What is a 'no-show'?
A no-show is someone who has not shown up for a flight for any reason.
For example, if you arrived too late or didn’t use the ticket.
To whom does this apply?
This 'no-show’ policy is only applicable to passengers holding tickets issued in Italy, no matter their point of origin.
What should I do if I am a ‘no-show’?
Call this number +39 0291483383 (Italian local number, not subject to surcharges) or send an email to ROMRREK@emirates.com.
When should I inform Emirates that I have missed my flight and am a ‘no-show’?
You must tell us within 24 hours from the time of the departure of the missed flight.
Also, you need to call two hours before your next flight, even if it is within 24 hours from the first flight.
Can I take the *next flight, or the return flight that I originally booked, without paying additional fees?
You will not be charged additional fees if you inform us within 24 hours from the time of the departure of the missed flight.
Otherwise, we may have to charge the difference of the original fare and the highest fare in the same class at the time of reissue, subject to seat availability.
*‘Next flight’ means 12 hours (or more) after the arrival of the unused flight, due to ‘no-show’.