Help Center

What is offline bank transfer payment?

Offline Bank Transfer (wire transfer) is a very safe payment method. Once you have chosen to pay by bank transfer, and select the option to complete your booking, the bank account details will be displayed where the amount of the order (ticket fee) should be paid to. You will also receive a payment reference. You can then make payment from your bank into the bank account specified within 48 hours.  It is extremely important to include the payment reference with the transfer. Based on this reference, payment will be matched with the booking and confirmed to Emirates. Based on this confirmation, ticket will be issued and sent to you automatically. If you do not include this payment reference there may be a problem issuing your ticket.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or visit https://secure.booking.com/content/cs.en-gb.html (opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked as part of a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.