About Emirates

000 About Emirates

At the airport

000 At the airport

Disrupted travel

000 Disrupted travel

Mobile and The Emirates App

000 Mobile and The Emirates App

Our other products

000 Our other products

Preparing to travel

000 Preparing to travel

Tools and resources

000 Tools and resources

Your on-board experience

000 Your on-board experience

Baggage and lost property

010 Baggage and lost property

Booking with Emirates

030 Booking with Emirates

Cancelling or changing a booking

Canceling or changing a booking

040 Cancelling or changing a booking

Emirates Business Rewards

060 Emirates Business Rewards

Emirates Skywards

070 Emirates Skywards

Our network and codeshares

Our network and codeshare destinations

090 Our network and codeshares

Special assistance and requests

100 Special assistance and requests

Frequently asked questions

Find answers to your questions about Emirates products, services and more.

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000 FAQs Index - Header

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My Account

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My Overview

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The first name and last name of your emergency contact can be a maximum of 20 characters long.

First name must be at least two letters, using English characters only.

Last name must be at least two letters, using English characters only.

Mobile number must be between 5 and 15 digits.

Relationship with your emergency contact is required.

Canadian traveler number must be between 4 and 15 characters.

Permanent residence number must be between 4 and 15 characters.

Please advise if you’re a permanent resident of Canada/United States (US).

Please advise if you’re a permanent resident of Germany.

Visa number must be between 4 and 20 characters.

Address must be at least 3 characters, Latin or numerical only.

City must be at least 2 letters, Latin characters only.

Known traveler number must be between 3 and 25 characters.

Redress number must be between 4 and 15 alphanumeric or fully numeric characters.

Redress number must be between 4 and 15 characters.

Please advise if you’re a permanent resident of the United States (USA).

Postal/ZIP code must be at least 2 characters, Latin or numerical only.

Date is in the future. Please check and try again.

The date of birth entered for this passenger does not match their age indicated during the flight booking. If the date of birth entered here is incorrect, please correct it. Otherwise, you will need to contact us.

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You have one passport saved in your Emirates Skywards profile. Please confirm if this is the passport you would like to use.

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View list of passports from my Skywards account

If you select another passport, we won’t be able to access the previous passport you added to your booking.

Your passport will expire within the next six months. Please {customTagStart}check the entry requirements of your destination country{customTagEnd} before you travel.

Your information, including your gender, must match your passport details. Passengers with an undisclosed gender and/or neither ‘M’ (male) or ‘F’ (female) indicated on their passport must go to the airport to complete their check-in process and be issued their boarding pass, and they may be refused transit or entry in certain destinations (including Dubai) by the local immigration authorities. This is outside of Emirates’ control and we will have no liability to you for their decision. You must check the relevant entry requirements for any country you are visiting, even as a transit passenger.

Update my Emirates Skywards profile with the new passport details

A known traveler number is an optional number that identifies passengers as trusted travelers and allows them to skip certain security checks.

What’s my known traveler number?

A redress number is a record identifier provided by the Department of Homeland Security (DHS) for travelers who have been repeatedly identified for additional screening and who file an inquiry to have erroneous information corrected in DHS systems. For more information or to apply for a redress number, visit the DHS website: www.dhs.gov. The redress number is an optional field and is not relevant for most travelers.

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Emergency contact

Complete advance passenger information (API)

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You can only edit your submitted details at the check-in counter at the airport.

The information you enter must exactly match your passport.

Passport information

Additional information 

The U.S. Centers for Disease Control and Prevention (CDC) requires all passengers flying to the U.S. to provide their address in the U.S. before they fly. This information may be used by public health officials to follow up with passengers who may have been exposed to a contagious disease during travel.

Provide your contact details so we can update you on any delays or cancellations to your flight.  The U.S. Centers for Disease Control and Prevention (CDC) requires all passengers flying to the U.S. to provide two contact numbers before they fly. This information may be used by public health officials to follow up with passengers who may have been exposed to a contagious disease during travel.

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Choose your {start} to {end} departure date

Return to My Trips and choose ‘Upgrade flights with Cash’.

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Activities

Hotels

Transfer

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If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods, the lowest validity will apply for your entire trip.
 
The amounts quoted for change fees or refunds are per person. Change fees will be charged in addition to any applicable fare difference.

View the conditions of reimbursement for a fully unused ticket

The Business Class Special fare does not include complimentary Chauffeur-drive or Lounge access.

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Saver tickets can only be upgraded once check-in is open for your flight

Passengers need to board a bus for this connection.

Connection in {destinationAirportName} ({destinationAirportCode})

Passengers change aircraft when connecting.

Passengers need to board a helicopter for this connection.

