Conditions of Carriage
Your ticket for air travel on Emirates constitutes a contract of carriage, allowing you to be carried on a flight or series of flights, and its terms are governed by a) the Terms and conditions of the ticket, b) the Conditions of Carriage, c) applicable Tariffs, and d) our Regulations.
Conditions of Carriage(Opens a PDF in a new tab)
Modern Slavery Act transparency statement
Modern slavery, servitude, forced labour and human trafficking are crimes and violations of fundamental human rights. The Modern Slavery Act 2015 is an Act of Parliament in the United Kingdom that tackles slavery in the country, and combines previous offences relating to trafficking and slavery.
The Emirates Group complies with all of the laws of the countries in which it operates including those relating to anti-human trafficking and anti-slavery. The Emirates Group has a zero tolerance approach to modern slavery and is committed to acting ethically and with integrity in all business dealings, relationships and supply chains.
Emirates Group Anti-Slavery and Human Trafficking Policy(Opens a PDF in a new tab)
Emirates Statement on Modern Slavery(Opens a PDF in a new tab)
European Union notices
Effective 17 February 2005, EC Regulation 261/2004 gives passengers boarding a flight in an EU country certain rights in the event of denied boarding, cancellation, or long delay of flights.
Denied Boarding Notice(Opens a PDF in a new tab)
Delay Notice(Opens a PDF in a new tab)
Cancellation Notice(Opens a PDF in a new tab)
If you feel you are entitled to compensation according to these notices, please contact your nearest Emirates office.
National Enforcement Bodies(Opens a PDF in a new tab)
Note that not all EC countries have appointed national enforcement bodies.
Effective 1 May 2009, the EU imposed new restrictions on the personal import of products of animal origin into the EU. More information can be found on the European Commission’s website(Opens an external website in a new tab).
The EU Summary of Liability
The EU Summary of Liability(Opens a PDF in a new tab)
List of airlines banned within the EU
The EU Air Safety List(Opens an external website in a new tab)
If we have made a reservation for you on a flight which is due to be operated by an airline whose name is entered on the list, you may be entitled to reimbursement or re-routing in respect of such flight in accordance with Article 8 of EC Regulation 261/04. Note that the eligibility requirements contained within EC Regulation 261/04 shall apply to your flight.
United States of America notices
Advanced Passenger Information – privacy notice
The following notice from the US Transportation Security Administration applies to all passengers travelling to or from the United States of America:
“The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov(Opens an external website in a new tab)."
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier’s check-in deadline which are available upon request from the Emirates, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations.
Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
For travel from the USA and Canada to any destination in the Emirates network, different rules may apply for some additional services. You can check all the information for things like baggage allowances, child and infant fares, inflight products, Emirates Skywards rules, and more.
Travel from the USA/Canada to the Emirates Network
Tarmac Delay Contingency Plan
Emirates Tarmac Delay Contingency Plan (Opens a PDF in a new tab)
Customer Service Plan
Emirates Customer Service Plan (Opens a PDF in a new tab)