Emirates Skywards, such as names; addresses; contact numbers; date of birth; and transaction details, including Miles accrual and Reward transactions relating to Emirates Skywards: 
      • may be used to develop new services;
      • may be used for accounting and audit purposes (including fraud auditing);
      • may be used for credit checking and credit scoring;
      • may be used for marketing and market research purposes;
      • will be transferred to countries that may not have data protection laws; and
      • may otherwise be used in a manner which a Member may authorise from time to time.
      • will be retained and used by Emirates Skywards and data processors to ensure the efficient running of the Programme, including the crediting of Miles, the provision of membership statements and the awarding of membership levels;
      • may be disclosed as required by law, including disclosures to the police, immigration and customs authorities;
      • may be used by Emirates Skywards to send you communications about promotions, services, products and facilities offered by Emirates Skywards;
      • may be disclosed to a Partner to assist that Partner in the planning and development of Emirates Skywards;
      • may be used by a Partner to send you separate communications about services, products and facilities offered by that Partner (unless the Member indicates otherwise).
    2. The consent given by a Member will continue in effect unless and until the Member withdraws the consent by notice in writing to an Emirates Contact Centre. Withdrawal of consent may mean that certain services may no longer be provided to the Member, and also entitles Emirates Skywards to terminate Membership immediately.
    3. A Member may obtain a copy of his or her Member information upon making a written request and upon paying Emirates Skywards' reasonable costs (if any) of providing that Member information. The Member may request Emirates Skywards to correct or delete any item of the Member information which is not accurate, complete or up-to-date at no charge to the Member.
    4. The Member warrants that any information provided by a Member about any Family Bonus Member is provided with the knowledge, consent and the authority of the Family Bonus Member.
    5. Emirates Qantas Alliance
      Without limiting clause 18.1, it is a condition of membership to Emirates Skywards that, unless Emirates Skywards is otherwise notified by a Relevant Member in accordance with clause 18.3, Relevant Member information held by Emirates Skywards including Relevant Member’s personal information and Qantas operated flight details shall be disclosed to Qantas on or after the Qantas Termination Date. Such disclosure shall be made for the purpose of Qantas offering the Relevant Member membership in the Qantas Frequent Flyer programme (or the equivalent programme at the Qantas Termination Date). Qantas’ use and disclosure of personal information may be different to Emirates’. Qantas may not be bound by privacy laws that provide the same level of protection as those binding on Emirates Skywards. For the avoidance of doubt, nothing in this clause 18.5 will require a Relevant Member to cancel their Emirates Skywards membership and/or accept membership in the Qantas Frequent Flyer programme (or its equivalent) at any time.

  19. General

    1. The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Website. In the event of any conflict between this version of the Programme Rules and any version of the Programme Rules published on the Web Site for Emirates Skywards, the latter shall prevail.

    2. The Member's use of his or her membership card or quoting of his or her membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.

    3. Any notice to be given to a Member under these Programme Rules will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of Emirates Skywards.

    4. The Programme Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Skywards must be brought in that jurisdiction. Membership, including eligibility for membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.

    5. Emirates Skywards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.

    6. Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Emirates Skywards is accurate, but Emirates Skywards will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

    7. Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Emirates Skywards shall not be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

    8. Members may be required to provide documentation at check-in that can establish the Member's identity and membership to Emirates Skywards. If a Member fails to comply with this requirement, Emirates Skywards reserves the right to refuse carriage.

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