You will be seated in different cabin classes during your trip

On-time performance

From {originAirportCode} to {destinationAirportCode}

From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})

{originAirportName} to {destinationAirportName}

Passengers need to board a train for this connection.

You are eligible to use Cash+Miles on the payment page, allowing you to save {amount} per {miles} Miles.

Get more for your Miles. For every {miles} Skywards Miles, you will get {amount} off the base fare of your flight. My Family and Skysurfers accounts are currently not eligible for this offer.

Choose to pay with Cash+Miles on the payment page and save up to {amount} per {miles} Miles.

You are now eligible to use your Cash+Miles offer on the payment page, allowing you to save {amount} per {miles} Miles you redeem.

A Miles upgrade from {fromClass} to {toClass} is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClass} for this flight is currently available. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available. Availability is not guaranteed and fare rules apply.

You are eligible for a Miles upgrade at a reduced rate on this flight.

You can earn additional Skywards Miles by selecting this flight.

You can earn additional Skywards Tier Miles by selecting this flight.

Flights open for check-in

{cabinClass} is not available for all of your flights.

{cabinClass} is partially available for this journey

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If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods, the lowest validity will apply for your entire trip.The amounts quoted for change fees or refunds are per person. Change fees will be charged in addition to any applicable fare difference.

Sorry, we were unable to retrieve the fare conditions.

Passengers on connecting flights will need to change aircraft.

From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})

Flight details

Important: Non-GCC passengers are not permitted to travel on this flight for Hajj.

Important: The flight is only for Hajj pilgrims. GCC nationals, except Saudi nationals, are permitted to travel. Arrival and departure in Jeddah will be from the Hajj terminal.

This flight is only for non-Umrah passengers and will arrive and depart at the North Terminal.

Only Saudi nationals and G20 attendees are permitted to travel.

Inclusive of airfare, taxes, fees and fuel surcharge

Inclusive of airfare, taxes, fees and charges

Inclusive of airfare, taxes, fees and carrier-imposed charges

{journeyCabinClass}, {journeyType} for {numberOfPassengers} {paxText}

{firstName} {lastName} {description} ({origin} to {destination})

Sorry, we were unable to retrieve the Miles summary.

For Cash+Miles bookings, the Skywards Miles and Tier Miles earned will be proportional to the amount of the base fare paid in cash. For My Family members, the number of Skywards Miles credited to the My Family account and individual accounts will depend on the chosen contribution preference. Any applicable promotional bonus Miles will be credited to your account after you travel.

Sorry, we were unable to retrieve Miles information for this passenger.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiration for as long as you’ll be a Gold member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Invite-only member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiration for as long as you’ll be an IO member.

Your Platinum membership is now even more rewarding. Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be a Silver member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiration for as long as you’ll be a Blue member.

Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. Each piece must weigh no more than 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).

One piece of carry-on baggage is permitted with maximum dimensions of 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight of 7kg (15lb).
 
Note: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height). If your itinerary originates from Brazil, you’re allowed a carry-on weighing 10kg (22lb).

Infants in all cabin classes are permitted one carry-on bag for inflight food and disposable items (weight not to exceed 5kg (11lb) and maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches).

One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight: 10kg (22lb). Note: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height).

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{origin} to {destination} - {segmentCabinClass} Class

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As you selected a departure airport outside of {siteCountry}, you have been directed to the {posCountry} website to finalize this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections, which may differ from those of our {siteCountry} website. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})

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Note that these rates apply only if your subscription is still active at the time of upgrading or on the date of travel.

As a Skywards+ subscriber, you can enjoy a range of benefits based on your package type.

Sorry, we were unable to retrieve the Skywards+ benefits

As a Skywards+ subscriber, you can enjoy these benefits on every booking:

ดูสิทธิประโยชน์ในฐานะสมาชิก Skywards+

Additional baggage

All prices shown below are in {currency}.

Carry-on baggage rules differ for each operating carrier. Carry-on baggage allowances will change for each flight, depending on the operating carrier. A detailed breakdown of your carry-on baggage allowance for each flight is shown in the table below.

Charges may apply for any baggage exceeding the allowance above. Online discounts for additional baggage allowances may be available in Manage your Booking. Any additional charges can also be paid at the airport.

Embargo: A carrier-imposed embargo applies to a flight within your itinerary. To view details of this embargo, please click on the link below.

For {passengerCount} passengers – {inclusionText}

For {{passengerCount}} {{passengersText}} – {inclusionText}

Seat selections

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AIG Insurance

Spread the cost of your trip over several payments.

Frequently Asked Questions

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Installment Options

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{currencyCode} {cultureFormattedCurrencyValue}

Emirates App

{milesValue} Miles

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