Help Center

What is a mobile boarding pass and how do I use it?

You can now receive a mobile boarding pass for your Emirates flight on your web-enabled phone or mobile device.

In order to use a mobile boarding pass, you need an active internet connection on your mobile device. You can receive a link to your mobile boarding pass via email or SMS.

Learn more about using a mobile boarding pass

Currently, mobile boarding passes can be issued for most flights from selected airports around the world.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.