Baggage and lost property

Delayed or damaged baggage

Do I have to pick up delayed baggage from the airport?

Once we’ve found your baggage and it’s been cleared by customs, we aim to return your items within four hours (distance permitting); we’ll be in touch immediately to arrange a delivery time that suits you.

However, in some countries, local laws mean we can’t forward your bag to you, and you’ll need to pick it up from the airport. If this is the case for your luggage, we’ll let you know when you make your claim.