Complimentary hotel stay

*Chauffeur-drive service and lounge access terms and conditions apply

Offer and hotel terms and conditions apply.

This offer (the “Offer”) is brought to you by Emirates, a corporation established by Dubai Ruler’s Decree No. 2 of 1985 (as amended) having its principal office at Emirates Group Headquarters, Airport Road, P.O. Box 686, Dubai, United Arab Emirates (“Emirates”) and hosted via the website found at www.emirates.com (“Website”).

These terms and conditions together with the general terms and conditions that are applicable to your use of and access to the Website (together the "Terms") govern your use of the Website and set out the rules of participation in the Offer. By taking advantage of the Offer, you guarantee that you have the authority to accept these Terms and you agree to be bound by the Terms. 

In the event of any dispute regarding the Terms, results and all other matters relating to the Offer, Emirates decision will be final and binding and no correspondence or discussion will be entered into. 

The Offer terms and conditions:

Customers purchasing an Eligible Flight (defined below) can enjoy a complimentary Hotel stay, subject to the below terms and Hotel terms and conditions (the “Offer”).

• The “Offer”: The offer includes one (1) complimentary night stay at Novotel World Trade Centre Dubai for Premium Economy and Economy Class, or two (2) complimentary nights’ stay at 25hours Hotel Dubai One Central for First and Business Class passengers on room-only basis; and is subject to availability.
• To claim the Offer, you must, during the Sale Period, book and pay in full for an Emirates operated return flight originating from Emirates online origins to final destination Dubai [DXB] or to other destinations in the Emirates network with a minimum stop in Dubai of 24 hours at emirates.com, through Emirates Call Center or via a travel agent participating in the campaign, with travel to be completed within the Travel Period (“Eligible Flight”). Once booked send an e-mail to EmiratesOffer@emirates.com containing ticketed PNR reference, passenger names (only passengers in the mentioned PNR will be booked), arrival date in Dubai, contact phone number and contact e-mail address that will receive the hotel confirmation. By sending the email or instructing your travel agent to send the email on your behalf, you agree for Emirates to share the necessary personal details with the hotel partner, solely for the purpose of making the hotel reservation. 
• The complimentary stay will always be booked on the arrival date of the flight booking. 
• If the hotel is not available, Emirates will book a room at a hotel with a comparable star rating.
• Passengers traveling on Mixed Class (Economy Class and Business Class or First Class) fares will be entitled to an Economy Class stay. 
• Sales period: May 22, 2023 to June 11, 2023
• Travel period: May 26, 2023 to August 31, 2023
• Region: Emirates network: All Emirates online markets (excluding the tickets sold in and journeys originating in the UAE, Afghanistan or Nigeria)
• Bookings for this special hotel offer must be made at least 96 hours prior to arrival or before August 27, 2023, whichever is earlier. You will receive the hotel confirmation by email within 96 hours.
• The offer is available for new bookings made between May 22 and June 11, 2023, inclusive, and cannot be claimed retroactively on existing bookings.
• Flight tickets must be purchased for return journeys. One-way flight tickets will not be eligible for the Offer. 
• For passengers traveling beyond Dubai with tickets purchased on eligible flights within the sales period, a minimum stopover in Dubai of 24 hours is required. The offer can only be claimed once on either outbound or inbound leg of the journey, provided the passenger arrives in Dubai and books the hotel offer for a stay before August 31, 2023.
• Passengers are responsible for organizing the necessary travel or visa documents required to fulfill individual entry criteria to Dubai or any other origin/destination at their own cost.
• Emirates flight tickets are at all times subject to availability and Emirates Conditions of Carriage and applicable ticket conditions as set out on the Emirates website.  
• The Offer is not applicable on tickets issued with group tariff.
• The Offer is not applicable on industry-discounted tickets.
• The Offer is not applicable on tickets redeemed in full using Skywards Miles, or other redemption offers.
• Chauffeur-drive service is available in Dubai for eligible First Class and Business Class passengers. The service must be booked as per the normal process. 
• The Offer is valid for tickets issued on Emirates (ticket number starting with 176), operated by Emirates aircraft and Emirates crew, and on Emirates flights only (flight number starting with EK). 
• Emirates accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by an individual as a result of entering or claiming the Offer whatsoever for any reason, including without limitation to operating hours changes and booked ride cancellation. This exclusion does not include any liability for death or personal injury caused solely by the negligence of Emirates.   
• Taking advantage of the Offer does not confer on the individual any rights in or over any intellectual property arising in connection with the Offer. Any Terms that are held to be invalid in any jurisdiction shall whenever allowed by the context be deemed to be replaced by valid and enforceable terms and conditions, the content of which is as close as permissible to that of the invalid or unenforceable Terms.  
• Emirates reserves the right to modify or vary the Offer and/or these Terms at any time. 
• These Terms shall be governed by and construed in accordance with the laws of Dubai, and as applicable, the UAE, and the Dubai courts shall have exclusive jurisdiction in relation to any disputes arising.

Hotel terms and conditions:

• Hotel stay is subject to the terms and conditions of the hotel.
• Offer applicable on twin-sharing basis (max 2 adults + 1 child up to 11.99 years old), with children accommodated on existing bedding.  
• A 24-hour check-in and checkout policy applies. Check-in time begins from the Dubai scheduled flight arrival time of the original booking. For example, arrivals at 4:00 a.m. will have access to the hotel room and facilities for 24 hours from the flight arrival time.
• One (1) complimentary room night will be extended per booking for passengers traveling in Economy Class or Premium Economy, two (2) room nights offered to passengers traveling in First Class and Business Class. Should the number of passengers in the booking exceed the capacity of the provided room, an additional room will be booked automatically. 
• Offer is valid for children only when accompanied by at least one adult who is 18 years old or above. Proof of age may be required at check-in. 
• In case of eligible passengers sharing a room, the Offer will not be combinable and only 1 night will be extended in total for both passengers traveling in Economy Class or Premium Economy, or 2 nights for passengers traveling in First Class or Business Class. 
• Guests may be required to provide a credit card upon check-in to the hotel. 
• If the flight booking is canceled, the confirmed hotel booking will be automatically canceled without any notification.
• In case of flight rebooking, change requests for rooms will be subject to availability, and no change is permitted within 72 hours prior to travel. Any rebooking within the sale period will need to be sent to EmiratesOffer@emirates.com as a separate request.
• Any date change requests to the hotel booking due to change in flight dates will be amended only subject to availability and is not guaranteed. 
• All hotel bookings must be channeled through EmiratesOffer@emirates.com
• Hotel stays are only available between the campaign travel dates.
• In case of no-shows, the confirmed hotel booking will not be re-bookable.
• The Offer includes taxes and Tourism Dirham Fee. Emirates is not responsible for any additional room charges, incidentals, mini bar, etc. All additional charges will be the responsibility of the passenger. The offer does not include meet and assist at the airport, airport transportation, PCR test or visa charges.
• The offer includes nothing other than that expressly stated to be included as part of the offer. The guest will be responsible for all other costs and expenses associated with accessing the offer and the hotel stay, including but not limited to travel insurance, food, and transfers (other than as provided for under these terms) and any other ancillary costs associated with the offer and the hotel stay. 
• Additional nights at 25hours Dubai One Central or Novotel World Trade Centre Dubai can be booked at preferential rates through Emirates Dubai Experience. Please request rates and availability when booking your complimentary stay.
• Additional nights at 25hours Dubai One Central(Opens link in a new tab) and at Novotel World Trade Centre Dubai(Opens link in a new tab)