Terms & Conditions

How to Book

Book an excursion or enjoy a meal at one of the most sought after restaurants in Dubai by booking an Emirates Dubai Transit Product. Visit the Emirates Dubai Transit counter located prior to immigration to book. 


You will receive a voucher confirming the service booked when you purchase the Emirates Dubai Transit Product. The document contains the name of the confirmed service which could be either an excursion or a meal. You must bring this document with you and present it to the service provider. The service providers reserve the right to charge for reservations at the published rate if you fail to produce the voucher.


Some excursions include complimentary seat-in-coach transfers. Please check with our staff whilst booking.

Conditions of Sale

Emirates Dubai Transit Product is only available to passengers travelling exclusively on Emirates and stopping in Dubai en route to their final destination and having a transit time in Dubai that is greater than five hours and less than 24 hours. The product is NOT available to:

  • Turn around passengers (London/Dubai/London)
  • Passengers that have a transit in Dubai that is less than five hours and greater than 24 hours

All flights into and out of Dubai must be on Emirates.

The Emirates Dubai Transit Product is only available upon arrival in Dubai.

Visa Requirements

Emirates will sponsor and facilitate issuance of visa on arrival for a maximum stay of 24 hours. However, issuance of visas is purely at the discretion of the Immigration authorities and Emirates takes no responsibility should the visa be rejected.


There is no refund for unused or partially-used items in the Emirates Dubai Transit Product offer.

Items not Included

Airport taxes, surcharges, sales taxes, exit charges levied by local authorities, custom duties, excess baggage charges, porter charge, personal and baggage insurance, laundry, meals and all other expenses not specifically listed are not included in the Emirates Dubai Transit Product price.


All information in this microsite is correct at the time of loading (May 2011). Prices and offers quoted are subject to change without notice.

Other Terms & Conditions

Emirates’ reserves the right to modify or cancel this offer at any time without notice.

Emirates Liability to you:

Where Emirates sells or provides to you services provided by a third party in its capacity as an authorised agent of such third party or acts as an agent on behalf of any third party supplier, it is not responsible for negligent acts or omissions of such suppliers, their employees, agents or representatives, nor for any deficiency in the service provided and, in particular, Emirates has no liability for loss, personal injury or death however incurred unless such loss, personal injury or death is caused solely by Emirates’ negligence.

Emirates is unable to accept any responsibility for loss, damage or expense due to unusual, unforeseeable events beyond Emirates reasonable control, the consequences of which could not be avoided even if all due care had been exercised, including but not limited to delays or changes in schedules, technical or maintenance problems, hotel overbooking or defaults, sickness, adverse weather conditions, natural or industrial disaster, industrial disputes involving third party suppliers, war, terrorist activity, quarantine or other causes. You accept full responsibility for such loss, damage or expense.

All information is correct at the time of publishing. Details are subject to change and further Terms & Conditions may apply.

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