Help Center

Why can’t I book a particular itinerary?

Emirates currently has links with dozens of airlines, covering more than 500 destinations worldwide. Currently these destinations cover other cities in countries where Emirates currently flies, and will be expanded to cover more cities and countries over time.

Because there are so many different combinations of flights, the emirates.com booking system may occasionally be unable to create itineraries for all possible combinations. If you can’t book your desired itinerary, please contact your local Emirates sales office for assistance.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.